We were lucky enough to be given a room on the 18th floor, this meant it was relatively quiet in comparison to some of the other comments I've seen here. The staff were very helpful, offering us free cocktail vouchers to compensate for the lost baggage and making up a little toiletries package for us. The beds were the most comfortable beds I've ever been in. The room was spacious, we were in a corner king high floor. The sunrise over Alphabet City was awesome! The location of the hotel is great for bars, shops and easily accessible to Brooklyn via the Subway. There are some great little walking routes on the website which you can do. We ordered breakfast in the room on my Birthday morning, and it was 15 minutes late, so they offered it me for free! Great service. A bonus for my Birthday! The mini bar is brilliant and well stocked, although we didn't actually utilise it, but it was a novelty to look through! The only thing I do wish they had is tea/coffee making facilities in the room. I would definitely consider returning, I loved my stay there.