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“Hyatt Times Square made it AMAZING!” 5 of 5 stars
Review of Hyatt Times Square New York

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Hyatt Times Square New York
4.0 of 5 Hotel   |   135 West 45th Street, New York City, NY 10036 (Midtown)   |  
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Ranked #54 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Owasso, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Hyatt Times Square made it AMAZING!”
5 of 5 stars Reviewed April 28, 2014

My wife and I made our first trip together to NYC and although we were only there for a VERY brief time, our stay was made so much more enjoyable by the staff and management of Hyatt Times Square! Our room was an exceptionally quiet resting place, especially given that is was just off of the hub of Times Square activity. However, what impressed us the most was the kindness, hospitality, attention to detail, and the incredible helpfulness offered to us by the staff. From the moment we checked in, until we departed, there was not a single staff member that was anything less than accomodating. Even if the amenities would have been less than adequate (which they were not in the least bit) I would have easily been able to overlook any downfalls due to the personnel that took care of us. What a great team that has been assembled at Hyatt Times Square! Please do not change a thing - unless you are trying improve - which would be very difficult to do! Thank you so much for making our first (and definitely not our last) trip to the Big Apple most memorable!

Room Tip: Do your best to upgrade to a terrace room. You'll be glad you did!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Jeff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,841 reviews from our community

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Essex, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 27, 2014

We stayed at the Hyatt Times Square for 4 days for our honeymoon. The location was perfect for us, less than 5 minutes walk from Times Square, but down a side road so there was no noise. The reception staff were very welcoming and check in was easy which we appreciated after a 7 hour flight from UK! There's obviously plenty to do near the hotel and lots of restaurants, so we didn't actually eat at the hotel. Our room was clean and very modern, and cleaned every day. We had no problems at all and would happily return. Excellent value for money
Julia and Ben Hale

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank poppy_and_ben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa O, Manager at Hyatt Times Square New York, responded to this review, June 23, 2014
Dear Julia and Ben Hale,

Congratulations and best wishes to both of you from the entire team! We are very thankful for your business and we appreciate your positive review. Please let us know when travels bring you back as we would love to delight you to another wonderful experience.

Sincerely,
Melissa & HTS Family
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hertfordshire
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 27, 2014

Stayed with my husband for a week over Easter,,,Check in and all lobby staff were more than pleasant throughout our stay. There was always someone to great you on return.
We were on the 32nd floor with great views overlooking Times Square. Our room was very spacious for a NY hotel and spotless, the only downside was the lack of draw space and the slow lifts..One morning we waited 15 minutes to go down then had to change tactics and pressed for the lift to go up first ! It worked!
Bar 48 on the 48th floor offered amazing views and great service, however the prices were high as you may expect. The outside area is a real sun trap early evening and had a real buzz.
The hotel is in and excellent location and within easy walking distance to, Broadway, Macy's, 5th Ave etc...I highly recommend this brand new hotel. Thank you to all staff for making our stay a great one!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kathya100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 25, 2014

I stayed for work and it was in a good location, clean, nice room and good check in. Everything was as you would expect for the price point. Didn't use facilities but as the hotel seemed new expect they were fine too

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Demanding T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, United Kingdom
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 25, 2014

Stayed here with family for 6 nights over the Easter period. Initially on a shortlist of hotels for our trip, a great offer from hotels.com made selection easy - though we didn't plan on staying so close to Times Sq.

We were made to feel very welcome on arrival and check-in was performed quickly and professionally. The staff, it has to be said, were all very friendly and efficient throughout our whole stay. We'd upgraded to a double-queen 'view' room. The room on the 30th floor was at the rear of the building and whilst it had a 'view' it wasn't really of anything - just some tall buildings. Didn't feel it necessary to complain, but I have a feeling some may have.

The room was large by NY standards, tastefully decorated and the bathroom very contemporary. Everywhere was spotless and the beds very comfortable. As with most reviewers, it took a while to get to grips with the lighting - but pretty straightforward really. The only negative with the room was lack of storage (for a family of three with three suitcases). There appears to be lots of drawer space - one bank of three turns out to be the fridge (nice to have though) - another a safe and coffee making facility. Other drawers in the bedside cabinets are there for show only and don't open (can't really see the point of that one). So that leaves you with three small drawers - though there is plenty storage (shelving) in the bathroom though so that helps a bit. The media charging point is a great feature and certainly cut out the usual charging clutter you usually have dotted around the room.

