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“Efficient money-making machine” 3 of 5 stars
Review of New York Hilton Midtown

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New York Hilton Midtown
4.0 of 5 Hotel   |   1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019   |  
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Ranked #330 of 459 Hotels in New York City
Kingston, Canada
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Efficient money-making machine”
3 of 5 stars Reviewed April 1, 2013

Stayed at the New York Hilton at Easter. The hotel is expensive, well-located, well managed with lots of facilities.
However, it is utterly lacking in any warmth, charm or elegance.
Extra charges for wi-fi, newspaper and in-room coffee. There was no hot water on Easter Sunday morning - I was afraid to phone about it, as there was probably a $25 charge to turn on the hot water!!

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, April 4, 2013
Stephen,
Thank you for staying with us and sharing your experience via TripAdvisor. We are glad to have been a convenient location for your activities in the city and apologize if you did not feel welcomed by our staff. We strive to make every guest feel valued and appreciated and we will use your comments on this as well as the value of our additional amenities as we evolve to best meet and exceed our guests' expectations. We hope to have another opportunity to embrace you as our guest should you return to New York in the future.

Thank you,

Kellie A Cahill, CMP
New York Hilton Midtown
Kellie.Cahill@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,864 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Va
Top Contributor
52 reviews 52 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed April 1, 2013

Overall the hotel was ok, but there were some definite improvements that could be made. The hotel was clean except for a stain on the carpet.

My only real complain is that bath room is very small (not enough sink space) and there was no working exhaust fan in the bathroom and the ceiling above the bath tub was peeling and the tub had places where porcelain was rubbed off.

The location, however was ideal for Broadway, Central Park and Times square which was the focus of the trip. I would not avoid staying here, but it wouldn't be my first choice either.

Room Tip: Anything in the hotel is very expensive. There is a Kleine's almost across the street that is g...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, April 4, 2013
Thank you for sharing this valuable input on our guestroom comfort and amenities. We appreciate your feedback and we will use your comments as we prepare for accommodation updates. We know that space is at a premium in the city and we do our best to maximize our square feet for your convenience. We hope you will return to stay with us again the next time you visit Broadway so we may show you an improved quality stay.

Thank you,

Kellie A Cahill
New York Hilton Midtown
Kellie.cahill@Hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 31, 2013

Awesome location - you can walk everywhere - from Times Square to Central Park to 5th Avenue. The hotel was under renovation when we were there - so not a lot of options for meals or snacks or even a place to sit down in the lobby. Like all of New York - very pricy. I would probably have preferred a smaller hotel, but this was clean and the rooms were a decent size. However, we had three (my husband and son) in one room and it was two double beds vs. two queens. That made for three uncomfortable nights of sleep for me, but we expected that.

Room Tip: We stayed on the executive floor so breakfast and afternoon appetizers and a more reasonably priced...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario Canada
Top Contributor
91 reviews 91 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 31, 2013

I have not stayed here in 10 years like affina 50 but was sold out as was every affina this weekend its a big hotelnbut it is still a solid choice for NYC. I need a room with two doubles and there was one here so i tried it againGreat location rooms are fine no crappy mildew anywhere in bathroom or crumbling wallpaper.rooms are big for NYC standards stayed on36th floor on Easter weekend. Hotel was packed I believe this is one of midtowns largest hotels it's well run and the staff is excellent jessica at the front desk was lovely. Elevators are fast but there are lines sometimes but there is only a couple minute wait. Don't eat breakfast here very expensive 21 fir a cold buffet 32 fir warm. There's a 24 hr gourmet deli across the street on 52 a block away go there for all your breakfast needs.

  • Stayed March 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 31, 2013

Me and my husband come for a four day trip in March. This Hotel is extremely busy all day and night long, I had read this before in other reviews and had visions of queuing for an age to check in and half expected a non personal service. Not only did we check in after a few minutes, but had a genuine nice welcome and was in our room within 5 minutes of arriving at the hotel!
The room was on the 28th floor, we had a king sized bed room, and this was plenty spacious enough with a wonderful view of New York. Bed was comfy, hot water took a while to run through when running a bath, which was no big deal. it would have been good to have a mini bar/ fridge in the room though for convenience.
We didn't eat in the Hotel, but got coffees from the cafe down near the lobby every morning which was fast and convenient. The concierge was helpful with directions whenever we asked to get somewhere, and recommended a restaurant for us on our first evening, when we were too tired to go trekking around too far! The doormen where all really helpful, saying hello every time and helping with our luggage and they always have taxis ready and waiting for when you need one. I was very pleasantly surprised by this hotel due to such a mixed bag of reviews, however in my opinion, it is perfect if you are staying for sightseeing/ shopping vacation, the rooms are comfy, the location is perfect, and yes it's busy all the time, but for us, this just added to our experience of being in New York! I would like to say a special thank you to Amelia Moreno for meeting our request and exceeding it! and to our hero Dante Tabios from security, who kindly calmed me down and retrieved back our passports that I left in the safe in our room that we had checked out off hours before!! 15 minutes before we left to go back home!! (Wont do that again)!! Thanks Hilton, and wouldn't think twice about staying here next time we're in NY.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina, United States
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 30, 2013

Fairly expensive with all the taxes added on, but a safe area close to Rockefeller Center, MOMA, 5th ave shopping and Central Park. Big, bustling hotel with good service. Nice amenities for HH diamond members including comfortable dining/lounge area with drink machines, breakfast, afternoon snacks, etc and cookies.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tbilisi, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 29, 2013

I think I would not exaggerate if I call it the worst experience I have had over the last few years. Every day me and my wife had to stand on the queue for breakfast for 30 minutes or more. Afterwards you would queue up for breakfast. Feels like you need to queue up for everything. The hotel is huge and apparently service capacity is not sufficient, that was the problem. We didn't have even bottle of water in our room, not talking about tea and coffee. We didn't get the value for the price we paid, which was high. Internet was complementary, but that was useless. Would I stay there next time? - certainly no.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, April 1, 2013
Thank you for sharing this quick feedback in regards to your recent stay with us. We are so sorry to hear you did not feel you received the value you deserved and for the inconvenient wait times you experienced at breakfast. We appreciate your time and input and we will use your comments as we constantly work to improve our guests' experience. We hope you will consider staying with us again the next time you visit New York so we might show you the improved quality stay you expect and deserve from our brand.

Thank you,

Kellie Ann Cahill, CMP
Hilton New York
Kellie.Cahill@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about New York Hilton Midtown

Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#167 Luxury Hotel in New York City
#247 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1980
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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