Great possibilities here, but they aren't full service yet. But, they are charging premium rates. The restaurant was supposed to be ready by Spring, 2014 but, as of mid-April it wasn't. The $30 per person "residence fee" could be worth it if you stayed one or two nights, but we stayed five. The daily "breakfast" was minimal and the same daily, so we didn't go there every day. It's nice to have the complimentary wine and beer, but no drinks available. All this is on the main floor and the rooms start on the 22nd and the elevators are inconsistent, and no mini-bar or coffee in the room, so it's a hassle having a morning coffee or evening drink in your room. The daily turn-down service was hit-or-miss. All the staff we met were fantastic---very enthusiastic about their jobs and treated customers politely. The biggest problem was no air conditioning. No luxury hotel should be telling customers that the building hasn't turned on the A/C for the season. Why should that even matter to a guest? A luxury hotel room should have the capability of controlling the temperature, not having it be 78 degrees and be told to open the windows and here's a little fan---that should help. Nice, nice people, but the hotel should not be charging full fare until guest can have their money's worth. It kinda of seemed that this hotel is a training ground for new employees in the hotel business. It's very polite, but not very efficient.
- Official Description (provided by the hotel):
- Just steps away from Central Park & Carnegie Hall, WestHouse is more than just a new boutique hotel; it is an entirely new hospitality concept that provides a curated portfolio of upscale services and amenities at an unprecedented value, and an elevated level of intuitive service designed to satisfy the world’s most discerning guests in an environment reminiscent of a luxurious New York Townhouse. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with T4B, Hotels.com, Expedia, Travelocity, Orbitz, MrandMrsSmith, Agoda, Priceline, TripOnline SA, Booking.com and Tingo so you can book your WestHouse Hotel New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.