I've been staying in many hotels in NYC and I can tell that I had this week an awful experience at the Hitlon Midtown.
First I arrived late 11.30 PM and had to wait about 20 minutes at the front desk before getting a room. During this waiting time I did not receive any information if there was any issue with my prebooked room. Then I made it to the room and noticed that it was not the appropriate one as it cam with 2 queen size bed instead of one King size as requested.
I had to change it and lost again 20 minutes !
I discovered that the mini bar was closed and they evene did not asked if I requested the key, then the in-room menu was really poor and finally the room was old and the window was really not clean (I may understand that).
On the next morning I felt tjhat the person in charge of the check-out was really unfriendly to me and did not consider my opinion at all.
The only good point is the concierge service that was really helpful and made my day much better than my night.
I would never stay there again!
- Official Description (provided by the hotel):
- A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more less
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- Also Known As:
- Hilton New York Hotel New York City
- Hilton New York City
- New York Hilton
- New York City Hilton