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“Not great, but not bad” 3 of 5 stars
Review of Empire Hotel

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Empire Hotel
4.0 of 5 Hotel   |   44 West 63rd Street, New York City, NY 10023 (Manhattan)   |  
Hotel amenities
Ranked #314 of 459 Hotels in New York City
Herndon, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Not great, but not bad”
3 of 5 stars Reviewed April 30, 2013

We chose the Empire Hotel for its proximity to Lincoln Center. We booked two rooms for our party of four - a king and a double - and when we checked in we were given an upgrade to a second king. This particular "upgrade" was teeny tiny and overlooked HVAC equipment. Considering we weren't there to relax, we didn't make a big deal out of it. But if an upgrade is offered here, or if you have high expectations, you should check out both rooms first! The bathroom could have used some TLC - missing grout and caulk, leaky bathtub, dirty corners and molding. The other king room was much nicer. It was larger and had a great view of Lincoln Center. Overall, a good visit, though. Friendly staff, helpful concierge.

Room Tip: If you are offered an upgrade, check out both rooms before you decide! Get coffee at the Starbucks t...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, May 4, 2013
Dear LoriPete,

Thank you for posting a review from your most recent stay at The Empire Hotel. We take our guests’ feedback seriously and use it to improve the product and service that we offer. It is good to see that you would like to return and overall enjoyed your stay with us. If you should ever need assistance at The Empire, please contact me directly at jrauer@empirehotelnyc.com. We have many different room options with various layouts all designed to meet the needs of our guests. I hope we have an opportunity to welcome you back in the near future so that you may experience another room category that we offer.

Sincerely,

Joseph Rauer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Senior Contributor
46 reviews 46 reviews
43 hotel reviews
Reviews in 43 cities Reviews in 43 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 30, 2013

This is a nice hotel by NYC standards and honestly any standards, it has an attractive lobby and even though the hallway are a tad dark they have a pleasant aroma, my room was a decent size with a king bed, I live in NY and have stayed in many hotels there and this is among the finest with many amenities and a great location.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, May 4, 2013
Dear WarrenTraveler,

Thank you for taking the time to post a review from your most recent stay at The Empire Hotel. It is great to see that a Trip Advisor senior contributor such as yourself enjoyed your experience with us. Since you are a New Yorker, we hope to welcome you back soon. Thank you for staying with us and for the positive feedback.

Sincerely,


Regards,

Joseph Rauer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed April 30, 2013

Used to live in NYC and have been trying to find a decent comfortable hotel in a good location for multiple trips. Mariana Mero, a Front of House Manager at The Empire who took care of me while I was there, has helped me make a good choice for the future; I will return.

The Empire Hotel reception staff were attentive, exceedingly good natured and helpful even though when I arrived the hotel was sold out and heaving with a wedding party. My first room was on a low a floor and lacked sufficient closet space and drawers for my 10 day stay. I was moved the next day to a much better room on a higher floor with more daylight. Ok the 60's style décor is out of date but the room was comfortable and clean as was the bathroom. Housekeeping was accommodating in providing additional towels and amenities in a very timely
fashion.

While Ed's Chowder House may look unexciting, the food is excellent for breakfast, lunch and dinner; I ate there a few times and was pleasantly surprised and happily went back.

The biggest negative is the club not run by the hotel but situated on the roof top floor because of the crowd it attracts from 5pm onwards that hang around in the front lobby and outside the street is so tacky that gives a very bad impression about the hotel.

Also, upon arrival on my first evening, I needed a doorman as my driver was unable to leave his car and take my bags into reception but none was at hand nor was a trolley available to put my luggage on. This hotel needs a real doorman there to help hotel guests...not someone who looks like a bouncer or club waiter for the roof club whose primary job is to direct guests to the elevator serving the club.

Would be great if this hotel had a lovely restaurant and bar on the top of the hotel instead of its current club tenant.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 30, 2013

It's not the most modern, up to date or fanciest hotel in NYC, but if you are a patron of the arts, fond of Central Park, like good food and some shopping bargains - you can't go wrong staying at The Empire! Convenience and pleasant staff, good food and an iconic nyc bar right there, Lincoln Center, Century21, a block from the subway, 2 blocks from Central Park and affordable and they take pets!! Can't ask for much more!

Room Tip: Interior rooms are quieter but how much time does one spend in a hotel room in NYC?
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, May 4, 2013
Dear discerningtraveler21,

Thank you for taking the time to share your experience from The Empire Hotel on Trip Advisor. It is great to see that an experienced traveler and senior contributor such as yourself enjoyed your time with us. I see that you loved the location and all the shopping in our area- well we love it too! Thank you for staying with us and I look forward to welcoming you back to The Empire Hotel. The next time you visit, I hope you have an opportunity to visit our Pool Deck. It is the perfect place to relax after a long day of shopping while enjoying a cocktail overlooking Lincoln Center.


Regards,

Joseph Rauer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 30, 2013

We booked a superior room for 4 nights. If this was a superior room I dread to think what an ordinary room was like. The room was small and only a shower in the bathroom. There were holes in one of the duvet covers and the linings to the curtains were also full of holes. There was mold on the walls at the bottom of the window. The only hanging space for clothes was a curtained alcove less than 3 feet wide and this also housed the safe and minibar, 6 hangers were provided for 2 of us. There was a gap at the base of the toilet pan causing it to rock back and forth on the floor clattering against the cistern and there was always a pool of water ? on the floor beside it. There were no bathrobes in our room as someone else has said. The swimming pool is closed until May. We asked to stay in our room for 1 hour later than our check out time and were told it would cost an extra $75 plus taxes.
We also were given a bottle of cheap wine when we complained.
We loved New York but were unfortunate in our choice of hotel.

Room Tip: Seems a good room is a lottery. We had a first floor room for one night, traffic going over manhole...
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  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, May 4, 2013
Dear MoB22,

Thank you for the detailed review from your most recent stay at The Empire Hotel. We take our guest’s feedback seriously and will use your comments in an effort to learn from your experience and make necessary improvements to our operation. If you should ever need assistance at The Empire or would like to discuss your experience further, please contact me directly at jrauer@empirehotelnyc.com. I hope we have an opportunity to welcome you back in the near future as I am confident your next stay will be a great one.

Sincerely,

Joseph Rauer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 30, 2013 via mobile

I like this place. Got a great deal ($250) but should have waited until the day of because it dropped to $199. RIGHT across the street from Lincoln Center and Juliard. A little frayed around the edges but a great overall value. A Starbucks is right around the corner.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
1 review
5 of 5 stars Reviewed April 30, 2013

I was visiting friends in NYC over St. Patrick's Day weekend and we decided to stop in to the bar at Empire Hotel. The atmosphere was a nice change of pace. Quiet, Calming with plenty of places to sit and actually talk and catch up, but with a definite air of sophistication. The bar manager, Michael, came over and actually talked with us and gave us tips on other places we could go to throughout the weekend. He even went to the bar for us to order our second round! Overall, even though we were only there for about an hour it was a great experience and a place my friends and I will return to next time I visit.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, May 4, 2013
Dear Kelly T,

Thank you for sharing your experience at the Lobby Bar of The Empire Hotel on Trip Advisor. It is awesome to hear that the ambiance of the bar and service our staff met your expectations. Thank you as well for mentioning, Food and Beverage Manager, Michael in your review. He is a great ambassador of service for all of our guests. We look forward to welcoming you back to The Empire Hotel Soon.

Regards,

Joseph Rauer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Location: United States > New York > New York City > Manhattan , Upper West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #314 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Official Description (provided by the hotel):
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 
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