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“Convenient location and wonderful staff” 4 of 5 stars
Review of Holiday Inn Express New York City Fifth Ave

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Holiday Inn Express New York City Fifth Ave
3.0 of 5 Hotel   |   15 West 45th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #288 of 447 hotels in New York City
McLean, Virginia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Convenient location and wonderful staff”
4 of 5 stars Reviewed March 9, 2013

This HIE is conveniently located for walking to the shows on Broadway and the shopping on 5th Ave. You could, compared to nearby Times Square, even call this neighborhood quiet. The king suite was a bit small (for this area what do you expect?), but suited our family well, and the great room was quite busy for breakfast. The staff was fantastic! The reservations manager helped me make changes when my travel needs changed, and the front desk staff was very friendly and professional--even at the busiest times. This was a great family hotel from which to base our activities in Midtown. We'll stay here again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, March 18, 2013
Joseph O,

Thank You for choosing the Holiday Inn Express Fifth Avenue during your recent trip to NYC! It was a pleasure to view your positive feedback about your experience with us, we hope to have you join us again in the very near future.

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dublin, Ohio
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 7, 2013

Stayed at this hotel in early 2013 when visiting family who live nearby. Great choice! The rates were extremely reasonable, especially when the breakfast value is factored in. Very convenient to Times Square area, Central Park, Hell's Kitchen, the High Line park, and the subway. Room size was not as small as some other reviews here would leave me to believe - you couldn't play handball in one, but I've sure stayed in smaller rooms, and this one was convenient and comfortable. Also, the concierge, whose services I didn't use, was obviously extremely knowledgeable and helpful based on what I overheard and the feedback of other guests.

I'll stay here again!

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, March 8, 2013
Hello MaxBuck1,

Thank You for taking time to share your stay experience with us! we have shared your kind words with the staff and look forward to having you join us in the future!

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramat Gan, Israel
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 5, 2013 via mobile

Just spent five nights there.
Pros: location, location, location.
Clean and well kept rooms.
Very friendly staff
Relatively quiet
No frills-but effective free breakfast
bathroom in good shape
Cons:rooms are small (midtown fifth avenue , what do you expect?)
Sometimes crowded at breakfast time.
NO PROBLEMS AT ALl WITH THE ELEVATORS - DO NOT KNOW WHY THE BAD REMARKS about this in the past.
Overall: a well functioning machine. Exactly what you need in New York.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, March 8, 2013
Hello Mr. Inbar_Y,

Thank You choosing the Holiday Inn Express Fifth Avenue during your recent trip to NYC. We value you taking the time to tell us about your experience with us, we have passed on your kind words for the staff to view. We hope you join us again in the near future!

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls
Top Contributor
194 reviews 194 reviews
26 hotel reviews
Reviews in 51 cities Reviews in 51 cities
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed February 25, 2013

This is the second time we have stayed at this hotel, The first was in June 2008 and was a good experience. This stay was exceptional. We were upgraded to a room on one of the upper floors as Platinum card members at check-in. We had requested an early check-in and the room was ready. When we entered the room it was delightful. The room was good size for New York City. It was immaculate, fresh smelling and as it was a cold February, warm! The heat was perfect during our three night stay.

The continental breakfast was abundant and good each morning. The staff from the front desk to housekeeping and the breakfast room were all kind, helpful and very good at their jobs. This was in contrast with the other people we met outside the hotel , such as several bus drivers, who were brisk and rude. It was always a pleasure to return to hotel and a warm 'hello'.

The location is fantastic. It is close to the corner of 45 and Fifth avenue. It is a few blocks walk to St. Patrick's, the theatre district, Times Square, Rockefeller Center, MOMA and many great restaurants.

We will definitely stay here again on our next trip to New York City.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, March 1, 2013
Hello Journeymaid48,

Thank You for taking time to share your feedback in regards to your recent trip to NYC! We're happy to hear that we were able to live up to your expectations. It looks like you got around a great deal during your 3 day stay, we hope you join us again in the very near future!

Thank You!

Chavon Staten
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 20, 2013

Friendly and accommodating front desk staff. We arrived early in NYC and were allowed to check in our bags before the official check in time. Small, clean and cosy room. It is worth the money as this hotel room has services like free wifi and television. Deal includes breakfast. It is also an easy walking distance to 5th Avenue, Times Square, subway options and nearby food shops. It is a convenient place to stay for the night time if you are mostly out and about in the city and just need a place to sleep.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, February 22, 2013
Hello LPK-RSA,

Thank You for your positive feedback in regards to your recent to stay with us! We are glad we were able to meet your needs, we hope you join us again in the near future.

