We booked a superior room for 4 nights. If this was a superior room I dread to think what an ordinary room was like. The room was small and only a shower in the bathroom. There were holes in one of the duvet covers and the linings to the curtains were also full of holes. There was mold on the walls at the bottom of the window. The only hanging space for clothes was a curtained alcove less than 3 feet wide and this also housed the safe and minibar, 6 hangers were provided for 2 of us. There was a gap at the base of the toilet pan causing it to rock back and forth on the floor clattering against the cistern and there was always a pool of water ? on the floor beside it. There were no bathrobes in our room as someone else has said. The swimming pool is closed until May. We asked to stay in our room for 1 hour later than our check out time and were told it would cost an extra $75 plus taxes.
We also were given a bottle of cheap wine when we complained.
We loved New York but were unfortunate in our choice of hotel.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more less
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