The neighborhood of this hotel is really great, day and night, and the rooms (comfort category) are really large and equipped with a fridge. The free wireless internet and the A/C worked well.
However, the window glasses are really thin, so it’s quite noisy at any given time.
Friendliness of staff varies a lot. You have to ask for everything, from housekeeping service to clean cutlery during breakfast (apparently, there are not enough knives for more than 8 guests at one time). The advertised pass for the gym across the street (which indeed would be very convenient – in theory) is never available: One day they claimed that they did not receive the gym passes for that day yet (at 5:30 pm), the other day they just called the gym and mentioned my name (that was the only time that I actually went there), the next day front desk staff browsed through the entire paperwork in the desk without finding any passes. Then they tell you there is only one gym pass available per room during the entire stay.
There was no welcome glass of wine as mentioned in the reservation, and watching DVDs was definitely not possible because the DVD player was not properly connected to the TV (But I ended up being tired of asking every single time something went wrong or was missing, I actually got the feeling that I was annoying the staff). I also couldn’t find the advertised iPod docking station.
If you can get a good rate and like an old-fashioned spacious accommodation in a nice location very close to several Lower East Side subway stations, then this hotel can be a decent option, but don’t expect too much dedication to customer service from them.
- Official Description (provided by the hotel):
- The Blue Moon Hotel on Orchard Street welcomes guests to the Lower East Side. This new, boutique Manhattan hotel leads the resurgence of the landmark old New York neighborhood. The hotel is located along cobble stone streets once occupied by push cart vendors, pickle packers, butchers, and bakers. Now, New York City's historic past has come to life in the authentic yet modern and comfortable neighborhood hotel. ... more less
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- Also Known As:
- Hotel Blue Moon