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Holiday Inn Express New York City Fifth Ave: Traveler Reviews

3.0 of 5
15 West 45th Street, New York City, NY 10036 (Manhattan)
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Holiday Inn Express New York City Fifth Ave
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79%
Ranked #252 of 433 hotels in New York City
Most recent review
5 of 5 stars Reviewed March 14, 2013
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547 reviews from our community

Traveler rating
    155
    260
    71
    34
    27
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Families
142
 
Couples
152
 
Solo
36
 
Business
64
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Contributor
13 reviews 13 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Perfect location!”
5 of 5 stars Reviewed March 14, 2013

This hotel is in the perfect location! It's within walking distance to every theatre, Times Square, Central Park, and Grand Central Station. I stayed here with my daughter and we had a room with 2 double beds. For two people it was perfect. It would have been crowded if there were 4 of us though because the rooms are on the small side. The free breakfast was a nice bonus. The staff was helpful and were willing to help with directions. We had a problem with out TV and the toilet and both were tended to very quickly. I would stay here again!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by MamaRupp for New York City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review
March 18, 2013
Hello MamaRupp,

Thank You for choosing the Holiday Inn Express Fifth Avenue for your recent stay. We are glad to hear the location fit all of your needs! We hope to have you join us again in the future.

Thank You!

Chavon Staten
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“great location!!”
4 of 5 stars Reviewed March 14, 2013

Location is the best feature of this hotel. Right on 5th Ave and within 7 mins walk to Times square, makes the hotel a very convenient option to stay for a holiday. I was there with my daughter and her friend during their spring break. Room was small but clean. We stayed on the 21st floor thus there was no street noise. We did not get chance to take the complimentary breakfast. Hotel was flowing with guests and at times their sit-in breakfast area got over crowded during the day. Staff was very polite and helpful.

Room Tip: If road noise is a problem ask for higher floor room. Please remember that rooms are small (understa...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Madee35 for New York City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review
March 18, 2013
Hello Madee35,

Thank You for choosing the Holiday Inn Express Fifth Avenue for your recent stay with us! Thank you taking the moment to tell us about your experience with us, I shared your kind words with the staff!.

Thank You!

Chavon Staten
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McLean, Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Convenient location and wonderful staff”
4 of 5 stars Reviewed March 9, 2013

This HIE is conveniently located for walking to the shows on Broadway and the shopping on 5th Ave. You could, compared to nearby Times Square, even call this neighborhood quiet. The king suite was a bit small (for this area what do you expect?), but suited our family well, and the great room was quite busy for breakfast. The staff was fantastic! The reservations manager helped me make changes when my travel needs changed, and the front desk staff was very friendly and professional--even at the busiest times. This was a great family hotel from which to base our activities in Midtown. We'll stay here again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by Joseph O for New York City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review
March 18, 2013
Joseph O,

Thank You for choosing the Holiday Inn Express Fifth Avenue during your recent trip to NYC! It was a pleasure to view your positive feedback about your experience with us, we hope to have you join us again in the very near future.

Thank You!

Chavon Staten
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ohio
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Great Value and Location”
4 of 5 stars Reviewed March 7, 2013

Stayed at this hotel in early 2013 when visiting family who live nearby. Great choice! The rates were extremely reasonable, especially when the breakfast value is factored in. Very convenient to Times Square area, Central Park, Hell's Kitchen, the High Line park, and the subway. Room size was not as small as some other reviews here would leave me to believe - you couldn't play handball in one, but I've sure stayed in smaller rooms, and this one was convenient and comfortable. Also, the concierge, whose services I didn't use, was obviously extremely knowledgeable and helpful based on what I overheard and the feedback of other guests.

I'll stay here again!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 5 more reviews by MaxBuck1 for New York City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review
March 8, 2013
Hello MaxBuck1,

Thank You for taking time to share your stay experience with us! we have shared your kind words with the staff and look forward to having you join us in the future!

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Value for money is excellent”
4 of 5 stars Reviewed March 5, 2013 via mobile

Just spent five nights there.
Pros: location, location, location.
Clean and well kept rooms.
Very friendly staff
Relatively quiet
No frills-but effective free breakfast
bathroom in good shape
Cons:rooms are small (midtown fifth avenue , what do you expect?)
Sometimes crowded at breakfast time.
NO PROBLEMS AT ALl WITH THE ELEVATORS - DO NOT KNOW WHY THE BAD REMARKS about this in the past.
Overall: a well functioning machine. Exactly what you need in New York.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 3
See 3 more reviews by Inbar_Y for New York City
Ask Inbar_Y about Holiday Inn Express New York City Fifth Ave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review
March 8, 2013
Hello Mr. Inbar_Y,

Thank You choosing the Holiday Inn Express Fifth Avenue during your recent trip to NYC. We value you taking the time to tell us about your experience with us, we have passed on your kind words for the staff to view. We hope you join us again in the near future!

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Holiday Inn Express New York City Fifth Ave

Also Known As:
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Ave Hotel
Holiday Inn New York City
Holiday Inn Express New York
New York City Holiday Inn
Holiday Inn Express Manhattan
Address: 15 West 45th Street, New York City, NY 10036
Phone Number:
Region: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center Free Breakfast Free High-Speed Internet Pets Allowed Wheelchair access
Hotel Style:
#234 Family Hotels in New York City
Price Range: $$$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Fifth Avenue Hotel. Built in 2005, the hotel features include complimentary American breakfast, free in-room wireless high-speed internet access and free local phone calls.The Holiday Inn Express Fifth Avenue is a brand new modern, twenty-two story high rise hotel centrally located within close proximity to numerous restaurants, museums, 5th Ave shopping and the following attractions: Times Square, Rockefeller Center, Grand Central Station, Empire State Building, St. Patrick's Cathedral, Bryant Park, Radio City Music Hall, Carnegie Hall, Lincoln Center, Broadway Theatre District and the Jacob Javits Convention Center. We are also a short cab ride away from Madison Square Garden, Macy's, Lord and Taylor, American Girl, the Modern Museum of Art, NYU, FIT, and the Chelsea Piers. Stay with us if you are in town to see the Today Show which is right up the street from us, as is the David Letterman Show and Good Morning America. Visit New York City, and Stay Smart at the Holiday Inn Express Fifth Avenue Hotel. ... more   less 
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