While aesthetically the hotel is a gem, there were some tiny hiccups with my stay. I stayed 4/29-4/30.
Overall, everything is sparkly and new. From the carpets to the desk, it's all an A+. The room are small, but typically small for an NYC hotel. The location is great - wedged between Central Park and Times Sq. Staff is very friendly.
I was upgraded to a king bed with a Times Sq. view - the beds are comfy and the TVs are massive.
However, they turned the AC off at night. After waking up sweating and checking the thermostat, it said 75 in the room, but was to 65. I let the front desk know and they told me they turned off the AC because it was "cold" outside. Assuming this is to keep costs down, I would advise them not to do that. Both of my night stays were incredibly uncomfortable - especially the second.
The front desk said they'd have my thermostat checked just to be safe, but what they ended up doing was opening the windows and closing the shade. So, all night I couldn't understand why it was SO LOUD in my room, until I opened the shade in the morning. I got no sleep.
Tip to hotel: People like to sleep in cool temperatures - DON'T TURN THE AC OFF.
- Official Description (provided by the hotel):
- Just steps away from Central Park & Carnegie Hall, WestHouse is more than just a new boutique hotel; it is an entirely new hospitality concept that provides a curated portfolio of upscale services and amenities at an unprecedented value, and an elevated level of intuitive service designed to satisfy the world’s most discerning guests in an environment reminiscent of a luxurious New York Townhouse. ... more less
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