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“Great Central Hotel” 5 of 5 stars
Review of Room Mate Grace

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Room Mate Grace
3.5 of 5 Hotel   |   125 West 45th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #251 of 458 Hotels in New York City
Chester
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
51 helpful votes 51 helpful votes
“Great Central Hotel”
5 of 5 stars Reviewed September 5, 2013

I was a bit worried after looking at some of the reviews, we arrived at 10pm, the street was bouncing and we were really surprised how near Time square we were. We were greeted by reception staff, checked us in really quickly, and they were really helpful telling us where to go and get something to eat. Our room was small but that's what you get in New York, we had a double bed and there was a single bunk above ours, this wasn't ideal as it was for our 18 year old daughter and it was a bit cramped for 8 nights, I must add, the beds were really comfy, the room was cleaned every day and the bathroom was quite big and very clean, nice clean towels and dressing gowns every day. The pool was great, our daughter used it each day, there is a swim up bar too. The door man was so helpful and nothing was too much trouble for him, I would recommend this hotel to anyone if you are looking for a clean place to crash right in Time Square

Room Tip: We were in room 901 and it was really quiet and the beds are to die for zzzzzzzzzzzzzz
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomMateHotels, Manager at Room Mate Grace, responded to this review, September 25, 2013
Dear Guest.

Thank you so much for taking your time to write this candid review about Room Mate Grace.

Room Mate Hotels philosophy is to treat our customers as if they were staying in a friends house. We strive for excellence and I am really happy to see that you enjoyed all our facilities and were treated very nicely from our staff members.

We look forward to welcoming you again soon.

Thank you so much for staying with us.

Warmest regards,

Room Mate Grace Hotel Management Team.
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1,960 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
Bolton, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013 via mobile

Stayed here for our forst wedding anniversary and weren't disappointed. Rooms were quirky and well equipped, the bar downstairs was always busy and the pool area over looking the bar area was really cool. If your looking for a hotel with a great location and something with personality this is the place for you :)

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomMateHotels, Manager at Room Mate Grace, responded to this review, September 11, 2013
Dear R_L_Gibbo

Im so happy to hear you had such a great stay with us! Its great to hear that our guest find our facilities to their liking. We like our guest to make good use of them.

I hope we can see you again soon and please dont hesitate to contact us directly next time and we will arrange something special for such an amazing occasion!

Looking forward to seeing you again.

Kind Regards,

Room Mate Grace Hotel Management Team.
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Lisbon, Portugal
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 3, 2013

The Room Mate Grace is a wonderful hotel in the center of Manhattan.
Have a great location, you can visit or shopping and go to the hotel for a rest.
In the center of Times Square you can go first thing in the morning when there is no one there to take some pics.
The only thing is this hotel should have breakfast included in the rate.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomMateHotels, Manager at Room Mate Grace, responded to this review, September 11, 2013
Dear Tiago.

Thank you so much for your nice review about Room Mate Grace.

We offer our guests the oportunity to choose between having the breakfast included in their rates or not. When our guest makes a reservation with us, the breakfast is a great option to start the day, and its price is separated from the room rate.

We hope to see you again soon, so please dont forget this tip or just tell our front desk agents that you would like to enjoy our breakfast and we will add it to your room.

Thank you again for taking your time to offer your nice feedback.

Looking forward to seeing you soon!

Kind Regards,

Room Mate Grace Hotel Managament Team.
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Beijing
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2013

If you want a hotel close to all the action of TImes Square then this is a good option! No fuss, no frills but a very comfortable room and the staff were always very helpful! The best selling point for me was it was very close to Jimmy's Corner on 44th Street which I have already reviewed and is where everyone who visitis New York should stop by to have a drink!

Room Tip: There is a small pool bar which young ones would like!
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomMateHotels, Manager at Room Mate Grace, responded to this review, September 11, 2013
Dear BeijingWayne.

Thank you so much for your candid review about your stay at Room Mate Grace.

Room Mate Hotels philosophy is to ensure the most commonly used hotel facilities are always available to our guests.Thats why we offer a comfortable bed, a nice shower and a healthy breakfast. I am so happy te hear that you could find a relaxed stay after the the craziness the city offers.

Next time please bring your bathing suit and join our spa facilities!

Looking forward to welcoming you again soon.

Kind Regards,

Room Mate Grace Hotel Management Team.
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Madrid, Spain
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 2, 2013

When you book a hotel for your honeymoon after expending more than $6,000 for a 10 day stay at luxury room in a boutique hotel in the capital of the world, the first thing you expect is quality service. This is not the case for the Room Mate.

First of all, my wife and I had to wait for more than an hour for the check in because the guy at the hotel told us after a long wait his shift was over. WTF tell me that before. Then they showed us the room. We paid for a luxury room and that was far away from luxury. It was the tiniest room I've ever been in my life. After complaining they showed us other 3 rooms to choose from, all,of them way better than the one we had been offered to.

