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“GREAT HOTEL” 4 of 5 stars
Review of Hotel Hugo

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Hotel Hugo
4.5 of 5 Hotel   |   525 Greenwich Street, New York City, NY NY 10013 (Manhattan)   |  
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Hotel website
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Hotel amenities
Ranked #179 of 464 Hotels in New York City
Certificate of Excellence
Mexico City, Mexico
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“GREAT HOTEL”
4 of 5 stars Reviewed July 22, 2014

Really nice rooms, great service and friendly staff. Jose, the doorman was very polite and reception also. Location was perfect for us out of the tourist crowd. It was clean but housekeeping was poor. They left used glasses in the room, and everything as it was. Literally they only changed towels and made the bed. When we came back at 6:00pm the room wasn`t even done. Other than housekeeping this hotel is perfect.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelHugoManagement, Director of Sales at Hotel Hugo, responded to this review, July 31, 2014
Dear Guest,

I'm so pleased to hear how much you enjoyed your stay. I wanted to take a moment to apologize if our housekeeping was not performing to their usual standards. For this we have no excuse and sincerely apologize. We very much appreciate the feedback because it allows us to continually improve our guest experience. If there is anything we can do to make your stay more enjoyable in the future, please do not hesitate to ask.

Sincerely,
George Kurth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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548 reviews from our community

Traveler rating
    299
    140
    58
    26
    25
See reviews for
86
181
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136
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Madrid, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 22, 2014

New small hotel across from UPS distribution center on the West side, maybe a bit too close to Holland tunnel entrance.
Nice decoration at the lobby and friendly personnel.Small room but confortable bed and linen.
Walking distance to Tribeca, Soho, Downtown.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelHugoManagement, Director of Sales at Hotel Hugo, responded to this review, July 31, 2014
Dear Guest,

I just wanted to thank you for taking a moment to share some thoughts about your recent stay. We very much appreciate the feedback and look forward to seeing you again in the future.

Sincerely,
G. Kurth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sea Girt
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 21, 2014

Great location! Walk to Pier 40, Soho shops and restaurants. Beautiful hotel with staff willing to go out of their way to make sure you are well cared for. Restaurant and bar were wonderful.
We're looking forward to a return visit!



  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelHugoManagement, Director of Sales at Hotel Hugo, responded to this review, July 22, 2014
Hello Deborah,

Thank you so much for your kind words. I'm so pleased to hear that our staff made you feel so well cared for you. We couldn't ask for a greater compliment.

We very much look forward to your return visit.

Sincerely,
George Kurth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 21, 2014

Great hotel and restaurant. Rooms are very modern, new, and clean. The staff was very professional, friendly, and helpful. Great location near Soho and super easy to get to Holland tunnel. We will definitely be back.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelHugoManagement, Director of Sales at Hotel Hugo, responded to this review, July 22, 2014
Hi Aaron,

I just wanted to quickly thank you for the great review. We very much appreciate the wonderful feedback. We hope to see you again very soon.

Sincerely,

George Kurth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topanga
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 20, 2014

An overall enjoyable experience. Fantastic accomodations. Geographically desirable location. Amazing view of river from the room. I would recommend this hotel to all my friends. The staff was very friendly.


  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelHugoManagement, Director of Sales at Hotel Hugo, responded to this review, July 22, 2014
Good Afternoon,

I just wanted to thank you, Salvatore, for taking the time to share some thoughts about your recent stay with us. We very much appreciate the kind words. I also wanted to let you know that your recommendation is greatly appreciated. We hope to see you again very soon.

Sincerely,

George Kurth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 20, 2014

for a "four star" hotel, the room had issues (bathroom related) which got resolved but with no effort to make "amends" for inconvenience (even after a post check out email to the hotel.) i expect more for the price they charge.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelHugoManagement, Director of Sales at Hotel Hugo, responded to this review, July 22, 2014
Hi John,

Though I am pleased to hear that we were able to address the issue you mentioned in your review quickly, I wanted to take this time to apologize if we were in any way negligent in our making amends for the inconvenience, no matter how great or small. Obviously, this shortcoming on our end has left you feeling dissatisfied, and for that I am sorry. We would very much like the opportunity to make this up to you. If there is anything we can do for you on future visits or if you would like to discuss your recent stay in greater detail, please do not hesitate to contact me directly at gkurth@hotelhugony.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 19, 2014

Great hotel in Soho. The hotel was modern, the staff was very friendly, I purchased on HotelsTonight and got a discount at 11:00pm the same I was staying, it was perfect. The room was perfect for me- very comfortable.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelHugoManagement, Director of Sales at Hotel Hugo, responded to this review, July 22, 2014
Hi Heather,

I just wanted to thank you for taking the time to share some thoughts about your recent stay. I'm so pleased to hear that we were able to accommodate you such a wonderful rate and that your stay overall was so enjoyable. We hope to see you again on your next visit to New York City.

Sincerely,
George Kurth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Hugo

Address: 525 Greenwich Street, New York City, NY NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #179 of 464 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel Hugo 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Tucked between SoHo and the Hudson, Hotel Hugo is a stylish and sophisticated newcomer in Manhattan's emerging Hudson Square neighborhood of SoHo. Echoing the area's rich history and industrial vibe, Hotel Hugo exudes the contemporary luxury and bohemian chic that make Lower Manhattan a modern-day mecca for artists, publishers and design enthusiasts. ... more   less 
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