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“Great staff and managers!,” 5 of 5 stars
Review of Courtyard by Marriott New York Manhattan / Upper East Side

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Courtyard by Marriott New York Manhattan / Upper East Side
3.5 of 5 Hotel   |   410 East 92nd Street, New York City, NY 10128 (Upper East Side)   |  
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Ranked #239 of 458 Hotels in New York City
Montague, New Jersey
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Great staff and managers!,”
5 of 5 stars Reviewed 5 days ago NEW

We had a family member in MSK on York tween 67 n 68 streets we needed a room for one nite and another room for 3 to 4 nites. I always look for the Marriott brand hotels.
The check in was super easy, the people were so helpful they made us relax after a two plus hour ride into NYC.
We were in and out, we ordered food to be delivered and the staff was always there to help. We were leaving Sunday and they held our luggage well into the nite after we checked out at 11am!
I didn't get his name but the black gentleman that worked as bellhop or assisted people with cars and baggage was OUTSTANDING!! He worked Sunday evening into night, I was short on cash, only gave him a five, if I had a fifty on me it would had been his. My wife said they help he gave her was amazing. He even asked about our grandson who he met two days before!! Super hotel

Room Tip: All pretty much the same, NYC views!
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Green Features: Green friendly, ask that you conserve whenever possible. Please follow if you can! It help us all!
  • Stayed February 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean A, General Manager at Courtyard by Marriott New York Manhattan / Upper East Side, responded to this review, 2 days ago
Hi Timslain, I hope your family member is doing well. It has been a pleasure having you stay with us at the Marriott Upper Eastside Courtyard. I am happy to hear that you have received the great customer service that you expect when you stay a Marriott property.

We would love to accommodate you again in the future if your travel plans bring you back to New York City.

Thank you for your feedback
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217 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Portland, Oregon
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We are frequent visitors to NYC, and now that our daughter and BF live in Harlem, we wanted to stay fairly close by. The location of this Marriott worked perfectly for us. The 4/5/6 subway was a 10-15 minute walk (you're in NYC, expect to walk) so no issues getting around. As for the accommodations, we were upgraded to a suite, thankfully, which made it comfortable for them to hang out one of those bitter cold evenings. The room was clean, the housekeeping staff was thorough and respectful and front desk staff friendly. Only downside is that the bed in room 812 has a trench - time to replace the mattress. That said, we'd stay there again.

Room Tip: Room 812 - was quiet but the mattress needs replacing.
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  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean A, General Manager at Courtyard by Marriott New York Manhattan / Upper East Side, responded to this review, 2 days ago
Hi ExperienceCollectorPDX, It certainly pleases us to learn that customers like yourself enjoy their time at the Marriott Upper Eastside Courtyard. I am happy to hear that you have enjoyed one of our beautiful suites in our hotel.

Thank you for your feedback about the mattress in room 812, we will be looking into this issue to be repaired for our future guests.

I hope you have plans to return to New York in the near future. We would love to accommodate you again.

Thank you for sharing your comments
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Bogota, Colombia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

It was my first time in NYC and it was great to arrive to this place. Not overpriced at all and all the staff was very kind. Its location is great, and just a few blocks away there is a beautiful view of the East River and the Triborough Bridge. It's not that close to the subway stations, but that was not an issue. The room was very clean and comfortable, and the furniture was perfectly distributed according to the room space. A restaurant inside the hotel would be great. However, the heating system was way too noisy.

  • Stayed February 2015, traveled solo
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean A, General Manager at Courtyard by Marriott New York Manhattan / Upper East Side, responded to this review, 1 week ago
Hi Sergio S, Thank you for choosing to stay with us at the Courtyard By Marriott Upper East Side. Our hotel does have a few nice views nearby on a nice day outdoors. I am pleased to hear that you have enjoyed your stay with us.

Please feel free to reach out to a manager with your room information so we can look into that heating system issue that you had during your stay with us. This will be very important to us to make sure all of our guest rooms are in good working order for all of our guests.

