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“Crowded and Annoying” 2 of 5 stars
Review of New York Hilton Midtown

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New York Hilton Midtown
4.0 of 5 Hotel   |   1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019 (Midtown)   |  
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Hotel amenities
Special Offer
Executive Lounge Access
Ranked #336 of 463 Hotels in New York City
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Crowded and Annoying”
2 of 5 stars Reviewed April 23, 2014

Both me and my wife chased this hotel for our stay in newyork for the Christmas holidays ... the room was small ... No coffee bar ... the reception staff seemed in a hurry and not friendly

The only good thing about it is its location

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, April 28, 2014
Basim,

Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on the location and appointment of our property and we will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we are doing.

Thank you,



NYCNH_DS@hilton.com
New York Hilton Midtown
Kellie Cahill
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,218 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sheffied
Top Contributor
75 reviews 75 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 23, 2014 via mobile

We stayed here over Easter did have a small problem was sorted in minutes .Rooms where very clean and spacious .Pity about the noise from the room next door unfortunately after midnight I did have to report and in credit to the hotel they sent someone up .Would stay here again no problem

Stayed April 2014, traveled with family
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Halesowen, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 23, 2014

Me and my boyfriend stayed at this hotel as a surprise for my 30 th birthday - I was not disappointed - the hotel was fantastic in a brilient location and extremely clean . Our room was on floor 25 and had a lovely view - I would defiantly recommend this hotel to anyone planning a trip to New York - however be aware the prices in the bar are extortionate avoid if you can
Had a fantastic holiday in a brilliant hotel

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
schenectady
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 22, 2014

The room was very nice but .....no coffee pot.......no hot water for the first person to shower....second person finally had hot water ..... Had to pay for wi-fi, pillows way too soft . The pros .....location to Times Square , theater district , nbc , perfect . Price we paid (under $200) perfect .

Stayed April 2014, traveled as a couple
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Draper, UT.
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 22, 2014

I've traveled to NYC several times and for touring purposes I like to stay in Midtown Manhattan. I've stayed at the Marriot Marquis, Crowne Plaza, Waldorf Astoria, and now the Hilton twice. It's become my favorite place to stay because the location (on 6th Ave.) is slightly away from the craziness of Broadway, yet still very accessible--only a couple of blocks away. The price is usually about $100 less per night than the Marquis or Crowne Plaza. The hotel is a five minute walk to Central Park, five minutes to Broadway, five minutes to shopping on 5th Avenue, and a 2 minute walk to the nearest subway stop.
However, while the location can't be beat it is lacking in a few amenities that suggest a higher end property namely, free Wifi (who doesn't have that these days), morning paper, and breakfast (although I've since learned it is available in some rooms...it was never offered to me). There was also peeling wallpaper in the room which really isn't a big deal granted the age and constant use of the room, but it might be something that would deter some. All in all a great property at a decent price ($369/nt) for NYC!

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlington, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 22, 2014

Enquired at whereabouts of internet to print boarding pass Reception staff pointed the direction with no words spoken. Every dealing with staff was short & sharp with no genuine interest shown. Room was noisy due to elevators very loud. No tea or coffee facilities in room or reception. No free WIFI. Breakfast was an additional $40 minimum payment per sitting. Considering the overall price this hotel was no way value for money. This may be due to Easter weekend but is no excuse for the attitude & general lack of service

Room Tip: Possibly pay extra for a higher quality
See more room tips
Green Features: No policy on laundering Towels was displayed therefore we could not make cleaners aware if we needed change or not
  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, April 28, 2014
Michael,

I appreciate your review of your recent stay at our hotel. I'm very sorry you had a disappointing experience with us and I have addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments.

Thank you,


NYCNH_DS@hilton.com
New York Hilton Midtown
Kellie Cahill
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Padua, Italy
Top Contributor
251 reviews 251 reviews
70 hotel reviews
Reviews in 127 cities Reviews in 127 cities
708 helpful votes 708 helpful votes
5 of 5 stars Reviewed April 22, 2014

Excellent staying (for 3 nts) in HILTON MIDTOWN: the hotel is magnificent, modern and perfect for business and/or tourist customers. My room (recently renovated), located at 29th floor with a impressive view on NY skyline, was very large, cleanest, well refurbished (including bathroom) for the relax and a very good staying. The location is literally superb: HILTON is in the NY heart, closest 5th Avenue, Central Park, MOMA and whatsoever most famous sites in NYC. Considering the usual hotels level in NYC, HILTON is certainly on the top, with no doubt; and with an excellent price for value.
The reception (and concierge as well) was really on high level: fast and professional, as well friendly and kind (I had the free opportunity to postpone the checkout upto 3 pm…!!) . The hall is constantly checked by ‘security’ and it’s noise or crowded but very very pleasant having a cosy atmosphere.
I’m usually being in NYC yearly (and I have been in NYC six times…), so this will be definitely ‘my hotel’ here everytime. Highly highly recommended.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New York Hilton Midtown

Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#177 Luxury Hotel in New York City
#246 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1980
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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