We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A gem in NYC” 5 of 5 stars
Review of Hilton Garden Inn New York - Chelsea

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added Hilton Garden Inn New York - Chelsea to your Saves list
Hilton Garden Inn New York - Chelsea
3.5 of 5 Hotel   |   121 West 28th Street, New York City, NY 10001 (Manhattan)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Parking Package
Ranked #181 of 459 Hotels in New York City
Frederick, Maryland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“A gem in NYC”
5 of 5 stars Reviewed May 6, 2013

Terry Chen is a wonderful hotel manager who sets the right standards for all of the hotel staff we encountered. Staff are helpful and friendly. The room was large, clean and reasonably priced. The breakfast omlette was great.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review, June 4, 2013
Dear Lohfly,
Thank you for the wonderful feedback regarding your recent stay with us! We are so pleased to hear you had a great experience at the Hilton Garden Inn Chelsea. Our staff does a wonderful job exceeding expectations. Our full service Great American Grill restaurant makes a great breakfast indeed. Thank you again for your kind words, and we are looking forward to see you during your next visit to New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,346 reviews from our community

Traveler rating
    607
    549
    126
    38
    26
See reviews for
421
350
112
224
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Corby, United Kingdom
Top Contributor
114 reviews 114 reviews
45 hotel reviews
Reviews in 52 cities Reviews in 52 cities
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed May 4, 2013 via mobile

Nice hotel - small perfectly formed and near Times Square. If your looking for peace and quiet this isn't the hotel for you.
But if simplicity, nice rooms and clean hotel are your thing then book. At the time of writing this 2nd May there was building work going on next door which was noisy.

Good Points: location and price,some nice places to eat nearby.
Bad Points: The bar maid at happy hour I think was taking the title ironically- she was as unhappy and grumpy as you can get.

Overall, I wouldn't go back just as there are so many other hotels similar to it in new York.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, United States
1 review
5 of 5 stars Reviewed May 2, 2013

Staff is the best in New York! Hotel is clean, safe and in a great location. We are in New York on a regular basis and it's great to finally have a hotel that handles all of my needs. This is now my hotel of choice when in New York.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review, June 4, 2013
Dear Tracy G,
Thank you so much for taking the time to review our hotel. We are so pleased you enjoyed your stay with us and found our location convenient. Our employees do a great job of welcoming and taking good care of our guests as well. Thank you for staying with us, and we look forward to welcoming you back to the Hilton Garden Inn Chelsea in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NY, United States
1 review
3 of 5 stars Reviewed April 29, 2013

Hilton Garden Inn - Chelsea, NY. Everything was good except one thing, the room smelled horribly of stale cigarette smoke... The desk attendant was nice when I checked in. I checked in late in the evening and the lobby was secure, always a plus. The concierge out front when I left got a cab for me at a time when it damn near impossible. Much appreciated!

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review, May 1, 2013
Dear Billie S,

Thank you for taking the time to write a review on your recent stay at the Hilton Garden Inn Chelsea. We apologize for the inconvenient smell you encountered and have shared your comments with our housekeeping team who are actively working on a daily basis to ensure our rooms smell fresh. We hope you will give us a second chance and that this minor incident does not deter you from staying with us in the future.

Regards,

Silvio Zinnanti
Assistant General Manager
silvio.zinnanti@hilton.com
2112-564-2181
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed April 23, 2013 via mobile

I travel weekly for work and this was a vacation stay. The service was great & the room was nice for NYC. There is not a view but the location is convenient to most of Manhattan.
The staff was very helpful. The exercise room was clean and had nice equipment. The room included a fridge and microwave and roomy bathroom. It was a reasonably large 2 bed room for a comfortably priced NYC hotel.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review, June 4, 2013
Dear Sbsgjim,
Thank you so much for taking the time to review our hotel. I am glad you had an overall good experience at the Hilton Garden Inn Chelsea. We find our location and room amenities to be very convenient for our guests.Thank you again for your kind words, and we hope to see you during your next visit to New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed April 23, 2013

Great hotel! Very clean and fresh looking lobby and also rooms!! The service staff in the breakfast room are very friendly and accommodating. Didn't have much time for breakfast yet they were able to quickly get me coffee and orange juice and bring the check really quick, all with a smile! Would definitely stay again. Close to subway lines. In Chelsea in the middle of everything!

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review, June 4, 2013
Dear Kevin773,

Thank you for taking the time to write a nice review about your recent stay at the Hilton Garden Inn Chelsea! We are so pleased you enjoyed your stay with us and found our location and hotel amenities convenient.Our staff does a wonderful job assisting guests and offering personal attention. Thank you for making us your hotel of choice, and we look forward to seeing you next time you are in New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed April 21, 2013

We were only going to be in the city overnight for my child's visit to NYC, so it was sufficient to have a place to stay. Upon checking in, the AC was on since it was becoming warm, and soot was blowing out onto the bed nearest the unit. The housekeeping staff were prompt in cleaning the room upon notice. It is a small hotel, with not many frills, so don't bring great expectations.

Good location near MSG and shopping, so if you plan to be out and about, as it is NYC, then it will meet your needs. Staff were pleasant and attentive.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hgichelsea, Manager at Hilton Garden Inn New York - Chelsea, responded to this review, June 4, 2013
Dear MsPitts,
Thank you so much for taking the time to review our hotel. I am glad you enjoyed your stay at the Hilton Garden Inn Chelsea and found our close proximity to numerous attractions convenient during your time in New York. We agree that our value is ideal in NYC and that.Thank you for staying with us, and we look forward to welcoming you back to the Hilton Garden Inn Chelsea in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton Garden Inn New York - Chelsea? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn New York - Chelsea

Address: 121 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#116 Family Hotel in New York City
#128 Business Hotel in New York City
#178 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn New York - Chelsea 3.5*
Number of rooms: 169
Official Description (provided by the hotel):
Delight in Hilton Garden Inn New York/Chelsea - a modern Madison Square Garden hotel. Perfectly located in the city's Flower and very chic Chelsea district, the hotel is in the heart of it all. Just south of Times Square and convenient to Penn Station, Grand Central Station and all subway lines, this charming Chelsea hotel is central to the wonders of the city. Less than 0.5 miles to Jacob Javits Center Four blocks to Macy's Seven different subway lines within a short walking distance Three blocks to Madison Square Garden. Connect in Business at this Madison Square Garden Hotel. Corporate travelers enjoy an easy walk to many businesses and area corporations: Jacob Javits Convention Center, Fashion Institute of Technology, Flat Iron Building, Macy’s, Fisher Price, Cisco Systems. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Cheap Tickets, Hotels.com, Booking.com, Hilton Hotels, HotelTravel.com, Orbitz, Priceline, Agoda, getaroom.com, Odigeo, TripOnline SA and Tingo so you can book your Hilton Garden Inn New York - Chelsea reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn New York - Chelsea Hotel New York City
Chelsea Hilton Garden Inn
Hilton New York City
Hilton Garden Inn Chelsea
New York City Hilton

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn New York - Chelsea, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.