I stayed at the Empire Hotel last week for one night during a quick trip to NYC to go bridal gown shopping. Since I was hitting the big boutiques and department stores along Madison and Fifth Avenues, it was important for me to be relatively close to that area. I booked the Empire Hotel because it was available last minute (literally, booked the room the day before I arrived) and under $300/night. Now I understand why it was still available the day before.
There were many issues with my stay at the Empire. I had relatively high expectations given the hotel's popularity with the media, but also because my close friend had chosen the Empire as the hotel of choice for her NYC wedding a few years ago. The room I was given was about the size of a cinder block, and had absolutely no view at all. The window looked straight into another room on the opposite end of the hallway, which was awkward. Needless to say, the drapes remained closed the entire time.
The bathroom is TINY - no bathtub, just a shower stall, which oddly enough, has no door. L'Occitane toiletries were a nice touch, but I would have appreciated more if the bathroom had been clean. I found a few hairs on the sink upon arrival. Gross.
My fiancé was on a work trip to Chicago at the same time I was in NYC. He tried to call me in my hotel room five times, and four of those times, the front desk of the hotel did not pick up the phone. The other time, they directed him to the wrong room. (Unfortunately, a friend misplaced my iPhone charger, so my cell was turned off to conserve battery.). Incompetence, anyone?
Lastly, I requested a morning wake up call that went ignored. I received no such call at any point during the morning, and I was frustrated by the hotel staff's negligence of its guests.
I would never recommend the Empire to a friend (or anyone, really). I will go out of my way to make sure my friends do not stay here - EVER. This was my worst hotel stay in recent memory.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more less
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