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“Great last minute stay” 4 of 5 stars
Review of Hampton Inn Madison Square Garden

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Hampton Inn Madison Square Garden
3.0 of 5 Hotel   |   116 West 31st Street, New York City, NY 10001 (Chelsea)   |  
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Ranked #165 of 464 Hotels in New York City
GreenLeadersBronze level
New York, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great last minute stay”
4 of 5 stars Reviewed July 16, 2014

I was able to stay at this Hampton Last minute and got a really good rate for the room. Breakfast was nice but the front desk and dining area was packed with tourist and other guest. If you are looking for a good rate at the last minute, it might be a nice place to checkout (got a good rate using the app "Hotel Tonight" for the iphone so I can not take all the credit)

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hampton Inn Madison Square Garden, responded to this review, August 19, 2014
Thank you for the review. Glad you selected our hotel for your last minute booking!

Hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,255 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 15, 2014 via mobile

We spent a week at this hotel and it couldn't have been better! It was wonderful! Great location (2 blocks from subway & Macy's), free WiFi & breakfast, great patio & quiet place out back, free coffee, tea, hot chocolate & water 24/7, excellent, friendly, helpful staff, friendly, helpful, attentive manager, delicious cookies available early evening.
Only cons would be: slow elevator, smaller (but cozy) room.
Definitely will stay again when in NYC!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hampton Inn Madison Square Garden, responded to this review, July 16, 2014
I am pleased to hear you and your family enjoyed our hotel. I thank you for taking the time to write a review of your experience here. I do apologize about the lengthy wait for the elevator so times are better the other times, to take the lift. We hope to see you at the Hampton Inn MSG when you return to New York City.
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Chicago, Illinois
Level Contributor
153 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed July 13, 2014

We had a terrific stay at the Hampton inn this past week and have already recommended it to a friend. We will definitely consider it for a future visit. The room was clean, quiet, and staff at front, at breakfast and cleaning were all pleasant, accommodating and helpful. The location was perfect for our plans for theatre, visiting family on chelate and access to subways for other destination too. Breakfast was a deal given how much a cup of coffee, juice and breakfast would be elsewhere. The price for NYC was very good by comparison to other similar locations and quality level. It doesn't have a fancy lobby or appearance but the rooms were totally adequate for NYC. Plus free Wifi was good too.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hampton Inn Madison Square Garden, responded to this review, July 15, 2014
Thank you for sharing your experience at our hotel. We take your comments and concerns seriously. I am extremely pleased that you enjoyed your stay here. We hope to accommodate you in the future. Thank you, again for your review.
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San Jose, Costa Rica
1 review
4 of 5 stars Reviewed July 13, 2014

It is a very good option for any kind of trip experiecnce. The price is ok for what you get. The brealfast is very good and so is the location, close to many attractions in Manhathann and New York City. The personel is always welling to help you.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hampton Inn Madison Square Garden, responded to this review, July 15, 2014
Thank you for sharing your experience at our hotel. I am pleased to hear you enjoyed the breakfast, the location and our staff was able to assist you when needed. I hope that you will stay with us in the near future. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 12, 2014 via mobile

Warm greeting, welcome note and water/snack upon arrival provided good start to experience. Small room with small window and low ceiling didn't come as huge surprise but would've liked a teeny bit more head/breathing room. Had housekeeping issue with bed linens that weren't [properly] cleaned; front desk agent on duty wasn't as helpful as I'd hoped but situation eventually resolved to my satisfaction by empathetic assistant manager (at least I think he was - he handled it in an effective, decisive, managerial manner). Once finally dealt with, bed was soft but still very comfortable, as has been my experience with Hampton Inn. Breakfast area not as bad as some have reviewed; it is smallish but well laid out, with various booths and bar/counter seating along with an assembly line layout for the food that is well broken up into multiple stations. I have been to many similarly sized hotels with smaller breakfast areas that were much smaller and/or less efficiently arranged. As with many properties if this ilk, the two overwhelmed elevators were on the slow side. All in all though, if I had a reason to stay in this neighborhood I would return. I may not come back based purely on it's other merits alone.

  • Stayed July 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hampton Inn Madison Square Garden, responded to this review, July 15, 2014
We thank you for choosing to stay with us; thank you for taking the time to write a review. We appreciate all of your comments and concerns. We strive to provide you with exception service even when things don't go as planned. It is great to hear that our assistant manager was able to assist you as needed and resolve your issue. I am pleased to hear that we were prompt in our response to your issue. Thank you for your review.
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Wenatchee, United States
1 review
5 of 5 stars Reviewed July 11, 2014

This hotel was in a great location for seeing different sights in New York. It was very clean and served delicious breakfasts. My family would stay here again if we are in the area. The hotel staff was very friendly.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hampton Inn Madison Square Garden, responded to this review, July 15, 2014
I am pleased to hear that your stay was enjoyable and our staff were friendly. Thank you for sharing your experience at our hotel. We hope that when you return, you decide to stay with us again. Thank you for choosing the Hampton Inn MSG!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
5 of 5 stars Reviewed July 9, 2014

After a hard day of work and a 3 hour delay of our flight, being received with a smile and happy staff was a welcomed sight. Staff took care of my luggage while it was time for the check-in, offered us water, coffee, juice, and we were able to go to NYC attractions. Back to the hotel we were greeted by my last name and check-in could not being more easy. My complements to the Staff and Manager. Your attention to details is what makes you my choice on my next trip.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin C, General Manager at Hampton Inn Madison Square Garden, responded to this review, July 10, 2014
Thank you for taking the time to write a review about your experience at our hotel. We take your comments and concerns seriously. I am extremely pleased that you enjoyed your stay here. We hope that you choose to stay with us in the near future. Thank you, again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Madison Square Garden

Address: 116 West 31st Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#42 Green Hotel in New York City
#131 Family Hotel in New York City
#143 Romantic Hotel in New York City
#152 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hampton Inn Madison Square Garden 3*
Number of rooms: 136
Official Description (provided by the hotel):
Situated just one block from Madison Square Garden, this hotel provides a great location for travelers looking to be walking distance to some of Manhattan’s top attractions. Catch concerts and games at MSG or walk to The Fashion Institute of Technology and see the latest fashions in the Garment District. Guests can walk to Penn Station which serves many of the city’s major subway lines and be anywhere in the city within minutes including top destinations like Times Square, Central Park and Broadway theatres.Guests will enjoy complimentary breakfast, high speed internet access, a modern fitness center and our well-equipped business center. After you’ve spent the day taking in the sights and sounds of the city, enjoy a peaceful night’s sleep in a comfortable Hampton bed®. ... more   less 
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Also Known As:
Hampton Inn Madison Square Garden Hotel New York City
Hampton Inn New York City
Madison Square Garden Hampton Inn
New York City Hampton Inn

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