Great location, high price for value, no hot water for 2+ days, Luke warm water. Was told it isn't what I expect from home, was told that its warm bc other people are taking a shower, light bulb requested to be changed, had to ask twice, was told refrigerator was comped, no fridge, complained again, got a fridge, was told to use mini bar and notes in system, food removed from mini bar next day. When you get to the right people they take accountability , comped breakfast for two for a week and a night but problems persist as well as poor statements like other people taking a shower which is why it's warm. Could have stayed My go to chain of Marriott for a better experience. Did enjoy location and breakfast next door and free wifi..make sure you know who you are speaking with in management and make sure you know what you are paying for at 340 a night ....
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- Also Known As:
- Mela Hotel New York City
- Hotel Mela New York