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“Wonderful weekend in NYC” 5 of 5 stars
Review of The London NYC

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The London NYC
4.5 of 5 Hotel   |   151 West 54th Street, New York City, NY 10019 (Manhattan)   |  
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Ranked #61 of 455 Hotels in New York City
Saskatoon, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Wonderful weekend in NYC”
5 of 5 stars Reviewed February 6, 2013

I came to NYC for a girls shopping trip with 6 friends. We all loved the hotel and thought the location of the hotel was perfect for our needs. We were able to walk to walk to all our favourite stores on 5th avenue as well as the the theatre district for shows. We stayed in a 2 bedroom suite on the 33rd floor and our room was large and modern. The larger (of the two) bathrooms had a huge double head shower. The beds were very comfortable. The staff was could not have been more friendly or helpful. We even saw several celebrities in the lobby who were also staying there. I would highly recommend this hotel when visiting the city.

Room Tip: Room 3303/3304 was wonderful
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,202 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 4, 2013

I was visiting my sister in NYC last week and stayed at The London NYC. My room was lovely and well appointed. From check-in to check-out every person was helpful and pleasant. The bed was very comfy and the bathroom was above expectations. I felt like I was in a hip hotel that was five star in service and decor.
Great location and some wonderful shopping and restaurants close by. I will be retuning to The London.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlottesville, VA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 4, 2013

My husband and I spent the weekend at the London NYC. From the moment we entered, we were given prompt and welcoming service. Our London suite (their basic suite) was on the 46th floor, with large windows in both the living room and bedroom. The décor is very modern and sophisticated, but not sterile: touches of color enliven the neutral decor and fabrics such as velvet add warmth as well. The suite has a doorway, but no door, between the living room and bedroom. It has all the usual features - good work space, free wifi and so forth. The drapes and sheers are semi-automated, so easily open and close. There are also strands of tiny lights edging the cornice. The bathroom had a shower area with 2 shower heads (one a lovely rain shower one), but because there is no door, some water did get out on the floor. Because of the very streamlined decor, there are not enough places to hang towels, and the few hooks do not slant up to keep towels from slipping off. As other reviewers have mentioned, the bed is very comfortable, with a cushy mattress topper and a supportive mattress underneath. The duvet was warm, but not heavy. It would have been nice to have a coffee/tea maker. We ate breakfast in the Maze restaurant Saturday morning. They feature a large buffet, as well as a la carte hot entreés. We were promptly seated and beverage orders were quickly taken. The grapefruit juice tasted fresh-squeezed and the coffee was good. I ordered the buffet and my husband had the "Full London," which is the buffet and an entreé. The buffet offered a lot of options - 4 kinds of cereal, yogurt, a wide variety of fresh fruit, both whole and cut up, bagels with every topping imaginable, several types of pastries (nice and small, so sampling could be done w/out over-eating), muffins, sliced deli meat, cheeses, and bread for self-serve toasting. The assortment was wonderful and the food was good, but not creative as I'd expected it to be, given that the London boasts that the Maze is a Gordon Ramsey restaurant (he's not an active chef there). Another mild disappointment was that bacon and sausage are not offered on the buffet, but only in the a la carte dishes. My husband had the London Breakfast in addition to the buffet. It was rather a let-down, as the scrambled eggs were a bit overcooked and the toast was, again, good but nothing special. The chicken apple sausage tasted very bland - no hint of sage or other seasoning. There was a not-quite-red tomato and a rather over-cooked mushroom as garnishing. This entreé was an additional $11 (ordered w/out the buffet, $22). When staying at a hotel as luxurious as the London, with a Gordon Ramsey restaurant as a big draw, the food was overall a disappointment. I highly recommend the suites, but also strongly suggest that you dine elsewhere.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
5 of 5 stars Reviewed February 4, 2013

I have used the London with great pleasure for the past 4 years on my business trips to New York. The staff and service along with the rooms are second to none; the location is a stone’s throw from the park and the same to Times Sq. On my last visit one week ago I encouraged my staff to share the experience, they weren't disappointed, so much so it has now become the corporate hotel for New York visits.
I like to say a big thanks to Paul, Nicole and Maggie in the bar they made us so welcome and boy can they make a cocktail. Also it was a pleasure to deal with Dimitri the front desk manager, he helped me sort out a small issue without wasting a moment he's attitude was impeccable and typical of the service at the NYC. I highly recommend it, great service and always with a smile.

Room Tip: Most of the rooms are suites except for the flats; they all have a separate living room to chill out...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 3, 2013

A night at the London NYC, on a cold February weekend. The service was great, from the guys who sorted my bags and booked hair and nail appointments, to the room service waiters.
I was in an entry level suite - clean and spacious. The lighting is challenging, not quite enough in the living area and by the desk. No tea and coffee making facilities and no complimentary water. The bed was wonderfully comfortable, beautiful sheets and great mattress.
I ate in the bar on a couple of occasions, and on both cases was unimpressed by the quality of food. Breakfast was poor, cold toast and overcooked and soggy breakfast potatoes, undercooked tomatoes, and terrible coffee, both the filter and the americano. Lunch was also disappointing, the cheese plate had obviously been hanging around for some time and the chicken in my salad undercooked. The food quality has seriously deteriorated in the year since I was just there.
It"s such a pity because the hotel is welcoming, the staff lovely, but hugely let down by the food and the small things.

Room Tip: ask for a room with a view
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Chania
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2013

This was my first trip to New York and The London NYC hotel was amazing. The hotel was very welcoming and the staff were great. We had a nice clean room and the bed was amazing perfect after being in the cold weather. The location was perfect for me as I was able to walk for most sight seeing and shopping. I highly recommend this great hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Limassol, Cyprus
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 31, 2013

All the staff were extremely polite and helpful, they couldn't do enough! The room was very spacious and comfortable, but it would have been nice to have tea and coffee making facilities. No complaints about anything and if I were returning to New York it would definitely be to the London NYC!!

Stayed January 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The London NYC

Address: 151 West 54th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#42 Romantic Hotel in New York City
#43 Business Hotel in New York City
#44 Luxury Hotel in New York City
#56 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The London NYC 4.5*
Number of rooms: 561
Official Description (provided by the hotel):
Sophisticated urban luxury in the heart of midtown Manhattan, the award-winning London NYC sets a new standard for New York luxury hotels. Named to several "€œBest of€�" and "Top 10€� lists", you'€™ll find detailed design, attentive service and the acclaimed Gordon Ramsay restaurant. ... more   less 
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Also Known As:
The London Nyc Hotel New York City
London Nyc New York City
London Hotel New York
London Nyc Hotel

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