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Angeles, WA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 13, 2013

The three most important things for us in a hotel room are cool, dark and quiet. This Holiday Inn Express on 45th Street, just west of Fifth Avenue provide all three. The in room air conditioning and heating units worked nicely, and we were able to cool things down at night for sleeping and warm things up for during the day. This is not always possible, even at many luxury hotels. The hotel had good light blocking curtains, and a clever plastic "spoiler" to keep the HVAC unit from blowing the curtains about and letting light in. Our room was nice and quiet, facing an air shaft.

The hotel itself is small, with five rooms on each of its 20+ floors, and the lobby and breakfast area are basic, but adequate. As with many hotels in NYC, the rooms are small, but we booked a suite, so we had a comfortable sleeping area and a separate living room with a mini-refrigerator, coffee maker and microwave oven. The Holiday Inn Express chain offers suites at sane prices. The bed, described as king, was wide, but no longer than an ordinary full size bed, so tall people beware.

The staff was friendly and competent. The place was clean and kept in good shape. Equipment was in working order in our room, the lobby and the business center where we printed our boarding passes. Given the tight quarters, our temptation is to say that everything was ship shape.

The location, in midtown, was extremely convenient, so it was a short walk to our Broadway play and an even shorter walk to Rockefeller Center. Subway stops were only a few blocks away. We are big urban walkers, so we like to stay in midtown so we can explore the upper and lower east side, or Central Park, or walk over to the Hudson River or down to the Battery. Despite being in the center of things, the area got pretty quiet at night, but never completely deserted. We've stayed nearby at the St. Regis and at Essex House which cost a lot more and offer more spacious rooms, but we found our suite at the Holiday Inn Express to be just what we wanted, and a good value too.

Room Tip: If you can afford it, book one of the suites. The basic rooms are New York City small, so the extra...
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, February 22, 2013
Hello kaleberg,

Thank You for choosing the Holiday Inn Express Fifth Avenue for your recent trip to NYC. We are glad we were able to meet all of your needs, we take great pride in reading reviews like yours. We look forward to having you join us in the near future.

Thank You!

Front Office Manager
Chavon Staten
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland USA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed February 10, 2013

Our guaranteed reservation was dishonored. No apology, no regrets, no suggestion the problem was due to unforeseen circumstances; yes, we were expected to honor our side of the guaranteed reservation, yes we were given a “walking letter” and directions to go “down the street.” Down the street we found the satisfactory CassaNY Hotel and Residences. The helpful CassaNY staff explained we owed them no payment as CassaNY and Holiday Inn would settle charges between themselves. How much would we pay that night if we booked direct with CassaNY? $100 less than Holiday Inn was billing us. Did Holiday Inn volunteer to provide us with a $100 credit? No. Now, I’m not a financier, but isn’t this what they call “arbitrage?” “taking advantage of a price difference... the profit being the difference between the market prices.” (Wikipedia). If Holiday Inn can make $100 without providing a hotel room, wouldn’t it want to overbook as much as possible? Perhaps our case was an isolated incident. I would be interested in comments from others. P.S., CassaNY rooms are very small but quite stylish.

Stayed December 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, March 2, 2013
Dear KeepOnTraveling,

Thank you very much for your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

I look forward to hearing back from you very soon.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express New York City Fifth Ave

Also Known As:
Holiday Inn Express New York City Fifth Ave Hotel
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn New York City
Holiday Inn Express New York
New York City Holiday Inn
Holiday Inn Express Manhattan
Address: 15 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #288 of 447 hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express New York City Fifth Ave 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Fifth Avenue Hotel. Built in 2005, the hotel features include complimentary American breakfast, free in-room wireless high-speed internet access and free local phone calls.The Holiday Inn Express Fifth Avenue is a brand new modern, twenty-two story high rise hotel centrally located within close proximity to numerous restaurants, museums, 5th Ave shopping and the following attractions: Times Square, Rockefeller Center, Grand Central Station, Empire State Building, St. Patrick's Cathedral, Bryant Park, Radio City Music Hall, Carnegie Hall, Lincoln Center, Broadway Theatre District and the Jacob Javits Convention Center. We are also a short cab ride away from Madison Square Garden, Macy's, Lord and Taylor, American Girl, the Modern Museum of Art, NYU, FIT, and the Chelsea Piers. Stay with us if you are in town to see the Today Show which is right up the street from us, as is the David Letterman Show and Good Morning America. Visit New York City, and Stay Smart at the Holiday Inn Express Fifth Avenue Hotel. ... more   less 
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