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“couple from belfast feb 2012” 5 of 5 stars
Review of Holiday Inn Express NYC - Madison Square Garden

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Holiday Inn Express NYC - Madison Square Garden
3.0 of 5 Hotel   |   232 West 29th Street, New York City, NY 10001-5201 (Manhattan)   |  
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Ranked #191 of 452 hotels in New York City
GreenLeadersBronze level
Belfast, Northern Ireland, United Kingdom
1 review
“couple from belfast feb 2012”
5 of 5 stars Reviewed February 17, 2012

this hotel was excellent. very well situated for sightseeing in manhattan. very clean friendly staff, great b&b 24/7 tea and coffee. highly recommended hope to return again.

Room Tip: we stayed on 8th floor. but a holiday in new york the hotel is just for sleeping in but everything a...
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review, February 21, 2012
Hello from the Holiday Inn Express Madison Square Garden!!!!

WOW what an awesome review you have given us, we most greatly appreciate it. We thank you for sharing your experience with us and our future guest. We strive to provide the best possible service and most comfortable surroundings and we’re glad that you enjoy it. Please come visit us again whenever you return to our great city, we would love to have you again. From all of us at the Holiday Inn Express MSG we say thank you and safe travels.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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Pleasant Gap, Pennsylvania
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 15, 2012

Room was clean and big enough for 4 people. We asked for 2 double beds but ended up with a queen. The hotel staff resolved this by giving us a roll-away bed which wasn't too bad. Hotel staff was friendly. They could keep breakfast open for a bit longer. By the time we got downstairs they were packing it up already (around 9:45) The heat was a little wacky as it kept blowing out cold air instead of warm air. We had it up to 78 and it was still a bit cool! Otherwise, it was a pleasant stay. Good location, decent price. I'd stay again.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review, February 17, 2012
Hello,

Thank you for taking the time to review our Holiday Inn Express Madison Square Garden, we’re glad that your time with us was pleasant. Please feel free to call us if you would like to further discuss your previous stay, or just give us a call whenever you find yourself returning to our area. From all of us here at the Holiday Inn Express Madison Square Garden we say thank you again, and we hope we see you in the near future.
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Biggleswade, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 13, 2012

We stayed here for 4 nights, a family of four, we thought that this was an excellent location, breakfast was good, drinks availiable 24hrs. Reception staff were excellent quick check-in, helped with booking trips etc and good advice, would use again without fail

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review, February 14, 2012
Hello Andrew B.
Thank you so much for writing a fantastic review for our Holiday Inn Express Madison Square Garden, we are really happy that your time spent in NYC was a satisfying one. I’m sure that future travelers will use your comments to a great degree and we will make sure to WOW them as well while there here with us. We thank you again for an amazing review, and we hope you future travels guide you our way. Stay safe!!!
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Indianapolis, Indiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 7, 2012

Had a wonderful stay at the Holiday Inn Express before catching a train to Montreal. The nice ladies at the front desk upgraded us! The room was clean and comfortable and the location was wonderful! Definitely recommend!

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review, February 8, 2012
Hello dear traveler,
Thank you for taking the time the share your recent experience at the Holiday Inn Express Madison Square Garden. We are really glad that you enjoyed your stay with us. We hope that in the near future, your time with us will be longer so you can enjoy more of our great city, the lovely ladies at our front desk are looking forward to it as are all of us here at the Holiday Inn Express Madison Square Garden. Thank you for your recommendations, have a safe and wonderful day!
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Auburn, New York
1 review
2 of 5 stars Reviewed February 6, 2012

I booked 3 rooms for this past weekend & only had one request. Please put them on the same floor. Very simple & they did the complete opposite. Every room was on a seperate floor & I really did not appreciate the lack of effort for one little thing. Even if you are close to sold out you should try to honor requests as they come in, whether it be over the phone or otherwise stated. If not please inform the guest why you couldn't meet the request. I work for another Holiday Inn & we do everything in our power to fill requests as people call us, for any date we can. Besides the tiny rooms, everything else was fine. Just wish staff could have acted like they cared about my request.

