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“Great room, crummy entrance” 4 of 5 stars
Review of Hotel on Rivington

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Hotel on Rivington
4.0 of 5 Hotel   |   107 Rivington Street, New York City, NY 10002 (Lower East Side)   |  
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Ranked #68 of 468 Hotels in New York City
Certificate of Excellence
Philadelphia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great room, crummy entrance”
4 of 5 stars Reviewed July 23, 2014

We stayed here last weekend in a corner room on a high floor. Great views, roomy bathroom and good pressure in the shower head (something that seems too frequently lacking these days). The bed also was very comfortable.
Location was exactly what you'd expect two blocks south of Houston. We did enjoy the candy store across the street and walked into the Tenement museum around the corner, but didn't have time for a visit there. (We promised to return).
The desk clerk was friendly and got us into our room quickly and painlessly. Room service came quickly when we called.
So on balance we liked this hotel once we were in our rooms. We didn't particularly like the garish entryway (plush red carpet?), which looked a little run-down. But other than that, it was fine.

Room Tip: We had a corner room on the 9th floor with a balcony, facing southeast. I would want to be at least...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, Guest Relations Manager at Hotel on Rivington, responded to this review, July 30, 2014
Hi philaseller, thank you so much for your kind review here on TripAdvisor. Very glad to hear you enjoyed your stay. Our Tempur-Pedic mattresses and Frette linens make for quite a luxurious sleep. The entrance or "egg-trance" of the hotel is an art installation from the designer Marcel Wanders (his work pops up all around the hotel). His unique vision is part of what makes Hotel on Rivington such an experience.
Thank you so much for staying with us!

All the Best,
Adam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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976 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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English first
1 review
5 of 5 stars Reviewed July 22, 2014

Very friendly staff who know the area well.

The hotel itself is very cool.

Free wine, tea and coffee.

In a nice residential area if you don't want to be somewhere too busy like upper manhattan.

Near the rather 'trendy' Brooklyn and Williamsburg.

Mike & Jasper on the door are very friendly and helpful. Gave us some great tips on where to go, what to see and of course, what to eat.

Also, the mattresses are temper... don't think I've ever slept so well.

Room Tip: Try and get above the 10th floor. Amazing views!
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, Guest Relations Manager at Hotel on Rivington, responded to this review, July 30, 2014
Hi Elliot S! Thank you so much for your 5 Circle Review! So excellent to hear that you enjoyed your visit to the Lower East Side. I'll be sure to pass on your kind words to our staff, Mike and Jasper are great guys and very helpful, it'll put a smile on their faces to your you were thinking of them. :)

We hope to host you again here on Rivington!

All the Best,
Adam
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New York City, New York
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed July 20, 2014

Another year, another nice weekend. Cool, clean room. Great shower, fluffy robe. Pleasant staff. Arranged and delivered my wife's flowers. Welcome cocktail. Free vino, acqua e frutta still, but not brought to the room anymore. Still worth every penny.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, Guest Relations Manager at Hotel on Rivington, responded to this review, July 21, 2014
Hi Leonardo F! We appreciate your lovely 5 Circle Review! We love hearing from our guests and want to thank you for your loyalty to Hotel on Rivington.

We are looking forward to your next visit, we'll be sure to roll out the red carpet!

All the Best,
Adam
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Venice, Italy
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 18, 2014

The front entrance was a little grungy and the elevator seemed to have issues but once we got to the check-in desk things got better. The customer service was very good and the rooms were awesome. I liked the modern design and the bed was extremely comfortable. The bathroom was a little dark which makes it hard for a girl to put on her make up but that's a first world problem. The best part was the Davines bath products. I would def stay at this hotel again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, Guest Relations Manager at Hotel on Rivington, responded to this review, July 21, 2014
Greetings from NYC, Nicki B! Thank you so much for your kind 5 Circle Review here on TripAdvisor! We are very glad to hear that you enjoyed your stay with us on the Lower East Side. We loved having you as a guest and look forward to welcoming you back in the future. Just FYI: the lights in the bathroom are on a teeny dimmer switch next to the button. We'll be sure to turn it up for you next time. :) A girl is allowed to have "first-world problems" here!

All the Best,
Adam
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Montreal, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 14, 2014

We booked this hotel well in advance, carefully choosing the room we wanted; a high floor corner king with balcony. When we arrived, weary from our 9 hour drive, we were told that they had a "better" room for us. The room didn't have a balcony, so we asked for one with a balcony, like we wanted. We were taken to another room, which still wasn't the room we booked, but we were too tired to change at that point. This room was smaller than the one we booked, and wasn't the corner room with the 2 glass walls for the view. We looked out onto the parking lot. The next morning, we went to the front desk to speak to the manager. We were told there was no manager there, but one would definitely contact us as soon as possible. Needless to say, we checked out a couple of days later and no one got in touch with us. The staff kept telling us that our room is a better room than we booked, but this was not the case! For us, the room we wanted was the room we booked, which we never got. What a frustrating experience. No manager to speak to? I've never had that happen to me before! I felt very blown off! I won't be staying here again, nor recommending anyone to stay here. Expensive and no customer service!

