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“Love this hotel” 5 of 5 stars
Review of Holiday Inn Express New York City Fifth Ave

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Holiday Inn Express New York City Fifth Ave
3.0 of 5 Hotel   |   15 West 45th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #275 of 452 hotels in New York City
Alexandria, VA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Love this hotel”
5 of 5 stars Reviewed December 29, 2012

Great (amazing!) location. Helpful, courteous, and cooperative staff. Easy access to mass transit, restaurants, shopping. Two snack shops across the street, and one 24-hour take-out place (Smiler's) around corner, offer all the get-and-go food you could need. The rooms are ultra small but comfortable. Bathroom was also small but clean and functional. We've been before and will definitely return.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, December 31, 2012
Hello JEFeinstein,

Thank You for choosing the Holiday Inn Express Fifth Avenue for your recent trip to NYC. It is always a refreshing & motivating feeling to recieve positive feedback from our guest. We truly hope you join us again in the future.

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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673 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Bethlehem PA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 26, 2012

My family of four stayed one night here during a weekend trip to Radio City. As everyone else has stated, the rooms are small! With a family of four we literally had to move out of each others way to make it around the beds to bathroom. Obviously this wasnt the best situation, but the kids and my wife took in stride. We were there to spend time out in the city, not in the room anyhow.

The room itself was clean,not the quietest, but it really wasnt a problem for one night. We did have the complemtary breakfast which was welcome, but not what I would expect from this hotel either.

One issue did occur. My wife (being pregnant at the time) requested more pillows to better support herself at night. After two calls, no one ever delivered the pillows. We were able to get by, but obviously the staff is not responsive to the customers in this respect.

Check in was pleasant and we were able to check in our baggage early and leave it for pick up after check out to match our travel schedule.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, December 31, 2012
Hello Sscott2579,

Thank You for choosing the Holiday Inn Express Fifth Avenue for your recent trip to NYC. We're sorry we were unable to live up to your expectations for we do strive for excellence, we have taken your feedback into consideration and will be addressing them with the staff.

Thank You!

Chavon Staten
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 24, 2012

My sister, Mom & I stayed in this hotel this past weekend for a weekend trip to NYC. We found this hotel to be in an excellent area. Walking distance to all the major hot spots (Time Square, Radio City etc.). It was a small hotel with small rooms but considering you don't usually spend too much time in your hotel when you're in NYC, it did the job!

We had free breakfast that was pretty good considering most breakfasts only include cereal and pastries. This one included eggs, bacon etc.

I would definitely recommend this place to anyone :)!

Room Tip: We stayed on the 21st floor which was pretty nice and quiet because it was far off the street :)
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, December 31, 2012
Hello Lauren M,

Thank You for choosing the Holiday Inn Express Fifth Avenue for your recent trip. We're so pleased to hear that you, your mom & Sister enjoyed your stay with us! We truly hope you choose us again in the near future!

Thank You!

Chavon Staten
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 23, 2012

Folks, if you're in for a visit to NYC look no more for a hotel!!! A great (fantastic) location. The hotel is very clean and the hotel service is the best. My wife and I were there for a 3 night stay and it was a great experience. The only negative is the size of the breakfast area. But, hey get yourself a tray and take breakfast up to your room. No big deal!!! The front staff of Denis and Brandon were most pleasant and helpful. Call them up and they will make arrangements for a car to meet you at the airport and they will make reservations for a return trip to the airport. It is a short 10 minute walk to the Radio City Music Hall and Rockefeller Center or to Times Square. Only a few steps to 5th Ave or may be 5 minutes walk to the Bryant Park subway stop. If you want a great place to stay at VERY GOOD NYC hotel prices then this is the place.

Room Tip: Get a room in the rear if possible away from the street much quieter.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, December 31, 2012
Hello Ichall1952,

Thank You so much for choosing the Holiday Inn Express Fifth Avenue during your recent trip to NYC! It is such a delight to know that you really enjoyed your stay with us, Your kind words are a positive motivation for the team. We truly hope you join us again in the near furture!

