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“Great beds, accommodating personnel” 4 of 5 stars
Review of Room Mate Grace

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Room Mate Grace
3.5 of 5 Hotel   |   125 West 45th Street, New York City, NY 10036 (Manhattan)   |  
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Ranked #237 of 452 hotels in New York City
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“Great beds, accommodating personnel”
4 of 5 stars Reviewed April 14, 2013

I organised a surprise birthday weekend for my husband's 80th birthday, bringing to the hotel 4 children and their partners, 3 grandchildren. The hotel helped me on price; arranging early check-ins and organising a cocktail party. They were able to deal with our chopping and changing plans.

Rooms are small but best beds I've ever slept on in a hotel. Tiny gym (2 bikes, weights) but was adequate. Tiny swimming pool but good to have in mid- townNY.
all the staff very friendly. A Spanish chain.

Room Tip: Choose a high-floor room. Lots of noise from parties some nights
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomMateHotels, General Manager at Room Mate Grace, responded to this review, May 15, 2013
Dear Valued Guest,

Thank you for your lovely review on your recent stay at the Room Mate Grace. I am very glad to hear that we were able to accommodate you and your guests on such a special occasion.

I will extend your gratitude to my entire team and we hope you come and celebrate your husband 81st birthday with us.

Sincerely,

Nelia Rodriguez
General Manager Room Mate Grace
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (119)
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English first
North Cape May, NJ
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 13, 2013 via mobile

Checked in they said my reservation was double booked. I think I paid twice for a crap room. View was a brick wall with construction. Asked for a bucket of ice and champagne glasses which never showed up. Went to look for ice asked front desk which floor they said 3,4,5,6 which none had ice let alone a machine. I finally ran into housekeeping and they said I dunno. REALLY ?! Horrible service and I'm being generous. TV and decor was VERY old! Not happy!

  • Stayed April 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomMateHotels, General Manager at Room Mate Grace, responded to this review, May 15, 2013
Dear Value Guest,

Thank you for your comments about your stay at the Room Mate Grace. We greatly appreciate them as they help us improve our customer service.

We deeply regret that your experience did not meet your expectations. We hope that you would give us a second chance at a first impression sometime in the future. If you wish to discuss your stay further, please feel free to contact me at the hotel at anytime.

Sincerely,

Nelia Rodriguez
General Manager Room Mate Grace
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Catania, Italy
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 9, 2013

If you look for a posh Hotel in Manatthan this is the place where you should go!
The hotel is 5 minutes walking from times square, during the weekend they organize party on the swimming pool and the bar is really cool.
Evey floor has a different style and the rooms are colorfull with new forniture
The staff is really friendly and helpfull.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RoomMateHotels, General Manager at Room Mate Grace, responded to this review, May 15, 2013
Dear Valued Guest,

Thank you for your wonderful review. I am happy to read that you enjoyed your stay and our hotel. Hope we can have you again soon.

Sincerely,

Nelia Rodriguez
General Manager Room Mate Grace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luton, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 28, 2013

Just returned from a great long weekend in NY.
Hotel is clean and the best location, just a minute walk from Time Square. All you need but basic.
There were 3 adults sharing (rm 805), not much space and bunk bed for third person!
You need to know each other well or it can be difficult, curtain across shower and sliding door on toilet, personally, a little bit too "open plan".
Room could do with kettle etc and somewhere to hang towel etc when in the shower.
We used room purely to sleep in as it was small and basic.
Good selection of places to eat and drink locally and all sights, shopping very accessible.
Irish pubs next door, very friendly and good atmosphere. Would avoid Juniors for breakfast as recommended by hotel. Look around and go a little further afield.
Will definitely go back.

Room Tip: Think the concept and "modern" twist on Room mate Hotels is very good, just don't expe...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunsborough, Australia
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 27, 2013 via mobile

This hotel is in the perfect location for anyone 'touring', it is in the middle of all the attractions and just down the street from Times Square. The tube stop is 5 mins walk away, and the station has trains going in all directions.
The service staff were friendly and informative when you checked in, the house keeping staff were great.
We had a "one bed" room, which was a little small for 2 people - we were pretty much on top of each other.
The beds are off the ground - I wouldn't recommend for anyone with a knee injury, and if you stay, keep this in mind when you get up in the middle of the night. In saying this though - the bed was very comfortable and we had a great nights sleep!
Water is always hot. Lighting was a bit dim in the room, the shower and the restroom.
Room has a safe, fridge and there is storage space for your bags underneath the bed.
Has a pool and bar downstairs - we had no issues with noise from this or the street up on the 4th floor.
All in all a pretty good stay, but for what we paid a night would have expected a bigger room.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 26, 2013

Myself and four others stayed at this hotel in August 2012. Booked through a travel agent and went purely on the budget we had to work on and location. As tourists we couldn't have been in a better location. Leave the hotel, turn right and within minutes we were in Times Square. Pick up tour buses from there and the tourist information office is there and of course the theatres. Leave the hotel turn left and go into the deli named The Blueberry which doesn't look much from the outside, BUT the choice and value for money for their food is amazing. From breakfast to brunch to a bigger meal, a fruit platter or just a coffee and a danish. Lovely freshly prepared food. Busy and popular. Pick up a lunch to go from here and it will see you through the day on a hectic sight seeing adventure. The hotel is small compared to some I suppose. The staff were helpful in all aspects of our stay there. They will also arrange a taxi for you for your return journey home to the airport. The rooms are "funky" we loved the decor on the hall walls and doors too. You can order food etc and use the pool area, but we were only there for 4 nights and five days and were constantly out and about doing the tourist "things" so only used it for sleeping and showering. Slept well. Would definitely recommend this hotel.

Room Tip: Location was fab. Our party was split across 2 floors and rooms, all of us were happy with the roo...
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Top Contributor
103 reviews 103 reviews
24 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 23, 2013

I stayed at this hotel for just one night and found the stay quite satisfying. I booked via booking.com for 150 $ per night which was almost bargain for a hotel at this location. When you leave the hotel, you walk two minutes and you are at Times Square! Fantastic location!

The room was not too spacious but as I was travelling alone, it was not a problem for me. One funny thing (maybe strange) is that you have to climb to the bed:) Also bathroom sink is in the middle of the room, interesting setting.

Overall, for an one-night stay, the hotel met all my expectations.

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Room Mate Grace

Address: 125 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#186 Family Hotel in New York City
#204 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Room Mate Grace 3.5*
Official Description (provided by the hotel):
A hidden gem in the heart of Times Square, Room Mate Grace is located nearby Bryant Park, Broadway, and Rockefeller Center. Room Mate Grace is the stylish solution for the savvy traveler who wishes to experience the sophistication and fun New York has to offer. Room Mate Grace features a unique lobby and event space, complete with an indoor pool, sauna, and steam room. The 24 hour kiosk is stocked with everything from the most basic supplies to the most decadent treats. Stadium stairs lead to the mezzanine level, a haven for VIPs in the evening and early risers heading off to work who enjoy continental breakfast in style and comfort. The mezzanine doubles as meeting space for those looking to work creatively. ... more   less 
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Also Known As:
Room Mate Grace Hotel New York City
Hotel Qt New York
Qt Hotel New York

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