Overall, this isn't a terrible place, the rooms are ok, especially counting on the price and location. Maybe it could be updated. Didn't find the staff nice or helpful at all.
My bad experience relates most to the fact the manager was dishonest. My boyfriend and I rented a family room (for 4 people) on purpose just because it was the only room in the hotel that had a private bathroom. For us this is a break deal. On arrival, we realise the room only had a small sink. Then, we lost half a day of our vacation waiting for the manager to arrive so we could solve the problem. The manager told us they had notice the mistake some weeks before and had sent an e.mail to us (which isn't truth at all!). At the end he offered two solutions: take the room or find another one. After 3500 miles and already half a day of a most needed vacation lost, we resigned to the fact that at that point we wouldn't find another room.
I will never set a foot in that hotel again!!
- Also Known As:
- Chelsea Inn - 11th Avenue Hotel New York City