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“Loved the Location; Just "Liked" the Hotel” 4 of 5 stars
Review of Renaissance New York Hotel 57

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Renaissance New York Hotel 57
4.0 of 5 Hotel   |   130 E 57th St, New York City, NY 10022 (Gramercy Park)   |  
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Ranked #265 of 459 Hotels in New York City
Palm City, Florida
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
“Loved the Location; Just "Liked" the Hotel”
4 of 5 stars Reviewed July 12, 2014

Subway is only a couple of blocks away and buses are right outside, so you can get anywhere in the city from this hotel. Easy walk to 5th Avenue and Central Park. The Palace Restaurant next door has very friendly employees and good food...loved the coffee in the morning. The hotel has wonderful, friendly doormen, concierge and housekeeping -- the front desk employees left a lot to be desired. Front desk is at street level and the employees looked and acted bored most of the time. You must take an elevator from the street level one floor to the lobby...then walk across the lobby to another elevator which takes you to your room. Everything is very dark and unwelcoming but the concierge in the lobby always had a smiling face and was very helpful, especially Jason -- we thank you! We were lucky enough to be upgraded to a King room which was quite large and had plenty of closet space. The bathroom was nicely appointed and had a large shower....wish there were more grab bars in the shower....only one near the controls which was rather useless. Beware the shower is slippery. The bed, bedding and pillows were extremely comfortable and we appreciated being on the 10th floor -- no outside noise at all. The room had a coffeemaker but the coffee was terrible -- this hotel needs to find a better coffee supplier. We went next door to the Palace for coffee every morning and were greeted with smiles and cheerful faces. The room was very clean and we were happy to tip housekeeping every day for a job well done.

Room Tip: We were on the 10th floor and there was no outside noise. King rooms are wonderful with a futon-typ...
See more room tips
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renhotel57, Manager at Renaissance New York Hotel 57, responded to this review, July 19, 2014
Greetings-

Thank you for taking the time out to review your most recent stay with us. We truly appreciate your experince and I a glad that our staff was able to meet and or exceed your expectations. I will follow-up on the other items you mentioned.

Thanks again!

#Live Life to Discover

Monique Hudson
Director of Hotel Operations
monique.hudson@renaissancehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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760 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ottawa, Canada
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed July 10, 2014

We go to NYC every year and usually stay a couple nights, so we've been around Manhattan a few times and have tried various areas and hotels. The R57 is not a bad choice for a 4-Star hotel, but can certainly improve in some areas.

We stayed with a 1-year old baby and had a room big enough for a crib. Rooms were clean and nothing disgusting was visible or jumped out at us. It was well decorated, warm, quiet, and typically a little smaller than normal as expected for NYC standards.

Location is good and just a few blocks away from all the craziness that is New York. A quick $5-$10 taxi ride from the hotel gets you just about anywhere you want on the island. Staff can certainly be better and appeared "robotic" which is fine since we don't come for the staff but it didn't help create a nice atmosphere in any way.

The hidden gem of this hotel is actually the roof top patio which seems to only open at night and the gym which is surprisingly nice. Unfortunately, I did not discover the gym until later on in my stay. Free WiFi in the lobby is nice but the $20/day room internet is still ridiculous! Prepare for a packed lobby with very limited chairs.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renhotel57, Manager at Renaissance New York Hotel 57, responded to this review, July 19, 2014
Greetings-

Thank you for taking the time to write a review about your most recent stay with us. We appreciate your feedback and we are glad to hear that you recommend our hotel.

When your travels bring you back to the New York area please feel free to contact me I would love to invite you back to enjoy a complimentary beverage on the rooftop.

Thanks again

Monique Hudson
Director of Hotel Operations
monique.hudson@renaissancehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Top Contributor
118 reviews 118 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed July 10, 2014

Great location. Rooms were well appointed. Bed was comfortable. Room did smell of after shave/cleaning solution. Front desk staff were great. Restaurant was nice but the food was overpriced and bland. Service was average. Staff was less than service minded and some struggled with english. Restaurant is privately owned. All in all i will stay again but eat elsewhere. Btw rooftop terrace closes at 11pm which is a pitty.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renhotel57, Manager at Renaissance New York Hotel 57, responded to this review, July 19, 2014
Greetings-

Thank you for taking the time to review your most recent stay with us, we truly appreciate your feedback. It is nice to hear that you enjoyed your stay with us. However, you mentioned that you were not as happy with your service in the Restaurant. I will share your feedback with the Restaurant team so that they can make improvements were needed.

