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“Great Stay, Great Location” 5 of 5 stars
Review of Hilton Garden Inn New York/Manhattan-Midtown East

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Hilton Garden Inn New York/Manhattan-Midtown East
3.5 of 5 Hotel   |   206 East 52nd Street, New York City, NY 10022 (Midtown)   |  
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Hotel amenities
Special Offer
$5 Breakfast
Ranked #160 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Des Moines, Iowa
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Stay, Great Location”
5 of 5 stars Reviewed July 30, 2014

We stayed at this hotel for 8 nights. Our room was clean and comfortable. The staff is very friendly. We especially loved Eddie who gave us big hugs before we left. Location is near a Metro station which is very convenient and withing walking distance to several venues. I highly recommend this hotel!

Room Tip: Elevators are slow, so opt for a room on a lower level in case you want to take the stairs.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MLRL71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowell B, General Manager at Hilton Garden Inn New York/Manhattan-Midtown East, responded to this review, August 14, 2014
A Great 5 STAR review! Thanks for the nice feedabck, I've shared with Eddie and the team. Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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750 reviews from our community

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Bellevue, Nebraska
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 29, 2014

My three daughters and I stayed at this hotel three nights for a long weekend. We loved the hotel and would stay again.

Every employee we encountered was friendly and smiling. We shared the elevators with many employees and they were friendly and engaging as well. The employees are one of the best features of this property. We met the infamous concierge "Ready Eddie" that others have mentioned and he really earns his reputation. He is so friendly and helpful with an upbeat personality.

We stayed in a two queen bed room with a terrace on the 25th floor. The terrace was big enough to truly walk out and look over the city. I was afraid it would be similar to a Juliette balcony or something of the sort, but this was legit and worth the extra expense. It made the room seem bigger by extended the space outside. The room was small, but typical NYC standards and we have no complaints about it. It is a brand new property so everything was spotless. I thought we got an excellent value for the price we paid.

I appreciate the housekeeping staff at the property. I never saw the people who cleaned our room, but they did a wonderful job and actually listened to my request for 4 towels. For some reason, many hotels only put three towels sets in the room and this is a huge pet peeve of mine! Why have only three towels when there are four people on the reservation? It makes me unreasonably mad ;-). We only had this problem at check in and Brian at the front desk ensured someone brought the extra set up quickly. I have no complaints about the upkeep of the property, it looked great.

I am so sorry I misplaced the paper where I kept more names as I wanted to recognize additional employees by name. Please accept my apologies. The gentleman at the concierge desk when we checked out Monday afternoon was helpful and nice. It was great to be able to store our bags while we grabbed a last bite to eat in the city before leaving. He was also kind enough to bring out some bubbles for my girls to use. Thank you for your consideration of the little ladies.

The hotel is located in one of my ideal parts of town. It is within walking distance to many desirable locations without being in the madness of Times Square. There are many taxis in the area and it is extremely close to a couple of subway stops to maneuver to other parts of the city. I love the residential feel of this area and relative calm at night. Many eateries are around so you have everything that you need within a relatively short stroll. We felt very safe, even venturing out after midnight.

Love this place!

Room Tip: Try to snag one of the few rooms with a walk-out terrace.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
3 Thank YNOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowell B, General Manager at Hilton Garden Inn New York/Manhattan-Midtown East, responded to this review, August 14, 2014
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Pleasant, South Carolina
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 29, 2014

My friend and our teen children stayed here recently. We were very pleased with the clean and tastefully decorated rooms and lobby. It is very new, which really helped. We all got a great night's sleep in the quiet rooms. The location was very convenient. The rooms are on the small side, but I'm sure that's normal for the price range in NYC. I would definitely stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank househunters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowell B, General Manager at Hilton Garden Inn New York/Manhattan-Midtown East, responded to this review, August 14, 2014
Thank you for the 5 STAR review! Sounds like you had a great time and enjoyed the location with your family and friends! Come back to visit soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Qc
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 27, 2014 via mobile

