Stayed here for 3 nights before checking out and moving to another hotel! On arrival we were greeted by a rude member of staff who rushed to check us in and send us on our way. We were sent to a standard room despite having booked an executive room - after having traveled for 16 hours my patience was wearing thin. After returning to reception we were moved to another room but told the room we had booked was not available that night - not pleased! The room was very small and dark, the bath was tiny and i could have done a better job cleaning the room myself. On waking we were greeted by the loud noise of the housekeeping staff which continued for 3 hours every morning as they ran up and down the corridors shouting at each other. We did not try any of the food at the hotel. Despite being a Hilton Honours member we did not receive free WIFI despite asking several times - since returning home we are aware that WIFI was included in our package but they are incredibly unhelpful! If you try to contact the concierge from the room, they NEVER answer the phone! On visiting the concierge downstairs to find out how long it would take to get to a restaurant by taxi we were told to take a subway!! We did point out that we didn't want to take the subway but she was adamant that i should and made sure i felt stuck up and spoilt - i was on holiday!! If the hotel was not in such a great location we would have left after the first night... instead we left after the third! The gym is the best feature of this hotel and has a great view. This Hilton hotel is not of the same calibre as any other Hilton hotel i have stayed in.
- Official Description (provided by the hotel):
- A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more less
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- Also Known As:
- Hilton New York Hotel New York City
- Hilton New York City
- New York Hilton
- New York City Hilton