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“All about location” 4 of 5 stars
Review of Holiday Inn Express New York City Fifth Ave

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Holiday Inn Express New York City Fifth Ave
3.0 of 5 Hotel   |   15 West 45th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #276 of 451 hotels in New York City
Atlanta
Top Contributor
78 reviews 78 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
“All about location”
4 of 5 stars Reviewed February 9, 2013

Great location if your a tourist. I am on business and it is ok for me. The hotel is the standard blueprint hotel but if you come at the right time the price is good too. Small rooms but standard for NY. I have stayed here at least 15 times.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, February 11, 2013
Hello jim2968,

Thank You for choosing the Holiday Inn Express Fifth Avenue for your trips to NYC. It is music to our ears to hear that you are a repeat guest, we are glad that we were able to accommodate you.We look forward to your next visit, have a GREAT day!

Thank You!

Chavon Staten
Front Office Manager
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660 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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Laval, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 6, 2013

We have stayed at this hotel 1 night during last holidays. The hotel is a perfectly located, near times square and affortable. I made a reservation for 2 adults and 1 child, but we've endend on a room with only a king sized bed... and it was a smoking room, I know we should have expect an odour...but this was too much, maybe they should clean the rug and the bed-cover even our clothing smelled after that stay. The rooms are small, but it's New York, so be prepare, they all are. The breakfast is served in the lobby near the door, not the perfect spot ...it's cold during the winter days... not sure will stay there again...

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, February 11, 2013
Hello Annie B,

Thank You for choosing the Holiday Inn Express Fifth Avenue during your recent trip to NYC. Please note we greatly appreciate your feedback in regards to your experience with us, we have taken it into consideration and will use it as a training tool. Thank You again & We hope choose to join us again in the future.

Thank You!

Chavon Staten
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 7, 2013 via mobile

The place is not family friendly due to the small rooms. The breakfast is a free for all and in new York that means a lot of rudeness. Little room to eat I had to stand one morning and the family was scattered in seats.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, January 9, 2013
Hello Mr1662,

Thank You for choosing the Holiday Inn Express Fifth Avenue for your recent trip to NYC! We have since began practicing preventive measures to reduce the breakfast traffic. Thank You for your feedback!

Thank You!

Chavon Staten
Front Office Manager
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Lancashire
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 2, 2013

I don't have a bad word to say about this hotel. I stayed here for 4 nights in Dec 2012 whilst sightseeing NYC.

The location is perfect, right on 5th avenue and less than a 5 min walk to Times Square and Broadway. You can walk to all major sightseeing destinations in mid town. The only time you will need to use public transport is to go downtown (the hotel is walking distance to Grand Central Terminal where you can connect pretty much anywhere in the city)

The staff are really friendly and helpful. The breakfast was fantastic given that it is included in the cost. Plenty of choice both hot and cold. The dining area is quite small but we never struggled to get a table.

Rooms are very clean and bigger than I expected and the beds are very comfy. The maids cleaned everyday we were there and left fresh towels etc.

All in all I would DEFINITELY recommend this hotel. It was the perfect base for an amazing holiday.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, January 9, 2013
Hello Kerrylg,

Thank You for taking the time to share your recent experience with us! We're so happy you decided to join us, We have shared your staff service feedback with the staff and they're all very thrilled to be acknowledged. We hope you join us again in the future!

Thank You!

Chavon Staten
Front Office Manager
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Ruisbroek, Belgium
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 31, 2012

This was our 9th time in NYC and this is probably the best located hotel we have stayed at.
A very BIG thanks to Solange (internal reservations) who helpedy us with our booking as we were redeeming PC points and to Maria (front desk) who arranged a late check out.
- Location : very very well located with easy access to everything.
- Rooms : rather small but when in NYC, we hardly spend time in our room anyway.
- Wifi : works very well (login changes every Monday)
- Breakfast : you really need to be there before 7.30 because it does really get crowded later...
- Staff : very helpful
We will certainly stay here again on our next trip.

Room Tip: Higher floor rooms : 0 street noise
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, January 9, 2013
Hello PSAVIO,

Thank You for choosing the Holiday Inn Express Fifth Avenue during your recent trip to NYC! We're so glad the Solange & Maria were able to assist you, They're both amazing assets to our team. We hope your choose us again in the near future!

Thank You!

Chavon Staten
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, NC
Top Contributor
57 reviews 57 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 30, 2012

This hotel is quite good by NYC standards. The rooms, while not spacious, are clean, the beds are comfortable and the noise not too bad. The breakfast in the morning is quite good and includes some sort of eggs, pancakes, cinnamon buns (to die for) and other pastries. Coffee, tea, hot chocolate and juices are also included. The hotel lobby is horribly small for the amount of guests so be aware that you may not get a seat for breakfast. They do provide trays to take food back to your room. Several restaurants nearby are good. Antalia for turkish/meditteranean food; a British Pub; and great pizza at Little Italy restaurant. All within the block. You are only a couple of blocks from Times Square here and from Fifth Avenue and Rockefeller Center. As I said in the title, this is a GREAT LOCATION!

Room Tip: Elevators are quite slow and there are only two, so ask for a room on the lower floors.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, December 31, 2012
Hello CJFergi,

Thank You For choosin the Holiday Inn Express Fifth Avenue for your recent stay! We are pleased to read your positive feedback, we are glad you were able to enjoy the restaurants in the local area. We hope you join us again in the near future!

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, VA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 29, 2012

Great (amazing!) location. Helpful, courteous, and cooperative staff. Easy access to mass transit, restaurants, shopping. Two snack shops across the street, and one 24-hour take-out place (Smiler's) around corner, offer all the get-and-go food you could need. The rooms are ultra small but comfortable. Bathroom was also small but clean and functional. We've been before and will definitely return.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, December 31, 2012
Hello JEFeinstein,

Thank You for choosing the Holiday Inn Express Fifth Avenue for your recent trip to NYC. It is always a refreshing & motivating feeling to recieve positive feedback from our guest. We truly hope you join us again in the future.

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express New York City Fifth Ave

Address: 15 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#243 Family Hotel in New York City
#249 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York City Fifth Ave 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Fifth Avenue Hotel. Built in 2005, the hotel features include complimentary American breakfast, free in-room wireless high-speed internet access and free local phone calls.The Holiday Inn Express Fifth Avenue is a brand new modern, twenty-two story high rise hotel centrally located within close proximity to numerous restaurants, museums, 5th Ave shopping and the following attractions: Times Square, Rockefeller Center, Grand Central Station, Empire State Building, St. Patrick's Cathedral, Bryant Park, Radio City Music Hall, Carnegie Hall, Lincoln Center, Broadway Theatre District and the Jacob Javits Convention Center. We are also a short cab ride away from Madison Square Garden, Macy's, Lord and Taylor, American Girl, the Modern Museum of Art, NYU, FIT, and the Chelsea Piers. Stay with us if you are in town to see the Today Show which is right up the street from us, as is the David Letterman Show and Good Morning America. Visit New York City, and Stay Smart at the Holiday Inn Express Fifth Avenue Hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Holiday Inn Express Manhattan

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