I visited the place with family who had previously visited the place. I had seen a feature on the place on Anthony Bourdain's Layover show.
Please don't make the same mistake as we did.
When we visited there was a queue that took almost an hour to get us to the head and entrance into the small room. The room was over crowded and it seemed that there was no fire escape with just a single entrance/exit being used by clientele entering and leaving and staff replenishing supplies.
The whole experience was an insult to clients. There was no management of clientele and the place was obviously working well beyond the capacity of the room and the service staff. My surmise is that the experience was as unsatisfactory to others as it was for us given the number of people leaving with little bags containing half eaten meals.
As for the food, well, yes, an insult too. When I was at the head of the queue there were perhaps 25 to 30 burgers on the griddle, given this I had no expectation that the burgers would be cooked as per the orders we made, this expectation was met in full. Worse yet the staff were unable to provide the meals complete, we received fires and burgers piecemeal with a long wait between the fries which we took away after payment and the availability of the burgers. The wait for average, at best food, was simply not worthwhile.
I took the place to be a piece of theatre, the room is a stage set completely out of place in the lobby of the hotel in which it sits but the performance is no longer worth the ticket price. The previous visitors in our party were disappointed and embarrassed, I was just glad to leave the small, smelly and claustrophobic little boite behind.
New York offers much better ambiance, value and cooking on most street corners, please do not make the same mistake that we did.
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