The best part about this hotel is the location - close to Central Park, Columbus Circle, Subway, Museums etc... The lobby and the bar look great and you will be forced to spend time here because Wifi is only free here and not in the rooms. An that's the good news over. The first room into which we were sent was a disgrace by anybody's standards. Firstly, it was on a smoking floor. Secondly, a minature Yorkshire Terrier would be too big for this room and finally, the shower sprays water all over the bathroom and basically floods the place.
When I called to complain about these things, among others, I got the most frustrating responses from the Front Desk.
"It's not a smoking floor, it's a smoking optional floor" - what is that supposed to mean????
"it's a European style shower" - I'm European and I dont shower like that!
"we'll send somebody by to spray your room" - I didn't really expect my four star hotel room to require spraying!
We gave up complaining and went to the bar where we met other people who were equally unhappy with their rooms. Then we were all equally unhappy at the outrageous cost of a drink at the bar.
Eventually we got to speak to manager who was very helpful and we were moved to a normal hotel room the next day. The new room was adequate and had a view so we were satisfied.
Beware also of the neverending wait for elevators on a Saturday evening. If you do have to stay here then it might be worthwhile asking for a lower floor so you can at least use the stairs. I am not exaggerating - I waited 20 minutes on one occasion before locating the first escape!
The hotel has a rooftop nightclub (which has great views) which attracts a very young crowd. I think this hotel is more suitable for twentysomethings on a group vacation than couples or anyone over 25!
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more less
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