Booked a room a month ago at the Blue Moon for Valentines Day and were planning on meeting friends from PA. Because of the continued snow in our area, I called 48 hours in advance to cancel. (All other NYC hotels it is 24 hours notice). We were not going to make it to NYC so I thought we could cancel or even use a credit for another night. I asked to speak to the night manager named Kelvin who was not at all interested helping me. He was rude and curt with me. He said he could not make a decision and that he would have the manager Javier Green call me Monday (This is Thursday). I asked for the spelling of Javiers name and Kelvin said he could not do that and hung up on me! WOW! In all the years have we been to NYC (we live 45 minutes away) we have NEVER been treated with such unprofessional and childish behavior.
- Official Description (provided by the hotel):
- The Blue Moon Hotel on Orchard Street welcomes guests to the Lower East Side. This new, boutique Manhattan hotel leads the resurgence of the landmark old New York neighborhood. The hotel is located along cobble stone streets once occupied by push cart vendors, pickle packers, butchers, and bakers. Now, New York City's historic past has come to life in the authentic yet modern and comfortable neighborhood hotel. ... more less
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- Also Known As:
- Hotel Blue Moon