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“Excellent stay; very pleased” 5 of 5 stars
Review of Residence Inn by Marriott Times Square New York

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Residence Inn by Marriott Times Square New York
3.5 of 5 Hotel   |   1033 Avenue of the Americas, New York City, NY 10018 (Midtown)   |  
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Ranked #128 of 463 Hotels in New York City
Certificate of Excellence 2014
Baltimore
1 review
1 helpful vote 1 helpful vote
“Excellent stay; very pleased”
5 of 5 stars Reviewed December 9, 2012

Just finished a three-night stay at this Residence Inn as part of a weekend family get-away to New York. I was very, very pleased with the hotel. You get what you would expect from a Residence Inn. Which, to be clear, I was happy with - but it wasn't anything special nor was it worn around the edges. But I'm giving the hotel an excellent review not because the hotel is a 5-star, luxurious hotel but because the hotel staff really ended up making the hotel more luxurious and welcoming than any other hotels where I have stayed.

The valet, the front desk staff, the housekeeping, and the buffet staff were just friendly, plain and simple, and helpful. Housekeeping loaded our dishwasher for us and started the dishwasher, though I didn't expect them too. The buffet staff clears your table for you; they don't at other hotels of this type where I've stayed.

As others have stated, the hotel is well-located for most touristy things in NY: Times Square, museums, Bryant Park and the Public Library, etc. Also like others have said, the breakfast is much better than you typically get in hotels like this.

Good job, Residence Inn!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, Guest Relations Manager at Residence Inn by Marriott Times Square New York, responded to this review, December 12, 2012
Dear travelerboy:

Thank you for taking the time to review my hotel for potential visitors. It's so nice to hear you and your family had such an excellent stay. I'm so glad we were able to exceed your expectations.

I'll be sure to share your kind words with our staff. I hope you'll consider staying with us again the next time your travel plans bring you to New York City.

My best,

Ryan Cortese
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,628 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (290)
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Buffalo, NY
Top Contributor
98 reviews 98 reviews
62 hotel reviews
Reviews in 42 cities Reviews in 42 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed December 7, 2012

First time at this hotel, stayed one night.

Was given an upgrade to a corner room on check in - rooms that end in 01 have side and front windows, and a great view down Ave/Americas. Room was good sized, bath was small. The door intruded into the room, I kept hitting it because it was in the way - this bath should have sliding doors for sure. Other than that room was clean, sizeable, and well appointed with fridge and microwave. Also - for being right in Midtown - this room was very quiet

As others have mentioned - breakfast was a feast - typical Residence Inn fare - was good.

Elevators were quick - no issue. Fitness room was disappointing - for a hotel this size it was really small and had good cardio equipment, but next to no weights or machines. Need an upgrade here.

One last thing - prices in the bar were crazy - even by NY standards.

One great thing about this hotel is the location. It really is convenient to things that you can walk to - and the subway is about a 3 minute walk away.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, Guest Relations Manager at Residence Inn by Marriott Times Square New York, responded to this review, December 12, 2012
Dear RobBflo1:

Thank you for reviewing my hotel for potential visitors. I'm glad to hear we were able to meet your travel needs and you found our location conveniently located in Midtown. I hope you'll stay with us the next time business brings you to New York City.

My best,

Ryan Cortese
Guest Relations Manager
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St. Louis
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 7, 2012

Stayed with four adults (yes, four) in a studio with two double beds. While the 320 sq. ft. was a bit worrisome, the room layout actually worked for us. As others have mentioned, the bathroom is small but with the kitchenette area, we had another sink option and a "dressing area." We each brought one of those folding camping chairs to wait for the parade, which turned out to be very helpful in the room as there are only two small chairs for the table and one comfortable chair (no sofa).

The staff was very helpful and we didn't encounter a lot of trouble with the elevators or the breakfast buffet...and it was Thanksgiving weekend. If you can handle New York, you can handle these facilities. Location was great for lots of walking. Gabby O'Hara's Irish Pub right around the corner was a nice respite for a relaxing atmosphere and good food.

Definitely ask for a room on the 20th floor or higher if you're sensitive to noise. The first room they gave us was very dark, so we asked for another one and were happy with it. The room was pretty clean, but the carpeting needs to be replaced. Actually, it wouldn't hurt to update the walls, either.

The hotel was on the parade route this year. There were some barricades in front of the hotel, which helped to secure your own space. We got down there around 6:00 am, took turns for breakfast, etc., and folded up our chairs at 9:45 am when the parade came into view. Overall, a great experience!

Room Tip: Ask for a higher-level room (20th floor +). Rooms are a bit dark, so check out your room before movi...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, Guest Relations Manager at Residence Inn by Marriott Times Square New York, responded to this review, December 12, 2012
Dear St._Louie:

Thank you for reviewing my hotel for TripAdvisor readers. I'm so glad to hear you and your friends had such a great experience staying with us. I hope you enjoyed the parade and the beautiful weather!

