We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not what I expected and very dissapointed.” 2 of 5 stars
Review of Quality Inn Midtown West

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Quality Inn Midtown West to your Saves list
Quality Inn Midtown West
2.0 of 5 Hotel   |   442 W 36th St, 36th Street between 9th & 10th Aves, New York City, NY 10018 (Formerly Comfort Inn Convention Center) (Manhattan)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #334 of 459 Hotels in New York City
1 review
“Not what I expected and very dissapointed.”
2 of 5 stars Reviewed May 21, 2013 via mobile

Toilet in room next door overflooded which came over into our room. Our carpet was soaked for the entire time we were there and due to the hotel being fully booked they could not move us into another room. Because of this, our room along with the hallway smelled of sewage and mildew. In addition to being disturbed from our sleep from them cleaning the flooded room next door late in the night and early in the morning. Maid came in without notice while we were undressed even though our things were clearly visible which should have been a clear sign that we had not checked out, maid cart remained parked in hallway during our entire stay and the elevator continuosly malfunctioned. Not to mention our uninviting welcome upon our arrival.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Quality Inn Midtown West, responded to this review, June 11, 2013
Dear Parisgirl01,
Let me start by thanking you for staying with us during your most recent trip to NYC. I am terribly sorry for the inconvenience you experienced during your stay with the room next to you. We have cleaned all the carpets and have addressed the issue with that room and the plumbing. I have also addressed the issue with the room attendant and the rest of the team to assure this doesn’t happen again. Please accept my apologies for your stay. I would like to speak to you further if possible; I can be reached at 212-714-6699. Once again my apologies, this is not the type of stay we want any of our guest to experience when staying with us.
Sincerely
Asst GM James L
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

388 reviews from our community

Traveler rating
    76
    164
    88
    27
    33
See reviews for
65
88
28
62
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Niagara Falls, Ontario
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 19, 2013

We stayed at the Quality Inn Midtown West from May 3 - 7th. The staff was excellent, very friendly and knowledgable. The hotel isn't close to any subway so be prepared to walk to Penn Station or Herald Square (about 6 to 9 blocks). The area immediately around the hotel is a bit run down but great restaurants are located all along 9th Avenue. The room was small but clean, breakfast had something for everyone (not fancy but good). Guests should note the breakfast room is really small so take it to your room. Coffee and tea was available 24 hours and the cold lemon water at the front desk was excellent! Lisa at front desk was amazing and so was the cleaning staff, breakfast staff and other front desk staff. Keep up the great work everyone!

Room Tip: We didn't hear any street noise at all.
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, Manager at Quality Inn Midtown West, responded to this review, June 11, 2013
Dear VisitNiagara,
Thank you for your most recent stay with us and for taking the time to writing a review. We are so glad you found the staff to be friendly and helpful. I will tell Lisa the great job she did for you during your stay and the rest of the team. We are currently renovating the lobby and adding some new table space for our guest. I’m also happy you had the time to walk along 9th ave to see some of the restaurant’s we have around us. Next time you’re here try Clyde Frazier’s just a block away from us. Again thank you for staying with us and well see you again during your next stay with us.

Asst GM James L
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 18, 2013 via mobile

stayed for the 5 boro bike tour. parking nearby and very reasonable (by nyc stds) which is a big plus. food was good staff was great. overall excellent value. I would recommend this hotel in the mid town west area.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn Midtown West, responded to this review, May 21, 2013
Dear Jfv123,
Thank you for staying at the Quality Inn Midtown West. We hope you had a fantastic time at the 5 boro bike tour. We are excited that your stay with us met are of your expectations. But we most importantly want to thank you for taking the time out to post your review and comments of you stay. In appreciation, please use LGEMR for your next return trip and come see the new changes happening at the Quality Inn.
Sincerely,
Lawrence Hou
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 18, 2013

Stayed at this hotel twice and both times I'd say it's a solid hotel. Nice beds, good standard accommodations. The rooms are a little worn and the rooms are a bit tight, like many NYC hotels, but they have added a cute breakfast area downstairs, provide free breakfast (sausage, eggs, yogurt, toast, cereal, danish) that is better than just continental. You can get free coffee, tea, and refreshing lemon water on the first floor any time you desire, and all of the employees were really extra nice and helpful. So all in all, it's a slightly cramped but clean and affordable hotel with a free breakfast. In NYC, that actually means it's something special. Even though we were on the 3rd floor, and next to the elevator I heard no real noise from outside.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn Midtown West, responded to this review, May 21, 2013
Dear mzamar1,
Thank you for choosing the Quality Inn Midtown West during your recent trip to NYC again! We are excited that your memories of your first stay equaled that of your return stay. We are ever determined to provide the highest level of service and commitment to all guests new or old. And your review and comments shows us that we are moving in the right direction. Some new things are coming to the Quality Inn and we hope on your return visit you get to experience it first hand. Please mention LGEMR when return, and thank you for your repeat stay.
Sincerely,
Lawrence Hou
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmo, Sweden
Top Contributor
116 reviews 116 reviews
96 hotel reviews
Reviews in 63 cities Reviews in 63 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed May 18, 2013