Thank you again for your feedback!

#Live Life to Discover

Monique Hudson
Director of Hotel Operations
monique.hudson@renaissancehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 10, 2014

This hotel saw us experience a wonderful 'white Xmas' in NYC.
We stayed in a wonderful 2 bedroom area. Separated by an access door and totally secure. We have 2 kids (11 yo & 8 yo) and this allowed a room for them with ensuite and a room for us.
The location was fabulous. Around the corner from Bloomingdales and close to Times Square.
I would happily recommend this hotel and hope to stay there again soon.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renhotel57, Manager at Renaissance New York Hotel 57, responded to this review, July 19, 2014
Greetings-

Thank you for taking the time to review your December stay with us, we truly appreciate your feedback. Our team is happy to know that we exceeded your expectations and we look forwarding to hosting your family again when your travels bring you back in to the New York area.

Please feel free to contact me if I can be of further assistance.

#Live Life to Discover

Monique Hudson
Director of Hotel Operations
monique.hudson@renaissancehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highlands Ranch, Colorado
Top Contributor
185 reviews 185 reviews
53 hotel reviews
Reviews in 74 cities Reviews in 74 cities
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed July 8, 2014

My wife and I stayed here for one night last week while visiting NYC. Although the hotel is located near Lexington and E. 57th street, it is a bit of a walk to the Time Square and Theatre District area.

The receptionist at check-in was very nice and polite, however some misinformation and miscommunication was given that we found out later. Upon check-in and because of my elite Marriott status, she told us of complimentary drinks on the 18th floor lounge along with complimentary breakfast in the morning in the restaurant on the 2nd floor. What she did not tell us was that the complimentary drink was for just one of us, which was surprising and a bit awkward. In addition, the breakfast was a continental style breakfast located in a specific room, and not a full breakfast in their main restaurant. I do not believe she purposely mislead us, but she definitely was not clear and thorough when checking us in.

Our room on the 16th floor was nice and modern, and we had a very nice view of the Chrysler Building, however the TV did not work and we had to have maintenance come to the room to fix the problem. There was also one elevator out of service (out of 3) so the wait was a bit long at times.

With so many great choices of hotels to choose form in NYC, I do not think I will pick this place again the next time we visit.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renhotel57, Manager at Renaissance New York Hotel 57, responded to this review, July 10, 2014
Thank you for taking the time to write a review regarding your most recent experience at our hotel.
Please accept my apologies for the miscommunication from our staff which ultimately caused you an unpleasant experience.

When your travels bring you back to New York I hope that you give us another opportunity to WOW you.

Please feel free to contact me at monique.hudson@renaissancehotels.com if I can be of assistance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 6, 2014

Was there two nights for a work trip, the room was comfortable and I had no problems. No street noise. Convenient location. I didn't eat there or check out the bar, but the building seemed nice. Not a luxury hotel, but very decent.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
renhotel57, Manager at Renaissance New York Hotel 57, responded to this review, July 19, 2014
Greetings-

Thank you for taking the time to review your most recent stay with us, we truly appreciate your feedback.

Please feel free to contact me if I can be of further assistance.

#Live Life to Discover

Monique Hudson
Director of Hotel Operations
monique.hudson@renaissancehotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 5, 2014

I enjoyed my recent stay at the Renaissance hotel using a conference. The room, though small, was fully equipped, and I was able to work and relax comfortably. I ate dinner at the restaurant one night (during a major snow storm) and it was delicious. I also enjoyed the gym, which was decent for a hotel :)

Overall, I would stay there again.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance New York Hotel 57

Address: 130 E 57th St, New York City, NY 10022
Location: United States > New York > New York City > Gramercy Park , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#145 Luxury Hotel in New York City
#195 Business Hotel in New York City
#210 Family Hotel in New York City
#245 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Renaissance New York Hotel 57 4*
Number of rooms: 202
Official Description (provided by the hotel):
This recently renovated, Manhattan boutique hotel has unveiled a completed couture masterpiece by award-winning designer Jordan Mozer. ... more   less 
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Also Known As:
Renaissance New York City
Hotel 57 New York
New York City Renaissance

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