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“Just OK” 3 of 5 stars
Review of Holiday Inn Express New York City Fifth Ave

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Holiday Inn Express New York City Fifth Ave
3.0 of 5 Hotel   |   15 West 45th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #303 of 459 Hotels in New York City
Alexandria, Virginia
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“Just OK”
3 of 5 stars Reviewed 2 days ago NEW

booked this hotel for proximity to my husbands office. we joined him for a few days and we have two lil girls. wanted some place close and with breakfast. breakfast was good and included in rate which was decent for week before christmas at about $250 a night. the room was clean but bathroom had a small leak; hair dryer exploded in my hand and toilet was slow. paul the maintenance worker was amazing and fixed all very quickly. the front desk staff didn't know how to answer questions when it came to restaurants and recommendations. I come from a hospitality background so that would be important to me. Inquired about late check out for a room and was told due to platinum guests we weren't allowed. 1 hour was all i was asking above and beyond but appeared only 1 house cleaner perhaps was available so that contributed. i don't think i'd stay here again unless the price was absolutely fabulous.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, yesterday
Thank you so much for taking the time to tell us about your recent stay with us. We are sorry that your stay was less than perfect and do wish we can have the opportunity to regain your trust in the near future again.
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731 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Framingham, Massachusetts
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Come to NYC many times and stay in different hotels and this is one that I would definitely return to even though there are several negatives. First, the lobby is very small and cramped (the reception area is quite narrow as the lobby is designed to accommodate the small/cramped breakfast eating area. Second, the wifi is very poor and I had to give up trying to use it (Smartphone came in handy). There also is no fridge and safe in the room. But, even though the room is quite small, it is well designed and most important - comfortable and clean! Breakfast area gets very crowded but guests are welcoming and sharing a table was no problem. The hotel offers a discount parking rate at a nearby garage which saved us a lot of money. The location is great, hotel is clean and comfortable, staff friendly, minor negatives and what more would one want!

  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, 2 days ago
Thank you so much for this wonderful review. We are so glad that you enjoyed your stay with us. We hope to see you very soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Visakhapatnam, India
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

The only good thing is the location. u can compromise on everything considering the location. Bit expensive ( just like everything around there ). You might feel like you are staying in a match box when u stay there.. tiny rooms!!!!

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, 3 days ago
Thank you for telling us about youre recent stay with us. We are very sorry to hear you didn't enjoy your stay due to the size of the rooms. I really hope you were satisfied with all other aspects of your stay though. Have a happy holiday season!
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Milwaukee, Wisconsin, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Great location for walking to all of the tourist attractions. So close to Times Square, Rockefeller Plaza, etc. Starbucks and some good restaurants right down the street and bonus of a grocery mart open 24 hours. Hotel staff super friendly. Hotel lobby can be a bit cramped especially during breakfast service and elevators a bit slow. We had room 1601 which was a bit noisy due to being by the ice machine and elevator. Overall, location was what we liked the best.

Room Tip: Definitely ask for the highest floor, away from ice machine and elevator. Room 1601 was a bigger ro...
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  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, 3 days ago
Dear Guest,
Thank you for taking the time to tell us about your stay. We are so glad to hear that you took advantage of the location and all it has to offer. We hope to see you soon in the near future again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

First - It's a good hotel - the rooms are small but well designed and the staff is delightful. The breakfast was pretty good, but with the usual limited menu and a small eating area.

The problem is that the free wi-fi requires you to log on through their site. It includes a best rate quote. I was shown that I paid 2-3 times that rate. When I asked the manager, he said that is the way it works. Rates change constantly and you pay the rate you reserved.

If you must use the HI website, make an early reservation then check back, make a better one and cancel the first. Better yet, use a third party which guarantees the best rate!

We would stay there again, but will be smarter on the reservations.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, 2 days ago
Thank you for taking the time to tell us about your recent experience with us. Have a happy holiday season.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 1 week ago

I was with my mother, who is a senior, and staying a place that is close to subway and the key places to visit helped a lot. And the employers were very kind! The problem is the breakfast because the place is very small but still with a nice diversity of breakfast (my mom loved it!).
The free tea and coffee were another positive point during the cold weather.

  • Stayed November 2014, traveled with family
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, 1 week ago
We are so glad to hear that both you and your mom enjoyed your recent stay with us. You are right our location is so close to everything that you can enjoy New York City easily. Thank you once again and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie
Top Contributor
77 reviews 77 reviews
20 hotel reviews
Reviews in 33 cities Reviews in 33 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I planned a quick get-away to Manhattan. Our stay here was excellent because the room was located very conveniently to the theater district, Times Square, and Fifth Ave, and museums. The staff was friendly and courteous. Being NYC don't expect colossal sized rooms, but they were comfortable, clean, and efficient service. They offer a HI Express breakfast and there are many great dining choices within walking distance. Check online for discount parking coupons as they are several lots nearby offering good value. As this property is a high-rise building, and there are only a few elevators, we did find the wait times for the morning elevators where longer than anticipated as that seems to be a peek time for majority of the guests.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, General Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, 2 weeks ago
Thank you for taking the time to tell us about your recent stay with us. We hope you can visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New York City Fifth Ave

Address: 15 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#241 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express New York City Fifth Ave 3*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Fifth Avenue Hotel. Built in 2005, the hotel features include complimentary American breakfast, free in-room wireless high-speed internet access and free local phone calls.The Holiday Inn Express Fifth Avenue is a brand new modern, twenty-two story high rise hotel centrally located within close proximity to numerous restaurants, museums, 5th Ave shopping and the following attractions: Times Square, Rockefeller Center, Grand Central Station, Empire State Building, St. Patrick's Cathedral, Bryant Park, Radio City Music Hall, Carnegie Hall, Lincoln Center, Broadway Theatre District and the Jacob Javits Convention Center. We are also a short cab ride away from Madison Square Garden, Macy's, Lord and Taylor, American Girl, the Modern Museum of Art, NYU, FIT, and the Chelsea Piers. Stay with us if you are in town to see the Today Show which is right up the street from us, as is the David Letterman Show and Good Morning America. Visit New York City, and Stay Smart at the Holiday Inn Express Fifth Avenue Hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Holiday Inn Express Manhattan

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