My wife and I made our first trip together to NYC and although we were only there for a VERY brief time, our stay was made so much more enjoyable by the staff and management of Hyatt Times Square! Our room was an exceptionally quiet resting place, especially given that is was just off of the hub of Times Square activity. However, what impressed us the most was the kindness, hospitality, attention to detail, and the incredible helpfulness offered to us by the staff. From the moment we checked in, until we departed, there was not a single staff member that was anything less than accomodating. Even if the amenities would have been less than adequate (which they were not in the least bit) I would have easily been able to overlook any downfalls due to the personnel that took care of us. What a great team that has been assembled at Hyatt Times Square! Please do not change a thing - unless you are trying improve - which would be very difficult to do! Thank you so much for making our first (and definitely not our last) trip to the Big Apple most memorable!