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“Nice hotel but beware of over-charging!!!” 2 of 5 stars
Review of The Bowery Hotel

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The Bowery Hotel
335 Bowery, New York City, NY 10003 (East Village)   |  
Hotel amenities
Ranked #62 of 455 Hotels in New York City
Montreal, Quebec
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Nice hotel but beware of over-charging!!!”
2 of 5 stars Reviewed July 23, 2008

The Bowery is a beautiful hotel within walking distance to all of New York's great shopping and neighborhoods. The rooms are beautiful and comfortable w/ great views. Some of the room doors are however notoriously difficult to open and you might spend 5-10 mins outside your room trying to get in. Luckily, helpful staff isn't far away to give a hand. Still, it can be a bit of a pain, especially if your hands are full.

My only complaint about this hotel, is actually a rather major one. They over-charged my room bill for $108 in minibar expenses when I hadn't used a single thing!!! When I invited them to go and check, they declined and were quick to dismiss it and credited me the amount. However to my surprise, when I got home from my trip and received my credit card statement a few short weeks later, the credit went through and then a new charge was repeated again!!! I have since filed a complaint against the hotel through my credit card company and they are in the process of reviewing the case. Thank goodness that my credit card company is more professional than this hotel was in handling such matters.

All I can say is scrutinize your mini bar upon entering and keep a list of what is there upon arrival and departure. I would even mention any concerns at check-in.

On an up note, the adjoining restaurant serves us fantastic Italian food and is worth trying.

Hopefully you'll have better luck than I did.

  • Liked — Rooms
  • Disliked — Over-charging
  • Stayed July 2008, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • German first
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English first
UK
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 15, 2008

Stayed 5 nights in a King room with double aspect windows in bedroom and full window behind bath. Fantastic place. Complimentary bottle of wine on arrival which is a nice touch. Very happy just to stay in the room one night when too tired to go out for another meal. Great interiors and detailing. Wonderfully comfortable bed. Had a great nights sleep every night and no trouble with street noise.
Will stay here on every visit to NY.

  • Liked — Comfort & style
  • Disliked — Leaving
  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 8, 2008

I will never go back to The Bowery Hotel,. They ruined what should have been a lovely weekend break for my 40th. We only had 3 nights there. All was going well. Nice decor etc (but nothing too special).
One our second night I was woken by the night manager phoning the room at 3am. 3AM!
He said the security guy had noticed the room door was open.. Why didn't he just close the door, I asked. He didn't want to disturb me. But it's OK for the manager to wake me up?
So I got out of bed to close the door. It was already closed. By now I was wide awake, it being 8am in the UK.
So I went down in my dressing gown to talk to the night manager, because I'd have thought it was an absolutely last resort to wake a sleeping guest. and anyway, my door had been closed.
He was pretty unapologetic, and insisted that my door had indeed been open. Then ensued a lot of back and forth with the manager and the guy on the front door, who clearly thought I was lying. It was my word against the security guard. At one point when I was explaining how precious a good night;'s sleep is to me, given that I only have a break away from the kids once a year, he actually rolled his eyes! That did it for me, I left in disgust. No resolution, no offer of free bottle of wine...nothing.

I noticed when I got back that the door, although locked, did in fact look ajar. There was a fault. Straight back to the manager, still no genuine apology. I never did get back to sleep.
Only the next afternoon, after complaining to 2 more managers, did someone offer me a free bottle of wine and $100 off the room rate for that night. I felt I'd really had to dig my heels in because the hotel clearly did not value a good night's sleep. It wasn't about the money, it was about someone sympathising, and seeing that I had been in the right.

Look, it's probably OK if nothing goes wrong. But if it does, you may not get satisfaction.

  • Liked — Location
  • Disliked — Night manager's attitude
  • Stayed July 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 4, 2008

We had a fantastic 5 nights at the Bowery. A beautiful hotel in a very cool location, excellent for all the independent boho shops and boutiques in nolita and the surrounding area.
What really sets the hotel apart are the staff who were all incredibly helpful.
We stayed in a King Deluxe room which had a fantastic bath & massive floor to ceiling windows.
Do visit the ground zero museum, which is a tiny museum you will find on the web, very much a highlight of our stay.

  • Liked — The sheets & pillows!
  • Disliked — n/a
  • Stayed May 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed June 1, 2008

Two of us stayed at the hotel for nearly a week. From check in to departure, it was a great experience. The hotel is extremely well run and manages to obtain a boutique feeling despite its size of 140 rooms. Unlike other boutique hotels I have stayed in in NY all of the staff - and I mean all - were extremely helpful and friendly. In particular the girls on the front desk were wonderful. Their restaurant recommendations were always spot - on, and nothing we asked for was too much trouble.
The rooms are of a very high standard- with views which is unusual for New York. The bed was very comfortable and the bedding and pillows first class. The bathroom was well thought through with high quality toiletries and a great shower.
Off the lobby is the attractive lounge area where you can while away time next to the fire or sit out on the terrace. The hotel restaurant is first class too.
This hotel will be my first choice next time in NY.

  • Liked — The staff
  • Disliked — It was a bit pricey
  • Stayed May 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, UK
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 16, 2008

Great stay - even with young children. They made up a fabulous bed in our suite for the kids which they loved. The roomy lobby bar meant adults could enjoy a drink while the children played in the garden area. We all loved the ambience, the courteous and consistently attentive staff and brilliant location. We enjoyed star-spotting too...and felt special too.
We stayed after a nightmare few days at the Hotel Gansevoort and this stood head and shoulders above that poor experience.

  • Liked — great service and location
  • Disliked — small bathroom
  • Stayed March 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 2, 2008

We stayed for 4 nights at the Bowery and found it to be an exceptional hotel in every regard.
From the moment we were greeted by the uber-cool door staff, and the exceptionally friendly and helpful receptionist, it was clear that our hotel choice was not one to regret.
The staff provided great advice on hot-spots to visit, bars and restaurants to try out authentic NY delights, and the best shopping areas.
The room , a king deluxe, was of good size and included tub and shower in a funky decor. What shocked me beyond my expectations was that it was so very very quiet. Noise was locked out, and I'd been told not too expect such a luxury in this mega-city.

I'd had asked in advance for a balcony/terrace room (apparently the Bowery is recognized as having some of the best in NYC), and I was not in the slightest disappointed. It was massive!! Big enough for a small party.

The bar/lounge is excellent, and popular among non-residents - though there were always reserved spaces for hotel guests.

We had a great holiday, and this hotel played a significant part in achieving that. It ain't cheap, but then again, it really shouldn't be.

  • Liked — staff, location , style, decor, staff & staff
  • Disliked — the receptionist told me she was responsible for the rain :)
  • Stayed April 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Bowery Hotel

Address: 335 Bowery, New York City, NY 10003
Location: United States > New York > New York City > East Village , Manhattan
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#58 Romantic Hotel in New York City
#75 Business Hotel in New York City
#225 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Number of rooms: 135
Official Description (provided by the hotel):
The Bowery Hotel, a delightfully atmospheric luxury hotel in downtown Manhattan has opened its doors on the historic Bowery ushering in a new era of hospitality in one of New York's most exciting and desirable areas. Room types range from standard rooms to one-bedroom terrace suites, all of which boast hardwood floors, floor to ceiling factory windows and sweeping views of NYC. ... more   less 
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Also Known As:
Bowery Hotel New York City

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