This hotel has only three things going for it…location (right next to Lincoln Center and close to Central Park), good beds, and it appears to be fairly clean. We just returned from a four night stay in late November 2011.
We stayed in a ‘Deluxe Room’ paying approx. $540 a night…hardly a cheap room, even for NYC.
There was just too much wrong with the room to be satisfied with the Hotel. There are hotels that disappoint and hotels that simply leave a foul taste in one's mouth...this one is the latter.
The bathrooms are small, about 7’x7’ with the walk-in shower only half glassed so that when taking a shower it was virtually impossible to not flood the floor with a significant amount of water. The bathrooms had virtually no counter space due to a foo-foo stand-alone sink where you could barely get your hands under the faucet to wash them. Other than that, there were 3 very small shelves, maybe 4-5” deep to store items.
The room, as stated in other reviews, was extremely small which creates a variety of problems. There are actually NO DRAWERS TO STORE UNPACKED CLOTHES IN so we basically lived out of our suitcases. There is also an extraordinary small amount of space to hang clothes in…maybe 3 feet wide and I could not actually hang a men’s sport coat without it bunching on the bottom shelf as the space is shared with a refrigerator and a small safe.
We were on the third floor which had an extraordinary amount of road noise…and yes, NYC never does sleep. Even worse was the lack of soundproofing in the hallway and the room doors. As people returned to their rooms in the wee hours of the morning, you could very clearly hear conversations and doors banging shut throughout the night - total misery from a sound level perspective. While we made our reservations two months in advance, we were told that room floors were not guaranteed, but also that we did not want to be too close to the roof as there is a nightclub on the top floor with music and frivolity going on until 2-3 in the morning.
Honestly, the three times I was at the front desk doing business – oh yeah, and they charge for internet access! – there were several people who appeared to be very upset over room issues ranging from quality to the cost of supplemental charges. I heard all three directly state to the front desk that that they would never be returning to the hotel - I don't know what their specific complaints were, but the desk staff did not seem to bat an eye.
Run far and fast from this overpriced - and based on most of the reviews – extraordinarily overrated hotel. Given the choice of going to NYC and staying at the Empire or staying home, home would win every time…and I live in Cleveland Ohio!
As my wife stated...."I've stayed in a Hampton Inn for $125 that was nicer than this."
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more less
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