I am used to staying in hostels, as I have travelled a lot, and since this one calls itself a hostel and hotel, I was even expecting better than a hostel. However it was worse than any hostel I have ever stayed at, and in truth ruined my trip to NY. First of all we arrived at midnight to be told they didn't have a room for us, despite our booking-they then found us a room eventually but after such a long trip, and tehm knowing what time we were arriving this was a bad start to our stay. We then never got any sleep that night due to the VERY loud heating system. We complained about this and were told to just put heating off and that all heating systems sound like that(Totally untrue!!). However because we were desperate to sleep we put heating off, and it still continued to make the noise, that with traffic noise resulted in no sleep in 5 nights. We consistently asked to be changed to room we should of had but were told there were no spare rooms-yet they were still taking bookings?!. The state of the shared bathroom was horrendous. Blood in the toilet-pads in the bin (no sanatury bin?). The bathroom was also not cleaned till about 10am every morning. We complained to a number of different staff and were just shrugged off or told to go to our room and someone would come up-they never. Eventually spoke to manager on our last day and despite everything all she could offer in compensation was free luggage storage ($5) or free coffee. I honestly never normally write bad reviews, but in this case I wanted to warn people, as it did ruin my trip. The rest of my trip also had shared bathrooms in hostel type enviroment-but we never experienced anything as bad as this!!.
- Official Description (provided by the hotel):
- Broadway Hotel & Hostel is situated on the trendy Upper West Side. we offer clean, comfortable, and, most importantly, affordable New York City discount hotel rooms. A 15-minute ride from the heart of Times Square! Designed to satisfy even the smallest travel budgets, our chic yet inexpensive hotel provides wonderful value, in a colorful setting. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Odigeo, HostelBookers and Hotels.com so you can book your Broadway Hotel and Hostel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Broadway Hotel New York City
- Broadway Hotel Hostel