So here is the deal, after having spent an awesome amount of money for our honeymoon, we had been placed in the worst room of the hotel had we not complained about it.

As I said before, we stayed in our honeymoon there for more than a week. Guess what any special treat we received from the hotel for being honeymooners? You are right. NONE.

Yes the location just bounties Sq is great and the hotel is nicely decorated... But for the money you are paying you can find better options in value for money and quality service.

Very poor staff and service. That is my opinion on Room Mate grace

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomMateHotels, Manager at Room Mate Grace, responded to this review, September 11, 2013
Dear Alex.

Thank you for taking the time to offer your feedback; comments from our guests are extremely important, allowing us to identify our strengths and highlight opportunities for improvement. We strive for excellence and pride ourselves on providing personalized service to all our guests. I am so sorry to hear your stay with us was so disappointing. I appreciate your honesty and would like to take this opportunity to address all of your concerns.

The layout of all our rooms are different. Since you found the assigned room small, we did our best to relocate you to a bigger room. In order to make something special for our honeymooners, we need to know in advance that our guests are staying with us because of that beautiful occasion. I am sorry to hear we didnt have a special treatment for you during your stay. We encorage our guests to call in advance to make sure we are aware of all their needs.

I am so sorry to hear your stay with us was so disappointing. I appreciate your honesty and would welcome the opportunity to discuss your experience so I am able to address your concerns with the staff directly. Please feel free to reach out to me at your convenience and thank you again for being so candid.

I hope you had a great trip back home.

Kind Regards,

Room Mate Grace Hotel Management Team.
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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 31, 2013 via mobile

This hotel is a stones throw from Times Square and the vibe from the city follows you right into the lobby. Some people may want a slice of serenity from the NYC hustle and bustle, I don't understand that. When I'm in the city that never sleeps, I want to have as many entertainment options as possible. This hotel offers a sense of that city vitality. When you walk into the hotel, you're not halted by some monstrous front desk with large floral arrangements; in fact, you can see right through the windows into a swank bar and a mini movie theater, which is projected over a pool. Hello New York! The service is quality, as expected. The location is perfect. No one expects large square footage in any NYC hotel room, and the room mate Grace keeps with what I find to be a standard sized room. They are well-organized, well decorated, and still offer space to move. They offer private commodes, large standing showers, a good vanity area, bedside table, a large television with DVD player, and a mini fridge. Plenty of mirrors as well. I think the vibe of this hotel is contemporary without being futuristic. it's very sensible, and yet they offer some real perks as well. I would recommend this hotel over some of its neighbors hands-down. The party downstairs does not interfere with your rest upstairs, and it's good to know you can get a drink poolside, watch a little bit of a film, and party with a small crowd, Before you even leave the hotel! Then walk half a block to the center of Times Square.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomMateHotels, Manager at Room Mate Grace, responded to this review, September 11, 2013
Dear MisterHotelSnob.

Thank you so much for offering your feedback about your stay with us. I am glad to see you described in detail all our facilities and I am pleased to hear that you enjoyed them all.

Room Mate strives for excellence and reviews like these are so rewarding.

I hope you traveled home safely.

Looking forward to seeing you very soon!

Kind Regards,

Room Mate Grace Hotel Management Team.
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Hythe, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 28, 2013

This Hotel in the centrer of town walking distance to all the best place two min from time sq.the rooms were clean and tidy with big showers i did have a dip in the pool as well breakfast very good. found the staff very friendly and helpful

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomMateHotels, Manager at Room Mate Grace, responded to this review, September 11, 2013
Dear Rod.

Thank you so much for taking the time to write such a great review about your stay with us.

I am going to address these comments with my staff as they would be pleased to hear such wonderful feedback from our guests.

Looking forward to seeing you again soon.

Kind Regards,

Room Mate Grace Hotel Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Room Mate Grace

Address: 125 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#217 Romantic Hotel in New York City
#218 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Room Mate Grace 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
A hidden gem in the heart of Times Square, Room Mate Grace is located nearby Bryant Park, Broadway, and Rockefeller Center. Room Mate Grace is the stylish solution for the savvy traveler who wishes to experience the sophistication and fun New York has to offer. Room Mate Grace features a unique lobby and event space, complete with an indoor pool, sauna, and steam room. The 24 hour kiosk is stocked with everything from the most basic supplies to the most decadent treats. Stadium stairs lead to the mezzanine level, a haven for VIPs in the evening and early risers heading off to work who enjoy continental breakfast in style and comfort. The mezzanine doubles as meeting space for those looking to work creatively. ... more   less 
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Also Known As:
Room Mate Grace Hotel New York City
Hotel Qt New York
Qt Hotel New York

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