My best,

Ryan Cortese
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmo, Sweden
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 7, 2012

Good value. Good location. Free Internet. Not pretentious. Probably one the better alternatives in that price category.

I have been visiting NYC yearly since 1988 and this was probably the best value hotel I ever stayed in. It is not luxury and it doesn't pretend to be so either.

Room Tip: Pic a room facing the north side of the building and you get a nice view over Bryant Park!
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, Guest Relations Manager at Residence Inn by Marriott Times Square New York, responded to this review, December 11, 2012
Dear Christer K:

Thank you for reviewing my hotel for TripAdvisor readers. I'm glad to hear you enjoyed your visit and that you found value in staying with us. Thank you for posting a photo of the view from your room!

My best,

Ryan Cortese
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
holmes beach, fl
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 5, 2012

If you stayed in other hotels in NYC, you know the size of the suite was a treat and conventienly located and priced well. Great refrigerator and kitchenette. I have no complaints. Due to Hurricane Sandy, the Statue of Liberty and the Seaport were closed. Plenty of great shopping nearby.

Room Tip: We always enjoy a higher floor to get any view available.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, Guest Relations Manager at Residence Inn by Marriott Times Square New York, responded to this review, December 11, 2012
Dear mayrealtor:

Thank you for reviewing my hotel for potential visitors. I'm so glad you enjoyed your visit and found our rooms comfortable and our location conveniently located. I hope you'll visit with us again soon.

My best,

Ryan Cortese
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Top Contributor
86 reviews 86 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 4, 2012

Honestly, the room was very nice, very clean, nice breakfast that is hot, and its a great location. Literally 5 minutes to the Times Square, directly across from Bryant Park...the bathrooms are small, but I think I am used to other Marriots in the NYC area, but you get a kitchen with a refrigerator.

However, my down side was when I booked using the 800 # I asked for a specific type of room, was told that is what I was getting. When I arrived I didn't get what I was told.

If you are looking for a suite type with a separate room, be careful what you book...call the hotel directly if you are looking for a larger room, this is not the typical Residence Inn.

I did complain at the front desk, they couldn't hep but directly to the 800 # I called the 800 # and they told me to go to the website and email. Finally a member of management reached out to me but by this time I had checked out. They offered me some points for the future, not enough for a free night, just some points.

It is too bad, the 800 # didn't do its job or someone from management couldn't help me while on site and waited till I paid my bill and then call me. Only rating the value poor due to the fact I felt mislead

However, if you want a nice hotel, its very nice and clean and I felt very safe...just review your reservation carefully.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, Guest Relations Manager at Residence Inn by Marriott Times Square New York, responded to this review, December 5, 2012
Dear simpleohio:

Thank you for reviewing my hotel for TripAdvisor readers. I'm sorry to hear there was miscommunication from central reservations regarding the room types we have available. We are different than most Residence Inns you may be familiar with. While our rooms do have the same amenities other Residence Inns have; the majority of them are similar to a studio style apartment with no separation.

Overall, it sounds like you and your family had a nice visit to New York City. I hope you would consider staying with us again.

My best,

Ryan Cortese
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
austin
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 3, 2012 via mobile

As everyone mentioned, the hotel is great. Perfect location, great free breakfast (and not as crowded as I was expecting from other reviews), friendly service, comfy beds and very nice/spacious rooms.

On our first morning, my parents didn't get their wake up call and we missed the first part of a very expensive tour. If it weren't a private tour, we'd have missed the whole thing. Turns out, their calls went to another room, which we later figured out. The phone in my room was also wacky and the cordless one didn't work at all. We understand accidents happen, but I recommend using other methods to wake yourself up and double check that our phones work! It definitely spoiled the morning .... But could have been a much bigger disaster!

I also asked for both bills to go to my room (not slipped under my parents) and that did not happen. But everyone there was friendly and good to deal with.

I'd stay again.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan C, Guest Relations Manager at Residence Inn by Marriott Times Square New York, responded to this review, December 5, 2012
Dear beckyatx:

Thank you for reviewing my hotel for potential visitors. I'm glad to hear you would stay with us again despite a few hiccups. I will be sure to speak with both my engineering department and front desk team regarding your concerns.

I hope you and your family had a wonderful visit to New York City and enjoyed all that the city has to offer! Please let me know if you do decide to visit with us again.

My best,

Ryan Cortese
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn by Marriott Times Square New York

Address: 1033 Avenue of the Americas, New York City, NY 10018
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#74 Romantic Hotel in New York City
#106 Family Hotel in New York City
#128 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Residence Inn by Marriott Times Square New York 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Built in 2005 modern highrise in great location. ... more   less 
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Also Known As:
Residence Inn By Marriott Times Square New York Hotel New York City
Residence Inn New York City
Marriott New York City
New York City Marriott
New York City Residence Inn

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