We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beds too small~~ !!” 3 of 5 stars
Review of New York Hilton Midtown

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added New York Hilton Midtown to your Saves list
New York Hilton Midtown
4.0 of 5 Hotel   |   1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Rate
Winter Rates from $179
Ranked #328 of 459 Hotels in New York City
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Beds too small~~ !!”
3 of 5 stars Reviewed August 26, 2014

Location great but it is a very busy hotel and having stayed in the Hilton Times Square, 3 weeks earlier, was disappointed with this one.. Felt Midtown one was not as nice.. No mini bar, beds were teeny and we are 2 big adults with 2 big teenagers and we really struggled in these beds.. Arrived very late at night and concierge directed us to the local 24 hour deli.. very helpful..

Room Tip: Choose rooms wisely, again bed config can be an issue if you are travelling with children
See more room tips
  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie C, Director of Sales at New York Hilton Midtown, responded to this review, September 3, 2014
Dear Debhh,

Thank you for your feedback and continued loyalty to the Hilton Hotels and Resorts. We are sorry to hear your accommodations were not up to your expectations or typical Hilton standards. Here at the New York Hilton Midtown, we are proud to offer a variety rooms and suites, each with the option for King, Queen, or Double beds. We are sorry to hear your beds did not suit your needs, and we would be more than happy to work with you in the future to find more suitable accommodations. Lastly, we are pleased to hear you found our concierge helpful and courteous, and hope we will have the chance to serve you again in the future.

Sincerely,

Kellie Cahill
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,709 reviews from our community

Traveler rating
    1,312
    2,240
    1,316
    569
    272
See reviews for
1,547
1,269
318
1,515
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,027)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Boston, Massachusetts
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 26, 2014

Just finished a 1-night stay at the Hilton Midtown. The location of the hotel is hard to beat, and I was pleasantly surprised by the condition of the rooms and the service we received given what I'd read in recent TripAdvisor reviews. The Hilton Diamond desk was very helpful in preparing for our stay and provided an upgrade to a very nice 1BR suite. The executive lounge, though crowded, provided a nice selection of evening snacks and morning breakfast items. I would stay here again and would also recommend it to others.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie C, Director of Sales at New York Hilton Midtown, responded to this review, September 3, 2014
Dear Scott M,

Thank you for staying at the New York Hilton Midtown and sharing your feedback. We are pleased to hear you had a wonderful visit and greatly appreciate your recommendation. As you noted, our location is truly one of a kind, and guests always love discovering some of NYC’s best attractions just minutes away. Thank you for your kind words—we hope to see you again the next time you are in the area.

Sincerely,

Kellie Cahill
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chandigarh, india
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 26, 2014

First of all...don't expect anything of HILTON class.
Now that we didn't expect anything ...let start from there.
Lobby and reception- grumpy...over worked stressed? registration staff for diamond members were sitting free, but the staff didn't take initiative to call next one on the line...
Asked for deal in breakfast at front desk..." Please call customer line to discuss offers.."
Bell boys - very good and eager to help. Better advise than front desk even on which rooms to stay.
Lifts - better than what I read in reviews, not big line even when conferences are held. So they must have done something but beware some lifts don't stop at levels it should.
Herb and kitchen- biggest joke in NY and will review separately
Room- comfort INN,worst than travel lodge UK, less than best western style Aus.
No fridge, no tea coffee. However got me fridge when requested. TV and channels - forget it.
Was on 5 th floor on gym level
Bathroom- peeling wall paper,
Room service finishes at 1030 pm, no cutlery plates. Delivered at extra cost.
Business centre- fees for everything.

Room Tip: Ask for wifi, breakfast inclusive deal before booking Choose higher level floor Eat at the deli...
See more room tips
  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, August 28, 2014
We are so sorry to hear that you had a disappointing experience during your stay with us. At our property, we always aim to ensure every guest feels cared for, valued and respected and your feedback will help us to better deliver this brand promise moving forward. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay from reception through departure. If we may be of any additional assistance, please do not hesitate to contact our offices directly.

Thank you,

NYCNH_DS@hilton.com
New York Hilton Midtown
Kellie Cahill
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Rafael
Top Contributor
65 reviews 65 reviews
49 hotel reviews
Reviews in 39 cities Reviews in 39 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed August 25, 2014

After several stays at this hotel I was looking forward to my return visit.
Unfortunately, it did not live up to my expectations.
Starting with the very slow check in. Even though there were several guests waiting in line
the front desk staff did not seem to want to try to process the guests efficiently - have they reduced staffing levels? I had a requested a quiet room but ended up across the ice machine and next to the elevator. I guess Hilton Honors status does not mean much.

I also found #2707 to have a disgusting wet coffee stain on the refrigerator cabinet where
it had seeped between the glass top and the wood cabinet - Yes the coffee was still liquid.

Except for the great location in lower Manhattan and it offers an indoor pool, I will most likely stay elsewhere next time.

Room Tip: Avoid room 2707
See more room tips
  • Stayed August 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellie C, Director of Sales at New York Hilton Midtown, responded to this review, September 3, 2014
Dear Meklof,

We want to thank you for reviewing your recent visit. It’s disappointing to hear your stay failed to meet your expectations. Our housekeeping staff manager has been notified of your feedback, and we are confident your experience will remain an uncharacteristic exception to our usual standards of cleanliness. Going forward, we will also take care to staff appropriately during peak hours to help expedite and improve the check-in process. We hope you will return to stay with us the next time you are in the New York City area so we may better demonstrate our commitment to guest satisfaction.

Sincerely,

Kellie Cahill
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Top Contributor
122 reviews 122 reviews
14 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 25, 2014

Our trip to New York was anchored around Yankee tickets. This hotel was perfect for easily getting to Yankee Stadium as well as all the other places we wanted to be near. It was comfortable and reasonably priced.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
essex, United Kingdom
1 review
4 of 5 stars Reviewed August 25, 2014

good busy hotel in the middle of the action with easy access to many attractions no more than 20 mins walk away.Good facilities and in hotel shop,coffee shop,bar.Plenty of bars,restaurants nearby as some items expensive in the hotel. Stayed on 33rd floor in kingsize room which was clean and well equipped. As mentioned in other reviews only negative is no tea/coffee making facilities in the rooms

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton
Top Contributor
56 reviews 56 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 25, 2014

Recently stayed here for 3 nights prior to sailing home.
Excellent location, handy for everything.
Staff very pleasant & professional.
Rooms large, comfortable & quiet. We had 2 double beds & a full bathroom.
Would recommend & would certainly stay again but if you don't like very large hotels, it may not be for you.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to New York Hilton Midtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about New York Hilton Midtown

Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#165 Luxury Hotel in New York City
#241 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1980
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Expedia, Booking.com, Orbitz, Cheap Tickets, getaroom.com, Priceline, Hotels.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your New York Hilton Midtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

Owners: What's your side of the story?

If you own or manage New York Hilton Midtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.