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review, February 7, 2012
Hello from the Holiday Inn Express Madison Square Garden,
It seems like we dropped the ball with you and your reservations, we do apologize for any inconvenience this has caused. We try to move heaven and earth in order to accommodate every request that our wonderful guest ask for, it hurts us when certain circumstances limit us to do so. Your willingness to share your experience is much appreciated, we always want to hear what are guest would like in order to make they stay an enjoyable one. We value your advice and we always love to hear from other hotels. Our industry is unique and it’s helpful to hear from others that go through the same. We hope that this occurrence does not change your opinion of our Holiday Inn Express Madison Square Garden. We thank you again for your words and we look forward to having you again in our hotel. Till next time.
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rwoman11
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 6, 2012

Location:
This property is on 29th street, between 7th and 8th. It is a short walk from Penn Station and I found 8th Street to be slightly less congested. Keep in mind that events at MSG can make the area very busy, especially if walking with bags.

The hotel is easy walking distance to Herald Square, Times Square, MSG, etc. Its location also makes for easy access to the various Subway lines, PATH trains, and regional trains.

There are abundant places to eat and drink nearby - pubs, bars, Italian, fast food...just about everything!

Check In:
Check in was fairly painless although I had to get a different room because the first one was still being cleaned when I went upstairs.

As a PC Platinum member, they gave me a gift bag with water and chocolate covered raisins upon check in. I thought it was a nice touch! :)

Room:
The room was an okay size...it IS NYC!! :). Plenty of outlets, flat screen TV, comfortable pillows/bed, and was very functional.

There is an okay hair dryer in the bathroom. Toiletries included soap, shampoo,conditioner, and lotion.

My sister has stayed here in the past and they provided ear plugs due to outside noise. They were not offered to me, but I did not find the outside noise bothersome. That said, the walls of the hotel are somewhat thin and it was easy to hear hallway noise.

Amenities:
Complimentary breakfast - it was the normal HIEx breakfast spread - a mix of cold cereals, coffee, juice, sausage and gravy, scrambled eggs, cinnamon rolls, yogurt, hard boiled eggs, etc.

Wifi - complimentary and the front desk provided a code. There are also a couple of PC work stations in the lobby.

Room Tip: Some may be bothered by traffic on the street side of the hotel - facing 29th (north)
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  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review, February 7, 2012
Dear reviewer,
WOW! That pretty much sums up our response to your fantastic review for our Holiday Inn Express Madison Square Garden Hotel. We really appreciated the manner in which you describe every aspect that we provide to our guest…Location, Check-in, Amenities for our Priority Club Members, Free Wi-Fi, Complimentary Breakfast, the list goes on. We thank you from the bottom of our hearts. We hope that the next time you come visit NYC you will not hesitate to stay with us again. We look forward to make your stay as perfect as we can make it. The Holiday Inn Express MSG Team salutes you!!!
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Sussex
Top Contributor
77 reviews 77 reviews
53 hotel reviews
Reviews in 57 cities Reviews in 57 cities
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed February 3, 2012

A very nice stay at the HI Express at Madison Square Garden. The hotel is within a five minute walk from NY Penn Station making it perfect if you are arriving from Newark Airport (30 minutes away by train). Very well situated for exploring Manhattan. Clean rooms, nice staff, can't recommend enough.

Stayed February 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anthony L, Manager at Holiday Inn Express NYC - Madison Square Garden, responded to this review, February 7, 2012
Dear reviewer,
Thank you for your fantastic review, we are really happy that your time with us was more than pleasant. Your recommendations for future guest will be very appreciated by them. Our team loves to see awesome scores like the one you just gave us, it makes them feel very happy. We hope to see you in the near future, have a fantastic day!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express NYC - Madison Square Garden

Address: 232 West 29th Street, New York City, NY 10001-5201
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#39 Green Hotel in New York City
#162 Business Hotel in New York City
#168 Family Hotel in New York City
#199 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express NYC - Madison Square Garden 3*
Official Description (provided by the hotel):
Thank you for choosing the brand new Holiday Inn Express Madison Square Garden Area hotel located on West 29th Street between 7th and 8th Avenue right in the heart of Chelsea and Madison Square Garden Area. We include a complimentary hot and cold Express Start Breakfast to all guests of the hotel. Our hotel is a new 15 story high-rise hotel with amenities to include free high speed wired and wireless Internet access, free local calls, fitness center, rear garden terrace and a full business center. We are just ten short blocks from Times Square. Also within walking distance is Penn Station, the Empire State Building, Jacob Javits Convention Center, Fashion Institute of Technology, Theatre District, Macy's, mid-town and 5th Avenue shopping. Rockefeller Center is just one mile away! We are also centrally located to many fine restaurants, entertainment venues and some of the finest shopping the city has to offer. ... more   less 
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Also Known As:
Holiday Inn Express Nyc - Madison Square Garden Hotel New York City
Holiday Inn New York City
New York City Holiday Inn

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