This is a great place if you're one of those people who doesn't go to New York City to stay in a boring multi-storey hotel in Midtown. The location is absolutely fantastic, right in the heart of the West Village, just a few minutes walk from all the restaurants & bars of both the Village and the Meatpacking district. We were met by the friendly Silvia who welcomed us and took us through the set up and stayed several nights in the Monet Room apartment which was quiet and comfortable. After a few days away on Long Island we came back and stayed in the Marcucci apartment, an upgrade of our original booking, which was nice, though as its on the front of the building and overlooks the street it was actually a little noisier than the Monet.

There were several nice touches during our stay, the welcome from Silvia, the bottle of champagne for Easter Weekend and the ability to leave luggage whilst we were away. Don't be put off by the entrance when you arrive (the communal areas could really do with a lick of paint in a less depressing colour!) - the rooms are well appointed and extremely clean.

This place was found for us by a work colleague....when we arrived we were a little daunted by the stairs, but once inside the Carravgio appartment, we loved it, much better than staying in a hotel, a fantastic area, with the Magnolia Bakery on the corner, be prepared to queue for your cup cakes even at midnight!!!! it was out first visit to NY and we will certainly look at coming back, it was great to stay away from all the tourist area of times square etc, Silvia who checked us in was great, we had no problems at all..I would thoroughly recommend this to everyone going to NY....thanks to all at West 11th.

Darren & Lee
xxxx

The state of this place is depressing. The stairs in the entry are rickety and about to cave in and there is tired gray paint in the hallways. It is very sad that such a beautiful brownstone is not being kept up. Even sadder if you choose to stay here. You are not allowed to have anyone visit you - there is even a camera in the hallway to keep tabs. This place is so worn down that I would have been utterly embarrassed to bring anyone there anyway.

The folks running the place are strange and unaccommodating .
On my first morning there, I was walked in on by the house keeper while I was inthe bathroom. Instead of accepting "no I don't need house keeping" she insisted on entering and I had to say it three times before she would leave. I sent an email to the owner who had Silvia (the manager) call me stating that the housekeeper needs to come in and empty the trash. I stated not while I am in
the bathroom and there was no trash since it was my first morning. I asked for a do not disturb sign and she stated that guest before stole all the signs and they did not have any.

When I called to make the reservation he could not accommodate my full stay in the same room and that was fine I did not mind being moved. But when Silvia called me to ask when I would be available to exchange keys an argument ensued. It was rude and in no way accommodating to my needs. When I said the time I was available she mentioned that did not work for her and I said well that is my only time. She said we need time to review all the rules again. The rules waste about 20 minutes of your time and I could not bother with that again. She said this is not a hotel and we are not here for your convenience.

You are treated like a child who has never stayed at a hotel, guest house, or B&B. The rules that are reviewed upon check in are ridiculous, long and tedious. This place is not accommodating to anyone whether you are a tourist or in town for business.

I just can't recommend this establishment and I can't believe the rating it has received.

My girfriend and I stayed in the Marcucci apartment at the beginning of March and were thrilled with the location. Just around the corner is the Magnolia Bakery (of Sex and the City fame) and Marc Jacobs shop and a couple of blocks away is Julian Schnabel's Palazzo Chupi. The area is perfect for leisurely strolls with scattered coffee shops and restaurants to tempt you along the way.
The apartment was cosy and welcoming even though the temperature outside was below freezing (watch out for the steps though if you are carrying heavy luggage!). Silvia was very friendly and helpful throughout our stay and her recommendations on places to eat were excellent.
If you want a slice of Village life West Eleven Townhouse is hard to beat.