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“the worst experience over the last few years” 2 of 5 stars
Review of New York Hilton Midtown

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New York Hilton Midtown
4.0 of 5 Hotel   |   1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019   |  
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Breakfast + Wifi Upgrade
Ranked #320 of 453 Hotels in New York City
Tbilisi, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“the worst experience over the last few years”
2 of 5 stars Reviewed March 29, 2013

I think I would not exaggerate if I call it the worst experience I have had over the last few years. Every day me and my wife had to stand on the queue for breakfast for 30 minutes or more. Afterwards you would queue up for breakfast. Feels like you need to queue up for everything. The hotel is huge and apparently service capacity is not sufficient, that was the problem. We didn't have even bottle of water in our room, not talking about tea and coffee. We didn't get the value for the price we paid, which was high. Internet was complementary, but that was useless. Would I stay there next time? - certainly no.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, April 1, 2013
Thank you for sharing this quick feedback in regards to your recent stay with us. We are so sorry to hear you did not feel you received the value you deserved and for the inconvenient wait times you experienced at breakfast. We appreciate your time and input and we will use your comments as we constantly work to improve our guests' experience. We hope you will consider staying with us again the next time you visit New York so we might show you the improved quality stay you expect and deserve from our brand.

Thank you,

Kellie Ann Cahill, CMP
Hilton New York
Kellie.Cahill@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,187 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Montclair, New Jersey, United States
2 reviews
5 of 5 stars Reviewed March 29, 2013

If u manage to stop in pls go and see John at the lobby bar, he is the quintisential old school bartender. He makes waiting for your room a joy! Oh and the Italian Marie is a plesant hostest! We will always stop there for a cold one and good laugh!

Stayed March 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Top Contributor
108 reviews 108 reviews
8 hotel reviews
Reviews in 35 cities Reviews in 35 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 29, 2013 via mobile

Showed up at 6 pm and we were given a room that was not ready, all messed up and had to wait over an hour to have it ready.. Lots of apologies but , paying over 500 usd/nt you expect something else. Next day, in the morning, it was impossible for me to convince either the consierge or the bell capt, to take something back to my room, the bell capt attitude was extremely rude and once again , I was going to complain to the manager but it looks to me it was a waste of time, better dont come back here. Sharp contrast with the Hilton at Faniuel Hall in Boston were we stayed before coming here.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, April 4, 2013
We are sorry to hear we did not live up to our brand standard hospitality during your recent visit. It is our mission to ensure every guest has a pleasant stay and we regret this was not your impression. We will use your comments to improve our guests' experience and hope you will visit us again the next time you are in the city.

Thank you,

Kellie A Cahill, CMP
New York Hilton Midtown
Kellie.Cahill@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George Town, Grand Cayman
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 29, 2013

In the past 15 years i think i have stayed here about 100 times. As diamond member i always get the renovated rooms, but have seen the old rooms- definately recommend asking for the reno. When you Book on hilton.com its hard to tell the difference from the descriptions but avoid the rooms that show striped wall paper behind the bed.

Hotel consistently clean, service is consistently good: never memorable for being great or bad. Its too big to feel like you are getting any personal service, but they are efficient so i would recommend it for business travel only, for couples or families who spend more time actually in the hotel, i would recommend a smaller hotel where you get to know the people at the desk etc.
Hotel recently removed refridgerators and coffee makers, and unless you are diamond you pay extra for wifi and breakfast, so they give you absolutely nothing for free. This year hilton increased their Diamond status qualification to 30 stays(!), and I make a max of 24 (which i thought was a lot) per year so i decided to start sleeping around. I am trying new hotels in NYC, and have realized there are far better value hotels in the area; hilton offers less and less for your money, while others are giving more and more-even in NYC. Basically, you get more elsewhere without any 'status' than you get as a 'Diamond' member at the hilton. The PEARL was great, for example.

