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“Come for the decor” 4 of 5 stars
Review of Gramercy Park Hotel

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Gramercy Park Hotel
5.0 of 5 Hotel   |   2 Lexington Avenue, New York City, NY 10010 (Gramercy Park)   |  
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Hotel amenities
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20% off of our Suites!
Ranked #35 of 464 Hotels in New York City
Certificate of Excellence 2014
Australia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Come for the decor”
4 of 5 stars Reviewed September 29, 2012

This hotel is stunning in its decor and design. Stumble through the dark corridors to your bedroom door and you will be amazed by the sumptuous luxury that lies inside. We stayed in a deluxe loft which had vast amounts of space for two people, a huge desk for working and a long couch to pile the shopping on. The red velvet, mirrored mini bar and deliciously scented candles helped me to name the style- "how I would decorate if my mother never came to visit"
The neighbourhood is great and if you have the time you can walk practically anywhere on the island from this location or jump in a cab and you'll be there within minutes.
The doormen and housekeeping staff and service were truly 5 star. We had a few issues with dopey reception staff, but nothing major. Luckily we declined their offer to hurriedly charge everything to the credit card on file, instead insisting on a printout; despite handing back the iPod two minutes previously and reminding the girl to cancel the deposit, the extortionate $750 was still lurking on there. For a iPod from the 90s! Seriously, you should be giving them out in the cornflakes! Which brings me to the other hiccup- breakfast. We were told we had continental breakfast on the terrace included, after seeing the lame selection I should have insisted on the room service breakfast we should have had with our booking. Sadly I was too polite and English to complain but if you are paying for it, don't bother! There are a couple of cute cafes across the park with a much better selection, where you can find something much more appetising. Especially if you want breakfast at 10am when sweaty cheese and melted muffins were on offer on the semi- outdoor roof terrace. Yes it was hot, so get a chiller cabinet or do a la carte cheese...
Our room was noisy from the air conditioning units clustering around the internal courtyard, a downside of NYC in summer. Buy earplugs or cough up top dollar for a park view room seemed to be the solution. I chose earplugs and a cognac from the minibar helped too!
Overall only a couple of negatives throughout a very happy week here. Can't recommend it enough if you want extravagant escapism in the heart of the city.

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, October 4, 2012
Good afternoon,

Thank you for your feedback. Please accept our most sincere apologies for your inconveniences during your stay. We will look into the issues right away.

Once again, with renewed apologies we hope to being of service to you in the near future.

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,001 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Carlsbad
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 26, 2012

Loved this hotel...very unique, service was top notch, and the ambiance was romantic and totally old New York. Quiet location, but great access to all the best areas. Highly recommend it; you won't be disappointed!!

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, October 4, 2012
Good afternoon,

Thank you for your review! We are so happy to learn that you enjoyed your recent experience at Gramercy Park Hotel.

We look forward to welcoming you back!

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 25, 2012

Gramercy Park Hotel has some of the coolest styling of any hotel in NYC. It's deliberately overwhelming and over the top, but in a very cool way. It's really an experience.

I've stayed there a couple of times, and it's been great, but not perfect. The first time I was in a tiny room, they were doing maintenance and the shower didn't work. They fixed the shower but the room was still too small and maintenance in the hallway was annoying. I know they only have one tiny room on each floor so just ask not to be put in the smallest room.

The second time around I was with my wife and we had a bigger room. A very nice room. But - and I don't know why - the whole area around the Park (the actual Gramercy Park - not the hotel) stank of dog poop. I did notice a lot of people walking their dogs in or around the park, but the smell was horrible. I read people who complain about stuff like this and think they are too prissy, but this was a real problem. The staff recognised it as well. The hotel is always sprayed with perfume so inside it was fine.

The jewel in the crown of Gramercy Park Hotel, however, is the Maialino restaurant! A gorgeous trattoria style restaurant with food to die for in an extremely relaxed atmosphere. I cannot recommend the Sunday brunch enough. One of the greatest food experiences of my life.

Room Tip: Don't get the smallest room.
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  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, September 26, 2012
Good afternoon,

Thank you for taking the time to complete our survey. I am sorry you felt our rooms are small. You were in one of our Queen Superior rooms, but we do have many additional room types that are larger. I encourage you to stay in one or our more spacious rooms in the future. We are thrilled that you were able to dine at Maialino's and enjoyed your experience.

We look forward to welcoming you back!

