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“No matter how tired in this hotel rooms are so noisy you cannot sleep” 1 of 5 stars
Review of Duane Street Hotel

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Duane Street Hotel
4.0 of 5 Hotel   |   130 Duane Street, New York City, NY 10013 (Manhattan)   |  
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Ranked #121 of 459 Hotels in New York City
GreenLeadersBronze level
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
“No matter how tired in this hotel rooms are so noisy you cannot sleep”
1 of 5 stars Reviewed January 3, 2011 via mobile

Impossible to sleep, constant noise from heater, street cars, shaking from the metro down, no air so small is the room, no space at all even to put luggages, no views, curtains didn't close light, no sound insulation, shower was small and wAter flooding the toilet, odd noises coming from street and neighbors, room too hot an tv wasn't working, price for standard room in low season 230 dollars. just can't sleep no matter how tires you are

  • Stayed January 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHoustonNYC, Manager at Duane Street Hotel, responded to this review, January 7, 2011
Thank you for sharing your experience. I'm very sorry to hear of the issues you encountered during your stay. While I'm sure many NYC hotels wish that they could offer larger room space in all guest rooms, this is an unfortunate obstacle that most can not overcome. While this is a rather unsurmountable task, we can certainly work to eradicate many of the other issues you encountered. I will certainly share your feedback with my corporate office as well as all staff members to see what improvements we can make to ensure future guests do not experience the same problems. Please accept my sincerest apologies. We have many repeat guests who have enjoyed their stays with us and I am very sorry to hear that we dropped the ball during your visit.
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372 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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youngstown, ohio
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 13, 2010

Very nice small and personal hotel. Most of staff very friendly and helpful. Located in great neighborhood, away from craziness of midtown. Lobby had chocolate chip cookies after a long day of shopping and walking. Concierge arranged a ride for us to and from airport. Rooms are small but that is to be expected in New York city. Very satisfied with cleanliness and comfort of bed.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bury st e
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed October 25, 2010

A great little hotel with very competitive room rates. Some might find the rooms a little on the small side but, from my experience, most rooms in New York tend to be on the small side. Myself and my husband visited with two other couples who were also very impressed with the hotel. The location might not be central enough for everyone but there is an subway station about 300 yards from the hotel which takes you to Times Square in about 10 minutes.

  • Stayed October 2010, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 9, 2010

We were really looking forward to our trip to NYC and were expecting a small room. But this was ridiculous! The camera used to take the photos on the internet must have had magical powers as we felt really deceived. There was barely enough room to walk around the bed. We had to take special care when doing so as well because the corners of the beds were like deadly weapons. I still have the bruises to prove it.
When we first checked in I asked the girl at the desk what the possibility of an upgraded room would be. Instead of politely turning us down she just gigled and brushed my question off. I never did get an answer.
The aircon in this room was diabolical! All was OK until the thermostat clicked in and decided the room was getting too warm. Then the blast of cold (and loud) air was shot out. It got to the point that during the night I started to dread the sound of the clicking thermostat. Then when the blast of cold air was finished, the sound of silence was almost deafening.
The staff were OK, not overly helpful, but adequate. It would have been nice to get some room service other than breakfast (only after 7am).
The fixtures in the bathroom (towel and toilet roll holder) were continually snapping away from the wall and were shoddily repaired.
Overall, we liked the location of this hotel as Tribeca is away from the hustle and bustle, but still close enough to get to when you wanted some action.

  • Stayed October 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHoustonNYC, Manager at Duane Street Hotel, responded to this review, November 15, 2010
Thank you for taking the time to share your experience with us. While some of the hotel's rooms are a bit smaller than those typically found outside NYC, the hotel does offer upgraded room categories. Unfortunately, during busy seasons such as September and October, these rooms do tend to sell out rather quickly. I do; however, apologize that our staff member did not explain this tendancy to you and may have seemed to brush off your request. I will certainly address this issue with all staff members so that we can learn to be more receptive to our guests' concerns in the future.
On a bright note, I would like to mention that the hotel now offers full breakfast and dinner service with its new addition Mehtaphor restaurant. We would certainly appreciate the opportunity to have you give us another shot despite your initial issues with the hotel. I am confident that we could change your opinion of our property.
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zagreb
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 22, 2010

stayed at hotel 7 nights as a part of a honeymoon...we were delighted with the room and with the staff...location was great if u want to get a good night sleep after walking all day long on the streets of ny... room was very nice designed, great cleaned everyday, very modern and urban, a boutique hotel...we loved it and will return there for sure...staff was very nice to us, helped us alot with whatever we needed and the price for the room was cheap comparing what we got in return...
146 $ a night, 2 persons ( but we booked it 6 months before coming to ny )


all in all great hotel

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHoustonNYC, Manager at Duane Street Hotel, responded to this review, November 15, 2010
We are very pleased that you enjoyed your stay at the hotel! Thank you for your kind words about our property and our staff. We hope to welcome you back for your next special occassion or escape to New York City!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
2 of 5 stars Reviewed September 6, 2010

my husband and i used to live in tribeca, so we picked this hotel based on its location. i read a couple reviews saying the service wasn't great, but i took them with a grain of salt and decided to try the place for myself. the room was nice, small - but that's expected, comfortable bed, good bathroom.

the service was pretty appalling. i am very easygoing and it takes a lot for me to get annoyed, but almost every encounter i had with the front desk staff was ridiculous. i've never been told "no" at a hotel when making a completely reasonable request (asking for a cot at 6pm on a saturday evening, when i had already called in advance to reserve it). i accepted the "no" and moved on - i said i would still like the cot for the next night. sunday night comes...no cot. no mention of it, no apology, no asking if housekeeping brought it, no nothing.

for the same money i would rather stay at tribeca grand, have staff that actually cares about making their guests happy, and not have a bus stop 5 feet from my window.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 24, 2010

We were in the city for a wedding and stayed the night at the Duane Street Hotel. Our room kind of felt like a dorm room/tree house. It was cute, decorated nicely, urban and modern. Everything was very clean and crisp. I couldn't imagine staying more than a night or two... you may accumulate too much laundry and things from shopping to fit in the room! For a night's stay in the city, this place was cute.

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Duane Street Hotel

Address: 130 Duane Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , Tribeca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#25 Spa Hotel in New York City
#35 Green Hotel in New York City
#50 Business Hotel in New York City
#83 Luxury Hotel in New York City
#119 Romantic Hotel in New York City
#133 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Duane Street Hotel 4*
Number of rooms: 45
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Also Known As:
Hotel Duane Street

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