Just finished a three-night stay at this Residence Inn as part of a weekend family get-away to New York. I was very, very pleased with the hotel. You get what you would expect from a Residence Inn. Which, to be clear, I was happy with - but it wasn't anything special nor was it worn around the edges. But I'm giving the hotel an excellent review not because the hotel is a 5-star, luxurious hotel but because the hotel staff really ended up making the hotel more luxurious and welcoming than any other hotels where I have stayed.
The valet, the front desk staff, the housekeeping, and the buffet staff were just friendly, plain and simple, and helpful. Housekeeping loaded our dishwasher for us and started the dishwasher, though I didn't expect them too. The buffet staff clears your table for you; they don't at other hotels of this type where I've stayed.
As others have stated, the hotel is well-located for most touristy things in NY: Times Square, museums, Bryant Park and the Public Library, etc. Also like others have said, the breakfast is much better than you typically get in hotels like this.
Good job, Residence Inn!