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 24, 2012

A truly gorgeous space, the Julian Schnabel-designed hotel is a bit like wandering through an Alice in Wonderland film set - all jewelled tones, rich fabrics, opulent decorative elements and exaggerated proportions. Yet it all manages to be both dramatic and entirely tasteful.

Staff and service were faultless. Our room was small, but beautifully designed and provided all we needed to explore New York city. The Rose Bar and Jade Bar are both fantastic nights out - the service, cocktails and atmosphere were some of the best we found in NYC. The rooftop terrace is gorgeous and access to the private Gramercy Park is a lovely, romantic touch.

An incredible hotel I look forward to staying in again.

Room Tip: If your budget allows, opt for the larger rooms.
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, September 25, 2012
Good afternoon,

Thank you for your five star review! We are thrilled that our ambiance, decoratons and service exceeded your expectations.

We look forward to welcoming you back!

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
2 reviews
5 of 5 stars Reviewed September 18, 2012

We recently stayed at the hotel for our wedding weekend in NY and it ended up being the perfect choice. We had a wonderful room overlooking the park which was comfortable, luxurious and presented exceptionally.
We were treated very well by the general manager and all of the staff, with regards to check-in, making sure we had everything we needed in the room and accommodating our guests at various time.
The hotel is very well run and of very high quality.
This hotel is not only about the wonderful rooms and location, you also experience an amazing art collection, fine dining options and multiple bar locations. We held a small gathering for family and friends in the bar area, which was not only comfortable but a unique interior that our guests really enjoyed. We loved having the option of casually making our way to the restaurant just downstairs to enjoy a delicious Italian dinner and wonderful brunch experience.
We would recommend this hotel on any occasion, however all of the amenities the hotel has to offer and the exceptional service made it such a fabulous choice for a very significant weekend.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, September 19, 2012
Good afternoon,

Thank you for your five star review! We are thrilled that our ambiance, decoration and service exceeded your expectation.

We look forward to welcome you back!

Sincerely,

Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 17, 2012 via mobile

We found a blood spot on one bat robe. So we threw it to the floor, because everything on the floor will and should be washed. The cleaning service hung this dirty bath robe up like everything is ok. We did it again with the blood spot up. And again they didn't bother to take it with them. We told the reception about this disgusting story. They apologized for it and promised to take it away.... But no in the evening this blooded bath robe still was there. We called the reception and they said tomorrow it will be fixed....

  • Stayed December 2011
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, September 20, 2012
Good afternoon,

Thank you for taking the time to complete our survey. Please accept our most sincere apologies for your experience. Our primary concern is the quality of your experience in our hotel. The problems that you encountered with the robe are not at all indicative of the fine service we strive to provide to our guests. I assure you that your concerns and feedback have been addressed with the appropriate members immediately!

With renewed apologies, I thank you and please contact me personally for future reservations.

Sincerely,

Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brazil
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 9, 2012

The hotel is amazing. From the lobby, with the exceptional decor, until the rooftop and the gorgeous restaurant (perfect for breakfast).

The service is very good and all the staff very helpful and always polite.

I've stayed at the standard rooms, and they're really tiny. There is no space for luggage. The bathroom was too small without space to place two people necessaire.

The private garden is great. You need to ask for the doorman to open it for you.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Gramercy Park Hotel, responded to this review, September 11, 2012
Good afternoon,

Thank you for taking the time to complete our survey. We agree our lobby is beautiful and Gramercy Park is an enjoyable place for our hotel guests to relax. I am sorry you felt our rooms are small and our bathrooms. You were in one of our Queen Superior rooms, but we do have many additional room types that are much larger. Should you decide to give us another try, we would encourage you to stay in one or our more spacious rooms. If you would like to make a reservation do not hesitate to contact me personally.

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gramercy Park Hotel

Address: 2 Lexington Avenue, New York City, NY 10010
Phone Number:
Location: United States > New York > New York City > Gramercy Park , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Business Hotel in New York City
#28 Romantic Hotel in New York City
#28 Luxury Hotel in New York City
#54 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Gramercy Park Hotel 5*
Number of rooms: 185
Official Description (provided by the hotel):
The Gramercy Park Hotel's Haute Bohemian heritage represents a sensuous vision of artful diversity. Bohemia reinvented for the 21st century with an original combination of styles, with great pieces of furniture and artwork and the extraordinary use of color. It is still the Gramercy Park Hotel in New York City, but honored and renewed in a glorious transformation. ... more   less 
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Also Known As:
Hotel Gramercy Park

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