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“Great location, descent accommodations” 4 of 5 stars
Review of Hilton Garden Inn New York/Central Park South-Midtown West

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Hilton Garden Inn New York/Central Park South-Midtown West
3.0 of 5 Hotel   |   237 West 54th Street, New York City, NY 10019   |  
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Ranked #154 of 459 Hotels in New York City
GreenLeadersSilver level
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Great location, descent accommodations”
4 of 5 stars Reviewed July 31, 2014 via mobile

This was my first time as an adult traveling to NYC. THis hotel is very close to the theater district and was a very short walk from Times Square and Central Park. Since I've never been to a NYC hotel, I'm not sure typically how small the hotel rooms are. Our room was VERY small. Traveling with 4 people, there was barely enough room for 4 suitcases let alone walk between the two beds. The beds were decently comfortable. It was clean, somewhat. We found someone's nail clippings on the side of the bed and there were some old mini shampoo bottles from the previous occupant left under the bed. Not sure if uncleanliness is common to NYC or not. The hotel staff was friendly, even trying to flag a taxi for us at one point. We stayed for 3 nights. I would stay here for 1 night, especially if your just coming in for a broadway show.

If you are looking for decent place close to everything, this is the place for you!

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, August 1, 2014
Our apologies for your housekeeping issues those have been shared with our Executive Housekeeper. We are happy to hear you enjoyed our location being your first time back to NY.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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586 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
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English first
Edmonton
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

This hotel is perfectly located between Central Park and Times Square, 5 minute walk to either. The hotel staff were the best I've experienced in my 40 years of travel. Check out Patsy's Italian restaurant around the corner, awesome!! It was Frank Sinatra's go to place. Catch the David Letterman show, the theatre is across the street.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, August 1, 2014
Thank you for the 5 star review we are happy to hear you enjoyed our location and our staff exceeded your expectations. Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 30, 2014

We visited NY for the first time and were looking for an experience that would bring us back. Our initial room was very small - apparently that's normal in the Big Apple. We moved to a corner room which made a difference. The elevators are not for the impatient or those in a hurry. Staff were very helpful although you need to be mindful of the major rush at morning and afternoon check-out. Room was new and clean, well serviced and included a coffee maker. Location is brilliant - its a 10 minute walk to anywhere including a nearby subway station if that's your preference. Great for a first stay, don't know if I will go back to the hotel as I like a room with space and less time waiting for elevators.

Room Tip: Corner rooms have a little more space. Higher floors are quieter and sunny.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, August 1, 2014
We are happy you enjoyed our location and the coffee makers in the rooms. Thank you for the feedback about the elevators and we are glad you enjoyed the room change to the corner room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Virginia, United States
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 29, 2014

Staff: Incredibly helpful. I showed up at 11am and asked for an early check-in. Front desk took my phone number, then called me by 12:30 saying my room was ready. Every time I ran into staff throughout the stay, they asked if there was anything I needed.

Room: Good size for NYC. Good view. Very clean.

Price: Very fair.

Location: 15 minute walk from Penn Station, 20 minute walk from Grand Central. 5 minute walk from Central Park and Times Square. Surrounded by great restaurants.

Overall, I've stayed at this hotel multiple times and will stay here again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, July 30, 2014
Thank you for your 5 star review and highlighting our great staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United States
1 review
3 of 5 stars Reviewed July 29, 2014

Not as good as I had expected for the price although it was an excellent location. No breakfast ameneties, very price attached restaurant. Rooms seemed to be on the small size although the bathroom was excellent.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, July 30, 2014
Thank you for your review. Please accept our apologies that we did not exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mebane
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

This is a new facility that is close, but not on Times Square. I view this as a good thing as you can get away from the crowds. Close to the MoMA and Central Park as well as the subway. Restaurant was great.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, July 30, 2014
Thank you for sharing the details of your recent 5 star stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winston-Salem
1 review
4 of 5 stars Reviewed July 27, 2014

Rooms are excellent at this hotel, but typical NY City hotel size. Internet works well. Beds great. Food at dinner excelelnt but a bit pricey. Breakfast buffet is fair. Slow to get hot water in bathrooms on my trip.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Garden Inn New York/Central Park South-Midtown West, responded to this review, July 30, 2014
Thank you for your positive review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York/Central Park South-Midtown West

Address: 237 West 54th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #154 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York/Central Park South-Midtown West 3*
Number of rooms: 401
Reservation Options:
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