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, Guest Relations Manager at Hotel on Rivington, responded to this review, July 17, 2014
Hello AdventureGirl0609, I understand your frustrations and apologize for the customer service you received. We are on a guest service "mission" of sorts and I guess we came up short in your case. The room category you booked was unavailable due to an extension of another guest and we had upgraded you to one of our Unique Suites as an alternative. We hoped you'd enjoy the extra square footage or the deep soaking tub but you are right, we could not supply the room type you reserved and therefore are sorry for your disappointment.

We would love to try to win you back as a guest and would be happy to make arrangements for a future stay with a complimentary upgrade to a room with a balcony and corner view.

All the Best,
Adam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 11, 2014

This hotel is actually one of the most reasonably priced and comfortable in NYC. The location is great and the views are wonderful. I have stayed here at least three times and things are becoming a bit shabby and worn down. I like the concept a lot, especially the idea that an exceptionally comfortable bed, good bathrooms and high quality sheets and products should suffice for a good stay. couple that with some great views, you've got a winner. It just doesn't look fresh anymore, and the breakfast and restaurant facilities are also lacking in inspiration. Get a discount, or otherwise, wait for when somebody revamps this place, its got potential.

Room Tip: get a high floor corner king, otherwise its quite unexceptional.
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, Guest Relations Manager at Hotel on Rivington, responded to this review, July 17, 2014
Hello LondonWoohoo, thank you for your review here on TripAdvisor. They are a useful tool for us to hear feedback on what we are doing right and what we need to work on. We are constantly making upgrades in an effort to keep the hotel in tip-top condition. After 10 years here in the Lower East Side we are still the leading hotel in the area and aim to be for years to come.

We'd love to welcome you back anytime and hope to impress you even more.

All the Best,
Adam
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Baltimore, Maryland
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 11, 2014

Love the hotel and location! We had booked via Jetsetter for our first 2 stays and just booked advance purchase for our 3rd directly thru Hotel for August. Everyone that you come in contact with at the hotel is so accommodating and a night cap at the bar is a great way to end the evening out. Beds are extremely comfortable and the views are spectacular in the high king rooms. The location is perfect and walking distance to all of our favorite spots in the LES. Looking forward to our return in August, it can't come soon enough.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam P, Guest Relations Manager at Hotel on Rivington, responded to this review, July 17, 2014
Hi CCurley! We love hearing from TripAdvisor's Senior Contributors and are so please to land your stellar 5 Circle Review! Our staff is always trying to go above and beyond and we're glad you noticed. Thanks! Our beds are Tempur-Pedic and are a HUGE hit with all of our guests, glad to hear you slept well.

Looking forward to rolling out the red carpet in August!

All the Best,
Adam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel on Rivington

Address: 107 Rivington Street, New York City, NY 10002
Phone Number:
Location: United States > New York > New York City > Lower East Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#48 Business Hotel in New York City
#54 Luxury Hotel in New York City
#65 Romantic Hotel in New York City
#122 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel on Rivington 4*
Number of rooms: 108
Official Description (provided by the hotel):
Located in the historic district of the Lower East Side, Hotel on Rivington offers 108 guest rooms and suites. Constructed of floor-to-ceiling glass, most rooms feature 180 degree city views overlooking Midtown Manhattan, the World Trade Center, Brooklyn, Queens and the Williamsburg and Manhattan Bridges. Centrally located in downtown NYC, Hotel on Rivington is walking distance to landmark neighborhoods such as SoHo, Tribeca, Little Italy, Chinatown, the Bowery and the East Village. All guest rooms feature Tempur-Pedic beds, Frette linens, feather duvets and Italian bath amenities by Davines. Guests can select a variety of room features and amenities such as balconies, steam showers and/or Japanese inspired deep-soaking tubs. IPod/iHome stereos, HD televisions, electronic programmable safes and complimentary WiFi are all standard features in the guest rooms. Hotel on Rivington's main restaurant is called CO-OP Food & Drink - a modern American brasserie. Also located in the hotel is - Viktor & Spoils - our latenight tequila & mezcal lounge. Additionally, Hotel on Rivington is home to Juice Press! Juice Press serves organic and cold-pressed juices and raw foods catering to Vegetarian and Vegan guests located on the ground floor. ... more   less 
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Also Known As:
On Rivington Hotel
Hotel Rivington
Rivington Hotel

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