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Top Contributor
136 reviews 136 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 17, 2012

This is a good choice for a one night stay. The rooms are small, but serve the purpose. They were clean and without any disruptive noise. Also I have to say nice shower too. The lobby is small and narrow with nothing special but really, does that matter? For the city, it is clean, good location and reasonable.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, December 18, 2012
Hello Shopperhopper,

Thank you for choosing the Holiday Inn Express Fifth Avenue for your recent trip to NYC! It was a pleasure to have had you join us, we hope you do so in the future.

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, IA
Top Contributor
55 reviews 55 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 16, 2012

This was my third stay at the W 45th St Holiday Inn Express in the last few years. First I should say that I love NYC so am happy with anything that is safe and clean in a central location, as I spend little time in my hotel. This is a very good place to stay if you are looking for all of that but are on a budget.
The location is excellent, within easy walking distance of Rockefeller Center, Times Square, 5th Ave shops, Broadway, and Grand Central Station. Even Central Park is not far away. The rooms are clean and comfortable, although they are also small. I have traveled alone each time, so the size has not been a big issue for me, although each time I have entered with my suitcase I have had to step into the bathroom in order to close the room door. The wardrobe is extremely small with room only for a few hang-up items. This last trip my room was on the back side so was very quiet as well. The staff is very friendly and efficient. The wi-fi worked very well.
I would recommend this hotel if you are watching your expenses but want a decent, clean hotel in an excellent location.

Room Tip: The last trip I was on the 3rd floor away from the street. This was a good location. The floor was...
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, December 18, 2012
Hello Dillyma,

Thank you so much for being a repeat guest, it is a great pleasure to be able to accommodate you during your trips to NYC. We hope we continue to be our preferred hotel! We look forward to having you join us again soon.

Thank You!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haslet, Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 15, 2012

We stayed at the HIE for 5 nights and did not have any problems with any aspect of the hotel. The room was small but this being our first time in NYC we really didn't have anything to compare it to. It was clean and comfortable. The complimentary breakfast was good and well stocked but if you get there after 8 it is hard to find seat. We always ate by 7:30 so there was no issue for us. Lots of people just make a tray and take it back to the room. The staff was helpful and polite. Location was ideal for the common tourist sites. We would definately stay here again.

Room Tip: If you are in one of the 3 rooms fronting 45th street, the higher the better to minimize street nois...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFifthAvenue, Front Office Manager at Holiday Inn Express New York City Fifth Ave, responded to this review, December 18, 2012
Hello Gloria K,

Thank You for sharing your kind comments about your experience with us! It is always gratifying to read such positive feeback it is great motivation for the team, we hope you join us again in the near future.

Thank you!

Chavon Staten
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New York City Fifth Ave

Address: 15 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#240 Romantic Hotel in New York City
#242 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York City Fifth Ave 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Fifth Avenue Hotel. Built in 2005, the hotel features include complimentary American breakfast, free in-room wireless high-speed internet access and free local phone calls.The Holiday Inn Express Fifth Avenue is a brand new modern, twenty-two story high rise hotel centrally located within close proximity to numerous restaurants, museums, 5th Ave shopping and the following attractions: Times Square, Rockefeller Center, Grand Central Station, Empire State Building, St. Patrick's Cathedral, Bryant Park, Radio City Music Hall, Carnegie Hall, Lincoln Center, Broadway Theatre District and the Jacob Javits Convention Center. We are also a short cab ride away from Madison Square Garden, Macy's, Lord and Taylor, American Girl, the Modern Museum of Art, NYU, FIT, and the Chelsea Piers. Stay with us if you are in town to see the Today Show which is right up the street from us, as is the David Letterman Show and Good Morning America. Visit New York City, and Stay Smart at the Holiday Inn Express Fifth Avenue Hotel. ... more   less 
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Also Known As:
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn New York City
New York City Holiday Inn
Holiday Inn Express Manhattan

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