Firstly bedroom although small were beautiful and the beds were really comfy, location great for Times Square etc.
Great service from Karim on the concierge-beyond what u expect and my mum loved her jazz night at birdcage.
Down side of this hotel will hopefully be corrected-the 30 usd a day per person charge is excessive and lacks flexibility, mum likes a cuppa and breakfast in bed-we were rudely told one morning that we shouldn't be taking certain food up to the room, if there is a tray available and your charging guests a compulsory charge for this how guests use the service should be down to them not dictated like children by the bar staff!
Afternoon tea was lovely but again when mum requested some jam or butter for the nice scones she was rudely told " the chef decided not to offer this anymore"-in England scones go with jam and cream-not one or the other! :-)
Overall I would class this hotel as a 4 and half star at present, thank you for a nice stay.
- Official Description (provided by the hotel):
- Just steps away from Central Park & Carnegie Hall, WestHouse is more than just a new boutique hotel; it is an entirely new hospitality concept that provides a curated portfolio of upscale services and amenities at an unprecedented value, and an elevated level of intuitive service designed to satisfy the world’s most discerning guests in an environment reminiscent of a luxurious New York Townhouse. ... more less
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