Raised their prices for the 64 oz banana pudding from $30 to $35. Rip off now!. Before it was a good deal compared to Magnolia's Bakery. Now, I would prefer Magnolia Bakery since they both cost the same and Magnolia tastes better in my opinion. I think that Magnolia is less sweet.
Reason for the 1 stars, 0 if I could is that I ordered the tub of banana pudding one day in advance as usual (about 30 hrs in advanced). When I got to the store, the lady checked her sheet of paper and it had my name on it but my pudding was nowhere to be found. She then nonchalantly brings out an empty plastic container and fills it up with the banana pudding they had made for the regular customers for the day. I was livid!! I was pissed!! They just filled the tub, and didn't bother to add any nilla wafers to it. The whole point of getting the tub is to have it presentable. I had to bring it to a diner event that night and not even an apology was muttered. If anything, I should have gotten an apology or got the item for free since they forgot the order. From buying the tub twice now and they can easily mess it up, they are only reliable for 50% of the time.
In summary, I would not come here again.
1. Cost the same as Magnolia, no point coming down this far.
2. Forgot my order which I placed 1 day in advance.
3. No apology for their mistake.
4. Didn't even offer to make it presentable or provide nilla wafers.
5. No customary compensation whatsoever.
Terrible way to handle business!
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