We were surprised by how quiet the room was (from 30th floor). Heard nothing from the outside all stay - in fact can't say I remember hearing anybody along the corridors either - so it was all very peaceful and relaxing.

We used the Diner a couple of times for breakfast and enjoyed it. You may well be able to get cheaper around the area, but for convenience you can't really go wrong.

Whether you think the hotel is in a great location depends on whether you want to stay by Times Sq or not. If you do, there can't be any better. It's not right in the middle - just a block to the side - which means you don't get trampled by the crowds every time you step out.

So, to conclude, if you want a hotel by Times Sq - this comes highly recommended.

Room Tip: If paying an upgrade for a 'view' room - you may wish to specify the front of the hotel (can...
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George Town, Grand Cayman
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed April 25, 2014

Nice hotel in a great location for restaurants, some shopping, times square and Broadway. Room is nice, has a refrigerator. Drawbacks: restaurant predictably overpriced, but lots of other restaurants right outside. They charge for internet service, which is always annoying when paying so much for a room.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Jeff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 24, 2014

April 2014: Fantastic hotel. Staff extremely courteous and responsive. From the front desk to Doorman to restaurant staff.

Quiet rooms ( if you are not on the Times Square side), clean and adequately spacious. Nice common restrooms off lobby. Very nice but expensive rooftop bar. Views are exceptional.

Unusually large gym with a good assortment of machines. Complimentary towels and water in gym.

Great location. Walked to a few restaurants, subway stations, Times square around corner, walked to Rockefeller, Grand Central and Central park ( this was a little longer but doable)

Family of 4 with 2 teenagers. Great deli almost next door. Open late and reasonable prices.

Will seek other Hyatts out after staying at this one.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank R N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hyatt Times Square New York

Address: 135 West 45th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #54 of 468 Hotels in New York City
Price Range (Based on Average Rates):
Hotel Class:4 star — Hyatt Times Square New York 4*
Number of rooms: 487
Official Description (provided by the hotel):
Live the ultimate New York lifestyle at the sophisticated Hyatt Times Square New York. You’ll feel like a privileged Manhattanite from the moment you walk into your city pied-a-terre, just steps from the business district and famous attractions such as Broadway theaters, Radio City Music Hall, Rockefeller Center and the New York Public Library. Rest assured that yours will be no typical Manhattan hotel room either. Your chic apartment-style retreat, relaxing while reflecting the thrill of city life, will greet you with magnificent floor-to-ceiling windows and eye-catching original, city-themed art, including a colorful and comfy custom-designed pop-art lounge chair. You won’t be walking down any endless hallways in this 54-story New York Hotel. With only 11 spacious rooms per floor, the hotel feels intimate and residential. For those times when you’re hungry but prefer to dine at home, you can “eat in” at the hotel’s stylish George Wong-designed restaurant, or order take-out food in person, by phone or by a special app for pick up or room delivery. And when you’re ready to socialize, impress business associates or simply relax with friends, the hotel’s inviting NYC roof-top restaurant and lounge is sure to delight you with its river-to-river views, relaxed buzz and cozy indoor and outdoor spaces. You’ll also enjoy the hotel’s full floor state-of-the-art fitness center. And whether you’re de-stressing from a business meeting or prepping for a night on the town, the indulgent 4,200 square foot Timeless - Marilyn Monroe™ Spa - the only hotel spa in the area - will make you look and feel fabulous. Best of all, our in-the-know hosts will make you an instant insider to all that the Big Apple has to offer, from directions to your next meeting to the best shows, both on and off Broadway. Want to impress your client or experience the hottest new club or restaurant? It’s as easy as asking your concierge. You’ll also want to view our Hyatt Destinations New York City guide for insider information on local culture, restaurants, shopping, events and more. ... more   less 
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