When you book a hotel for your honeymoon after expending more than $6,000 for a 10 day stay at luxury room in a boutique hotel in the capital of the world, the first thing you expect is quality service. This is not the case for the Room Mate.
First of all, my wife and I had to wait for more than an hour for the check in because the guy at the hotel told us after a long wait his shift was over. WTF tell me that before. Then they showed us the room. We paid for a luxury room and that was far away from luxury. It was the tiniest room I've ever been in my life. After complaining they showed us other 3 rooms to choose from, all,of them way better than the one we had been offered to.
So here is the deal, after having spent an awesome amount of money for our honeymoon, we had been placed in the worst room of the hotel had we not complained about it.
As I said before, we stayed in our honeymoon there for more than a week. Guess what any special treat we received from the hotel for being honeymooners? You are right. NONE.
Yes the location just bounties Sq is great and the hotel is nicely decorated... But for the money you are paying you can find better options in value for money and quality service.
Very poor staff and service. That is my opinion on Room Mate grace
- Official Description (provided by the hotel):
- A hidden gem in the heart of Times Square, Room Mate Grace is located nearby Bryant Park, Broadway, and Rockefeller Center. Room Mate Grace is the stylish solution for the savvy traveler who wishes to experience the sophistication and fun New York has to offer. Room Mate Grace features a unique lobby and event space, complete with an indoor pool, sauna, and steam room. The 24 hour kiosk is stocked with everything from the most basic supplies to the most decadent treats. Stadium stairs lead to the mezzanine level, a haven for VIPs in the evening and early risers heading off to work who enjoy continental breakfast in style and comfort. The mezzanine doubles as meeting space for those looking to work creatively. ... more less
- Reservation Options:
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- Also Known As:
- Room Mate Grace Hotel New York City
- Hotel Qt New York
- Qt Hotel New York