Thank you for your review on Trip Advisor
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Brick, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 2 weeks ago

this Courtyard is always clean! Starting with the car Valet up to and including the maid staff, everyone is friendly and willing to go the extra mile for the guest!! This hotel is not like the over priced hotels in Times Square!! you will get a nice sized clean room for a good price with a very friendly staff. Felt very safe walking around the area of the hotel. lots of different places to eat. a short cab ride to Mount Sinai Hospital or central park!

Room Tip: have stayed here many times and have had many different rooms, can say that while the views are not...
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  • Stayed February 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean A, General Manager at Courtyard by Marriott New York Manhattan / Upper East Side, responded to this review, 1 week ago
Hello shelleym28, Thank you for taking the time to post a feedback in regards to your stay with us at the Courtyard by Marriott Upper East Side. I am pleased to hear that you have enjoyed your stay with us. As you can see, we have a lot of hidden gems across the Upper East Side.

Please come visit us again soon when the weather gets warmer outside to enjoy a few of our nice outdoor attractions.

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Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My son and his girlfriend live in the Upper East Side of NYC. When we found The Courtyard by Marriott New York/Upper East Side, we were so happy to have a place close by them to stay when we visited. We didn't expect much... New York Hotels are, of course...New York Hotels! But, we were pleasantly surprised by this Most Perfect Place! The first thing I noticed on the cold February day when we arrived, were the outside heaters that took away the chill as you entered the revolving doors. The second thing I noticed was the delightfully refreshing and clean fragrance that hits you every time you walk in the door. The lobby is new, nicely decorated, and very inviting! The room, although not huge, had a King size bed, which was cozy and comfortable! The bathroom was well-lit, with a really superb shower/tub. Everything was very new and clean, which is of #1 importance in my book. All in all, we absolutely loved our stay at this Upper East Side Marriott…and if the rates could always be as reasonable as they were in February…we would definitely always call this most perfect place…HOME!

Stayed February 2015, traveled with family

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean A, General Manager at Courtyard by Marriott New York Manhattan / Upper East Side, responded to this review, 1 week ago
Hello JulieEK1, It is always nice stay with family or stay at a hotel by family when visiting the area that they live in. When choosing a hotel in New York City, you have plenty of choices to choose from, I am pleased to hear that you have chosen to stay with us at the Courtyard by Marriott Upper East Side. I am happy to hear that you were pleased with your overall stay.

It will be a pleasure to have you stay with us again soon.

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Raleigh, North Carolina
1 review
4 of 5 stars Reviewed 2 weeks ago

Flights were cancelled and all hotels near LaGuardia were full. This Courtyard had availability and was easily booked from the Marriott mobile app. It was convenient to LGA and the restaurant we had dinner at.

  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean A, General Manager at Courtyard by Marriott New York Manhattan / Upper East Side, responded to this review, 1 week ago
Hi Tom M, Sometimes situations arise that are out of our control and weather can play a big part sometimes. In this case, I am pleased to hear that we had the availability to accommodate you during some bad winter weather that we had in New York City.

Please come stay with us on an expected trip back to New York City when the weather is nicer outside to enjoy our nearby attractions and entertainment.

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Hartford, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Enjoyed this hotel. Starting with the Valet Parker, and all of the way until we departed, the Staff treated us with White Glove service. They couldn't do enough for us. The room was clean, spacious, quiet and comfortable. Had a great weekend. All of the conveniences that we needed.
Perfect.

Room Tip: overlooking the river is nice
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  • Stayed February 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean A, General Manager at Courtyard by Marriott New York Manhattan / Upper East Side, responded to this review, 1 week ago
Hello Howard W, I am happy to hear that you have received that perfect service that you expect when staying at a Marriott hotel. It has been a pleasure to accommodate you during your stay with us. I am pleased to hear that you have enjoyed your weekend with us.

Please come stay with us again soon

Thank you for your feedback on Trip Advisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott New York Manhattan / Upper East Side

Address: 410 East 92nd Street, New York City, NY 10128
Location: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#142 Family Hotel in New York City
#186 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard by Marriott New York Manhattan / Upper East Side 3.5*
Number of rooms: 226
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Also Known As:
Courtyard By Marriott New York Manhattan / Upper East Side Hotel New York City
Courtyard Upper East Side
Courtyard New York City
New York City Courtyard
New York City Marriott

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