Just got back from 5 days in NYC staying at the Courtyard..
First about 3 blocks from Time Square & 3 blocks from Central Park. Fantastic, exciting location.
This was our first time to America and I spent months & months researching hotels & locations. I first went with Distrikt but cancelled last minute and booked the Courtyard due to it being that little bit cheaper. I am still unsure if I made the right decision. This is a new hotel, clean and fresh with great views, however I was a little disappointed with the customer service. I contacted the hotel by phone and email 3 days prior to arriving with requests and I didn't get one single acknowledgement. It's not till I got to reception, after waiting 15 minutes to be seen too that the manager noticed the notes on the booking. He put us on the 29th floor which had a fantastic view but no balloons or cake were in the room, granted they came up later that night with a cheese board, cakes and wine which was a fabulous, kind gesture but we were so tired to appreciate it by this time.
Sheets are crispy and new do make noise but not that dramatic. Room is so small, end up getting on each others nerves. However, 37-40 inch TV to compensate. Gym and view on 35th floor is cool.
4th floor computers need to have restrictions 20 mins per person as we were waiting to print tickets off and a couple of guys were just googling pictures.. I don't understand why you would need to do that when we have smart phones and free wifi (fast) Also looks like there will be a nice outside terrace on the 5th floor soon, that will be fabulous when complete.
Very business like hotel, not romantic.. I would stay here again if required & some one else was paying but if I had to pick a hotel I would stay at Bryant Park Hotel. It looked better than in the pictures and in a fantastic location.
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