Room Tip: Get a renovated room.
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, April 4, 2013
Thank you for being a loyal guest of our hotel. We appreciate your candid feedback on your cumulative stays and hate to hear you feel our value is slipping. We strive to provide unique experiences in inspiring environments to each of our guests and we will take your comments on our accommodations and in-room amenities into consideration as we continually work to achieve this goal. We hope you will return to stay with us the next time you are in the city so we may once again show you the quality service and value you have come to expect from our property.

Thank you,

Kellie A Cahill, CMP
New York Hilton Midtown
Kellie.Cahill@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellington, Connecticut
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 28, 2013

This is a bustling hotel; you will not be able to find a quiet spot (except for your room) or a service without a line, especially the elevators. My husband and I arrived mid-week on a Wednesday thinking that it would be a little less crowded than a weekend excursion to the City. The hotel offers valet parking for $51 and that is not bad for NYC. Extra fee for a refrigerator. Rooms are small but clean. The hallway was noisy at times. For a clean room, fairly reasonable price and just a place to sleep, then this is fine for you. If you are looking for peace, quiet, roomy quarters and service, then look elsewhere.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kek98, Director of Sales at New York Hilton Midtown, responded to this review, April 4, 2013
Thank you for staying with us and sharing your impressions via TripAdvisor. We appreciate your candid feedback on the comfort and appointment of our rooms and we will use your comments as we constantly work to improve our guests' satisfaction. We hope to have another chance to impress you with our service and accommodations should you return to the city in the future.

Thank you,

Kellie A Cahill, CMP
Kellie.Cahill@hilton.com
New York Hilton Midtown
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogis-Bossey, Geneve, Switzerland
Top Contributor
91 reviews 91 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 28, 2013

A return stay that I anticpated with pleasure. The hotel is relatively humongous, but it seems to run very smoothly. Despite the fact same restaurative reconstruction in the F&B appeared be ongoing, breakfast was well-catered for. The friendliness is consistently inviting and open, in crossing housekeeping on the floor, the breakfast venue, and reception. Stepping out of the hotel transforms a being into one of many to step in the Americas. Crowded as usual, just a few blocks away from the serenity that can be experienced with spinout models of the ice age squirrels in the famous Central Park. Excellent business hotel closely encircled with yellow cars. Never an issue to get transport or find nice restaurants within walking distance. The gym excels in space and device to be used in training. The room, as before, is spacious, silent and sufficiently equipped to make life as pleasurable as it is. As before, I shall return either for business or pleasure, whenever the wind takes me back to New York. So close to the Big Apple Apple's shrine at the brinks of Central Park.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nc
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 28, 2013

We came to NYC to show our two kids the big city. We traveled with a 6 and 3 year old. The hotel lobby is clean and expansive. Check in had a line but moved quickly. The elevators are quick and are divided up by floors. The room was two double beds and was very clean. I believe it must have been renovated recently. Beds were comfortable, ESP after a long day of walking. Housekeeping was fine. The Starbucks in the hotel was very crowded but there are two Starbucks located within sight of the hotel. The location is perfect for all attractions that appealed to our family-- Times Square, Central Park, 5th ave area. Would definitely stay again

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about New York Hilton Midtown

Address: 1335 Avenue of the Americas, 6th Avenue at 54th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
#160 Luxury Hotel in New York City
#256 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — New York Hilton Midtown 4*
Number of rooms: 1980
Official Description (provided by the hotel):
A sophisticated international hotel designed for both the business and leisure traveler, the New York Hilton Midtown is located in the midst of New York City’s business headquarters and media centers, conveniently near Rockefeller Center, Radio City Music Hall, and the Museum of Modern Art, just one block from Fifth Avenue shopping, and a short stroll to Times Square, Broadway theatres, Central Park, and many more cultural attractions for which New York is famous. Equipped with modern conveniences to meet all your business and travel needs, the hotel features extensive facilities. ... more   less 
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Also Known As:
Hilton New York Hotel New York City
Hilton New York City
New York Hilton
New York City Hilton

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