A clean and sleek independent hotel. I've stayed at similarly-styled The MAve on Madison and 27th, and found the service there superior to Duane. The staff at Duane seem aloof, or maybe I expect more initiative from them on offering to hail a cab, asking if I need to find specific places. The room is fantastic, one of the larger ones on the floor. I love that there is minimal carpeting and the stone wall shower. Great desk area for business. Spread out your lap top and have space for writing and your coffee. I read the service directory which said there was complimentary shoe shine. It said to leave shoes outside of door and they'd arrive by 7 a.m. I called the concierge to make sure someone would pick up the shoes. They said it's not complimentary but should be around $6. I say "fine." I use the laundry receipt to indicate I need my shoes no later than 8:30 am. When I stepped out for coffee at 8 am I asked the front desk if my shoes would be ready no later than 9 a.m. The attendant said she thought they were across the street, but I would have them by then. 9:20 rolls around, I am ready to leave for my meeting- no shoes. I call the front desk and she says she was not aware I needed them by a certain time. I ask if the shoes are still here, she says yes. I say "forget the shine, I need them now." Another 7 minutes goes by before they come. This "trivial" incidence, which should be a slam dunk for a hotel that wants to stand out for service, made me late for my meeting, which was the primary reason I was in NYC. Not cool, and likely will keep me from staying here again. Otherwise, hotel facility is excellent.
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Priceline, Hotels.com, Despegar.com, HotelTravel.com, Splendia, TripOnline SA, Odigeo, Tingo and Jetsetter so you can book your Duane Street Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Duane Street