A little off small hotel (82 rooms) but ok if you dont mind some walking. Very close to the High Line which is definitely worth seeing. Reception staff is friendly and helpful, but since only one person is working at the front desk expect some waiting at check in and rush hours. Rooms and bed ok and wifi excellent.
The shower head is stuck to the wall which has its disadvantages ...
Breakfast is a noisy and crowded experience snce the space is small and the hotel seemingly favoured by people or famliies travelling with teenagers. Therefore I didnt have breakfast at the hotel (even though it was included) since I prefer my coffee or tea in peace and quiet.
The hotel is a good bet if you dont want ot spend on your lodgings.

  • Stayed May 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn Midtown West, responded to this review, May 21, 2013
Dear MarieMalmo ,
Thank you having stayed at the Quality Inn Midtown West during your trip to NYC. We are sorry that we could not met all of your expectations. We hope that you will return and see some of the new changes that we are making to improve the guest experience. Also like to thank you for taking the time to post your comments and review. Please mention LGEMR on your return trip.
Sincerely,
Lawrence Hou
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 7, 2013

Upon our arrival at the hotel, around noon that day, the front desk associate was quick to inform the bellboy to take our luggage so it can be stored as the room is not yet ready --- we did not receive proper greeting and did not feel welcomed. Came back at exactly 3pm for check-in, we were able to go to our room. There is only one elevator in this hotel – slow and pretty small. The room was a standard size for what you would expect in New York. The room and bathroom seemed clean. Our phone was not working and we informed front desk about it, told us they were sending someone to fix it but never came.

Positives – wifi was reliable and breakfast was pretty good too.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn Midtown West, responded to this review, May 21, 2013
Dear chfelix,

On behalf of the GEM Hotel Midtown West, kindly accept our sincere apologies. We regret that our hotel did not meet your expectations.

We are committed to providing our guest's with complete customer satisfaction and service they can depend on. We value our guest's and their opinions and appreciate you informing us of this matter. Please be assured that the issue has been addressed and the appropriate action has been taken to resolve the matter. We will ensure that such a problem will not arise again. We strive to provide our guests with only the highest standard of hospitality available. We apologize for being unable to meet these standards during your stay.

We hope that you will give us the opportunity to better serve you in the future. We are sure that you will be pleased and find that we now offer a level of service desired by you.
Sincerely,
Lawrence Hou
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Underhill, VT
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 29, 2013

This is a first time stay, and definitely would be back. The staff couldn't have been nicer. it was close to everything for me. I will definitely be back here. The front desk staff was able to give me an extended check-out, which was great. The cleanliness of the rooms was exceptional.

Room Tip: Book well in advance with the summer coming.
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at Quality Inn Midtown West, responded to this review, April 30, 2013
Dear FFTraveler2,
Thank you for choosing the Quality Inn Midtown West during your visit to our lovely city. We are delighted to hear that you enjoyed your stay and find everything you hoped for when making your hotel decision. I will be sure to pass along your positive review and comments of your stay. In appreciation for taking the time to post your review, please mention LGEMR on your next return trip.
Sincerely,
Lawrence Hou
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Quality Inn Midtown West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn Midtown West

Address: 442 W 36th St, 36th Street between 9th & 10th Aves, New York City, NY 10018 (Formerly Comfort Inn Convention Center)
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#201 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn Midtown West 2*
Number of rooms: 56
Official Description (provided by the hotel):
Free WiFi and hot breakfast. Located just two blocks from the Jacob K. Javits Convention Center, the Quality Inn Midtown West | Convention Center is an ideal place for both business and leisure travelers. .Additional nearby points of interest include: Grand Central Terminal, also known as Grand Central Station Rockefeller Center Radio City Music Hall entertainment venue Central Park Yankee Stadium, home of the New York Yankees baseball team Visitors will enjoy world-class shopping on New York's famous Fifth Avenue. The John F. Kennedy International Airport and the La Guardia Airport are 15 miles from the hotel. A variety of restaurants, entertainment options and cocktail lounges are located in the surrounding area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Hotels.com, Choice Hotels, Cheap Tickets, TripOnline SA, Agoda, Odigeo and Tingo so you can book your Quality Inn Midtown West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Midtown West Hotel New York City
Comfort Inn New York City
New York City Comfort Inn

Owners: What's your side of the story?

If you own or manage Quality Inn Midtown West, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.