We stayed there for 5 days and received great service. The rooms are new and well furnished (fridge, microwave, coffee maker). I had free breakfast (gold member) and it was great (pancakes, eggs, French toast). The entire staff always had a smile on their faces. In a lot of previous reviews, people were mentioning the elevators (it's not that bad). Free coffee or tea in the lobby in the morning. Easy access to the subway. Very close to broadway on foot.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank Rickyjfrommontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowell B, General Manager at Hilton Garden Inn New York/Manhattan-Midtown East, responded to this review, August 14, 2014
Thoughtful feedback and a 5 STAR review! We appreciate your comments and look forward to seeing you on your next visit to NYC!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
232 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed July 27, 2014

This hotel is in a great position on 53rd street & The Avenue of the Americas.
It is an easy walk to the subway station,Central Park , 5th Avenue, Times Square & Broadway.
We were again upgraded to a small suite & it was excellent.
Service was excellent.
Taxis were always available when we required one.
A great Deli was available in 53rd street just 100 metres from the hotel for a delightful breakfast @ a really low cost.
The choice was endless & there was a queue always confirming its value & quality.
In the street outside the hotel were food carts offering a range of great food for US $5.00.
Just up the road was the Rockerfeller Centre & Radio City & the Observation Tower with its Magnificient views of New York on a sunny day.
Well worth checking out on your next visit to New York.

Room Tip: Higher rooms are always better I have found.
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Carringtonfs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowell B, General Manager at Hilton Garden Inn New York/Manhattan-Midtown East, responded to this review, August 14, 2014
Great feedback! Location is great for all your interests! See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajax, Canada
Level Contributor
90 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed July 26, 2014

Nothing too fancy for this hotel but I would have expected more. It is pricey as it is in the busy and almost heart of midtown Manhattan but I would have expected a better experience, front desk staff. The rooms are very good, size wise and experience wise. Housekeeping is great.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank comp-aliance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowell B, General Manager at Hilton Garden Inn New York/Manhattan-Midtown East, responded to this review, August 14, 2014
Thank you very much for taking the time to comment on your stay. I am sorry that you didn't recieve the attention and service that you deserve. I have shared this feedback with the team and focused on the staff effort as it relates to the guest experience. It;s clear that the staff make the difference, I'm sorry that wasn't the case for you this time. We have benifitted from you gift of feedback and look forward to showing you when you return!
thank you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2014

Great location. Friendly staff. Small rooms. VERY slow elevator service which is shared by guests and service people creating to many stops. Guests trying to get on from the lower floors had to wait for another elevator as they are small and were full by the time the people on the lower floors tried to get in.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Lloyd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lowell B, General Manager at Hilton Garden Inn New York/Manhattan-Midtown East, responded to this review, August 14, 2014
Thank you for taking the time to share your comments. I am glad the staff and services were to your liking! We are making modifications to the elevators that will help us serve you better for your next visit! Cheers!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York/Manhattan-Midtown East

Address: 206 East 52nd Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #160 of 467 Hotels in New York City
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Hilton Garden Inn New York/Manhattan-Midtown East 3.5*
Official Description (provided by the hotel):
The Hilton Garden Inn New York/Central Park South-Midtown West is close to exciting shopping, dining and entertainment for which New York City is known. Our hotel is located near top NYC attractions like Central Park, Times Square, Broadway and Columbus Circle Shopping. The Hilton Garden Inn Central Park South-Midtown West hotel offers two flexible meeting spaces with latest A/V technology and complimentary 24-hour business center, 24-hour fitness center and onsite dining at the Garden Grille & Bar with room service options available. Feel at home in our inviting guest room with comfortable beds, 40-in LED TV, premium channels, complimentary WiFi and a large work desk with ergonomic chair. Rooms also include microwave and mini-refrigerator. Upgrade to one of our suites for more space and city views. The hotel offers baggage storage at the front desk and area shuttle for your convenience. ... more   less 
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